Hershey Sucks Customer Reviews and Feedback
The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products, such as cookies, cakes, milk shakes, drinks and many more that are produced globally. Its headquarters are in Hershey, Pennsylvania, which is also home to Hersheypark and Hershey's Chocolate World. It was founded by Milton S. Hershey in 1894 as the Hershey Chocolate Company, a subsidiary of his Lancaster Caramel Company. The Hershey Trust Company owns a minority stake, but retains a majority of the voting power within the company. Hershey's chocolate is available across the United States, and in over 60 countries worldwide. They have three large distribution centers, with modern technology and labor management systems. In addition, Hershey is a member of the World Cocoa Foundation. It is also associated with the Hersheypark Stadium and the Giant Center.
A disgrunted emloyee had this to say, "You are underplayed for what they have you doing, you spend most of your time in Walmart doing their job for them, you are required to move in order to get promoted, leadership looks down on you for not being open to applying anywhere."
Former Employee - Retail Sales Representative says"Glorified stock person for Wal-Mart. Hourly rate and expected overtime to make money. Work every holiday and Saturdays, only hires interns or recent college graduates for field sales position. Ageim"
Current Employee - Operator says"I wouldn't encourage my worst enemy to start employment at this facility, better yet, not The Hershey Company at all. Corporate has ignored the Memphis location for years, allowing for their employees to suffer under poor management from the Senior Leadership Team. Employees wrote letters, called the hotline, and even went to Corporate HR, and nothing was done!! Over the last five years, the turnover rate has doubled, if not tripled from the hourly associates. In the last year, almost every Supervisor and/or Manager has left, and Corporate still didn't take action. I think they ignored this facility because it is predominately African American. If you look at the Corporate History of The Hershey Company, African American leadership is not prominent!! And, if you look throughout the company African American's are leaving left and right, especially in Memphis. So Corporate and Hershey Memphis got creative and decided to target leadership from a distance. Let's trap them into a relocation contract to make them stay! People wanted to stay because they were bound to a contract, but they were miserable because of the treatment from the facility's management team. You had Senior Leadership cursing at Supervisors and Managers, mistreated and merely abusing their power! I've witnessed Senior Leadership belittle and humiliate Supervisors, Managers, and Operators. Corporate was WELL aware! And, as they ignored it, it became apparent that Corporate was a contributor to it as well. As people continued to drop off, including those bound to relocation contracts, Corporate started to show up and question why so many people were leaving the company. They ended up releasing some of the Senior Leadership "bullies," but it was too late. So many knowledgable/good people had already left. The Supervisors or Managers that were relocated were expected to pay back the relocation payments when they shouldn't have because of the conditions at this facility. For the few people that are left, watch your back. Corporate is coming to whip all you little brown people in management out of that facility! For those of you that are thinking about leaving, you only have to pay back relocation if you're black! So if you're not black, leave."
Former Employee - Retail Sales Merchandiser says"The culture is absolutely horrible. Very hostile work environment with gaslighting and mind games. Someone told us at a sales meeting that the RSM team is a "cheap date" for the company. It is insulting to hear something like that but hey, at least they admit it. They don't pay enough for what you do in this job and it shows how little respect they have for you to say something like that. When I started this job 12 years ago it was much more of a merchandising position with some low pressure selling. There was a focus on being ethical in what we sold and how much we sold. Over time the sales have become high pressure, and the company added more and more responsibility to the RSM position but never changed the title or increased the pay to reflect that. You manage your own field sales territory in this position. It is strictly limited to 20 hours a week regardless of what takes away from that time (such as meetings, admin, conference calls, etc.) I heard it said once that this is a full time job with part time hours. The pressure to squeeze all of your job duties into that limited amount of time is very stressful. The expectations are contradictory, and you will get asked to change priorities in the middle of a call cycle and reroute yourself "dynamically" to adjust. You will always end up missing calls because of changing priorities, or have to go over your call times. You are told that you are the manager of your own territory, but you are not allowed to change your route or schedule in ways that will help you work more effectively. I worked under 7 different supervisors and each one had different policies, which you don't find out until you unknowingly break one. Your DSS is the only regular contact you have with the company and they really make or break things for you. I was harassed and pushed into quitting. When I reached out for help I was ignored. I lost all respect for the company after seeing how this issue was handled. The bigger problem is unfortunately Hershey has already lost a lot of respect in the marketplace due to unfair business practices. It put me in an ethical conflict every day to try to do what was asked of me. The company does not stand behind you or back you up when you do what they ask, so why put your own personal reputation with customers on the line for it? It felt like a fool's errand to keep selling for this company. You get paid the same whether you sell or not. No commission, no perks, no bonuses for selling. They only want to grind it out of you to make up for the poor leadership decisions that have cost the company. It's way too much to ask out of part-time employees in a dead end job. They take pride in getting as much as they can out of you for as little reward as possible."
Former Employee - Account Executive says"So political, if you know someone you’ll move up otherwise treated like crap"
Former Employee - Retail Sales Representative says"Lots of driving often 500 miles a week. No help out at retail. Building displays and stocking shelves all on your own. To many responsibilities out at retail with no help to get them done. This is especially true during the seasons. Halloween & Easter are the worst. Little room for advancement. To much emphasis is placed on computer applications & not enough emphasis is placed on developing the skills of each RSR. It is also difficult managing the time at Walmart’s vs the time in food accounts. Retail Execution Meetings are repetitive & a waste of time & resources since the information is already available in the e-mails which are sent out ahead of time. The majority of time is spent at Walmart trying to get the management to do their jobs and get the shelves stocked."
