Icomfort Sucks Customer Reviews and Feedback

From Everything.Sucks

Serta is an American company based in Hoffman Estates, Illinois that specializes in developing and manufacturing mattresses. It was founded in 1931 in Illinois as Sleeper, Inc. by 13 mattress manufacturers who licensed the Serta name; subsequently eight independent licensees acting like a cooperative owned the company. Afterwards, it was controlled and operated as Serta International. With iComfort, multi-layered mattress-cooling foam technology adds support, resilience, and temperature regulation for the coolest, most comfortable sleep ever.

Christine angrily mentioned, "Purchased an iComfort-Applause II King mattress and split box spring. It was ok for the first 6 months, then support degrades after that. I suffer from back pain so the i-Comfort Hybrid series in firm Fundamental model seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My partner and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had Raymour & Flanigan's inspector come out used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is revolutionary and is worth the good money I paid for it."


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Supervisor/Team Leader (Former Employee) says

"Don't go to work at any Serta plant they are all the same The Jamestown Serta is one of the worst places to work at in Jamestown because of the plant manager"

Laborer (Former Employee) says

"If you drink liquor and smoke weed you are well welcomed to work there. Those who work hard will be work very hard to cover for those who don't work.(sad😞)Great diversityNo summer air condition"

Freight Team Associate (Former Employee) says

"The most horrible job I ever had. Expect to work non-stop for hours doing heavy lifting no matter what the weather is. They like to work you to the bone to produce thousands of materials everyday, but do not pay you close to what you should especially on the price of each mattress they sell.Good hoursHorrible pay and boring"

Matt Builder (Former Employee) says

"This company pays very low for basically slave labor, running around a table all day building mattresses tripping over your air hoses constantly because they were laying on the ground instead of being set up on a suspended system so the lines can be off the floor, which this is an obvious OSHA non compliance and an injury hazard. you never knew exactly how long you were working if the had a big order to be filled you worked 14 hour days with very little breaks. Which by workers rights laws is a violation there should be sufficient break times for the hard labor and hot conditions they had us work under.nothing"

Assembler/Machine Operator (Former Employee) says

"Dont work here. No basic human decency, they just want to make you work as much as they can and pay you the least they can. Supervisors do nothing, they change the work hours almost monthly, and raises arent even a question."

Im here (Current Employee) says

"THEN THIS IS YOUR PLACE. Every department seems to think of themselves, not the big picture. Upper management is here solely to micromanage, not educate, train nor motivate."


"All I can say is wish they have men working on the office, all women: not so good...unless you like office politics and drama.They are flexible and understanding when it comes to their employeesAll women working on the office, wish they have men too."

Payroll/HR Administrative Assistant (Former Employee) says

"Management communication is poor. There is no team work. Employees talk about other employees in a negative manner. Workplace environment is very hostile and verbally offensive at times."

Sales Support/Order Desk (Former Employee) says

"very old minded people work they not good for changing set in their ways clerkish (3 in the group) if you are new not acceptable end of the day was the bestsales rep brings goddiesthe staff hides it"

Mattress Builder (Former Employee) says

"Got hired to make beds. It was stressful mainly because It was knew for me and I had to figure it out on my own. Thought about quitting many times. Manager went on vacation so I ask assistant manager for another position that opened. I started that job the following day. Manager came back off vacation and told me I'm not authorized to switch positions and put me back to my original position. I quit because it was either that or get fired for low production. Overall I think was ignorant of the manager and let's me know obviously he not good at managing."

Mattress Builder (Former Employee) says

"In a year i took 2 pay cuts and management didn't even have to explain why. They set the target number so high it is impossible to make money. They give you $10 base salary and a commission of $0.10 a bed then make the shipments so big it was impossible to get out in 8 hours. They make up rules as they go and the union did nothing to stop them. Worst place I've ever workedCoworkersAll upper management"

Laborer / Lead Forklift Driver (Former Employee) says

"Unsafe work environment Impossible to advance above grunt work Horrible management system Zero ergonomics Favoritism is unbelievable to senior employeesCheap mattresses for employeesEverything except cheap mattresses for employees"

Seamstress (Former Employee) says

"Trabajo y tiempo extra y pago de vacaciones y beneficios de aseguranzaAseguróNo días personales"

Data Entry, customer service, returns and client i (Former Employee) says

"Plant manager is a male chauvinist pig. Make people feel less than. Inadequate leadership skills. Bullying was his main tactic for several employees. Rude, inconsiderate and spiteful.Free lunch at timesPlant manager and supervisors sleeping with làborers"

Sewer/seamer (Former Employee) says

"Can be hostile at times,very clicky.My supervisor had his favorites and if he didn’t like you he could make your life bad.I feel he did not have supervisor training and he did whatever"

Factory Worker/Quilt Scheduler (Former Employee) says

"This place was poorly managed. You work long hours and bad a lot of bad attitudes. They always complained about production being slow but when you reported an employee that was taking their time daily on purpose nothing was done about it."

Finish Goods Inspector (Former Employee) says

"Supervisors let poor quality go through, got mad when tried to show errors Long hard hours of heaving lifting at too fast a pace to do quality job Expected to work 6 days a weeks for 10 or more hours 5 days a week Some employees treated better than others of same job class"

Shipping Clerk (Former Employee) says

"Very high pressure job. Requires attention, speed and team play. The supervisor over shipping was not a very nice person, in dealing with his employees.I enjoyed the type of work and the pace, had fun with co-workersThe supervisors attitude"

Seamstress / Ruffler (Former Employee) says

"I worked 9 months for them. During this time I cannot remember 1 day that my machine was working correctly. I fought with this machine daily which made me miserable. Management is pathetic. My supervisor seemed to think he was teaching a football team cos that's all he talked about.nonepoor management"

Judge Adams Rd (Former Employee) says

"Serta is not to bad of a place to work, if your single! In the 2 years I worked at Serta no less than 60hrs a week was worked. I had several month to month spans of 70+ hr weeks. It is all mandatory overtime. Not for a married man with children."