Current Employee - Manager says"Ongoing re-organizations and layoffs Benefits keep getting worse No diversity Poor management No career advancement"
Former Employee - Retail Sales Representative says"The Hershey Company preys on the naivete of young college graduates by promising them a "sales" job for a well known brand name. Understand this, your "sales" job will consist of working like a slave in Walmart for 50+ hours per week doing the job of three or more Walmart employees. You will stock shelves. Yes, you will spend the time and resources to get a college education and then stock shelves at Walmart. The "sales" you will make aren't sales. Your job will involve BEGGING retail leadership to flood the floor with Hershey products. Hershey has zero strategy. They cram hundreds of thousands of dollars of excess product down the pipeline. It's up to you to clean up their mess and try not to let the products go out of date. Your job will include getting yelled at by people less educated than yourself. Then you have to BEG them to put the product out anyway. Retail leadership will despise you from day one because they have been tortured by Hershey's heavy hand for years. Hershey launched at least three failed products during my time there. I credited out or threw away tens of thousands of dollars of excess candy that was impossible to sell. RUN IN THE OPPOSITE DIRECTION."
Former Employee - Process Engineer says"I left my former company because the pay here was higher and they assured me there was no cap on education benefits. I quit my job and relocated across 3 states in October only to receive an email in December that education benefits had been reduced to $6500 a year. That won’t even pay 10% of the cost of an MBA. If i had known this before i would not have quit my former job as there was no cap. There are also Discrimination and diversity issues. The culture is extremely difficult to navigate when you are a minority. I was discriminated against here and then written up for it. When you try to leave after 1 year and 11 months they will sue you for relocation. I would advise steering clear of this company. It will save you a headache."
Former Employee - Anonymous Employee says"working conditions, work life balance, management system"
Former Employee - Anonymous Employee says"Highly focused on business at the cost of personnel; blatant gender bias in the ranks despite women at the helm; no accountability for racism and gender-bias if results are coming in. A political network of old school abounds, and God help you if you decide to stand up and share a viewpoint that they oppose."
Packer (Current Employee) says"Stay away from Hershey company in Hazelton !! Worst place to work. They force you to work 12 hour shifts 7 days a week. You have no life because the hours suck !! Management has no clue what’s going on in the place and the lies they tell put Pinocchio to shame!! They screw us out of money all the time and the person in charge of paychecks screws the paychecks up weekly.. think he is taking and putting in his pocket!! Do not work here!!! Not worth it!! You are nothing more than a dollar sign to Hershey company and so many have literally died due to the way they work you here!! The union sucks and do nothing but take our money and yes the company NoneThieves liars and everything you can think of"
Support Operator (Former Employee) says"I would never recommend any body to work there ever simply because they don't care about their employees and cuts are made daily just poor management!"
Analyst (Former Employee) says"When I was interviewed for the job, they never mentioned that the contract job is hired through an agency, not directly from Hershey itself. Next, they don't tell you that they renew your contract every 3 months for a year, after a year, you have to quit before come back 2 months later (so you basically have to find a job for those 2 months or be unemployed). To be fair, you got lots of free candies during holidays like Easter, July 4th, Halloween, Thanksgiving and Christmas and weekly if you work in the tech center, you can go to the micro department for a free bag of candies. However, the employees and managers there are ignorant with the exception of a few. They are discriminating against you. They will overwork you and will not give you any overtime. They have the right to terminate you on spot but if you are to quit without giving 2 weeks' notice (courtesy), they sue you. During the holiday season or Christmas time, the entire building "Hershey official employee" got invited to a party out of town during the workday. They don't even bother to send emails to contract employees or for your teammates to stop by to tell you that. They just gone and ignore you completely and treat you as outsiders but you are expected to work just like the full-time employees who have PTO and respect. And if something goes wrong at work, they will blame the contractors and if you happen to be the only contractor in the team, you are treated as if you are invisible, no greetings, ignore you when you talk to them, not include you in the conversation even if you are standing next to them,"
Overnight Stocker (Former Employee) says"Poor management and favoritism and unorganized scheduling. We had birds inside the facility. And consistent harassment among the workplace and constant distractions."
Moulder Operator (Current Employee) says"Excessive hours union reps get preferential treatment by company to not take care of workers.points given for not working OT even if you already have 60plus hours .NoneExcessive work hours"
Production Worker, Full Time (Former Employee) says"Expect lots of bullying, very poor management, favoritism and cliques. This is not the place you want to be! Managers do not care about your well being as long as the job gets done. Expect lots of mandatory overtime.Some company dinnersAlways watched by coworkers"
Retail Sales Merchandiser (Current Employee) says"As a sales rep you are required to sell a contract to convenience stores that is nothing but a scam. It is rigged against customers so they get too much product and they rarely receive the full rebate amount they should have earned. Hershey has a very poor reputation among c store owners and we are a joke to them. The company does not want to make the changes needed to stay competitive. Very bad work environment where most people just play along with the party line and bury their heads in the sand when problems come up. You are encouraged to share your opinion but it is really so they can find out who doesn't play the game. If they do learn something valuable from what you share they will never give you credit for it just use it for their own gain. Goals are unrealistic and contradictory and difficult to prioritize. They keep asking for more to be done without offering any increase in compensation or hours. Managers are too young and immature and very disrespectful. Young recruits get promoted automatically every 2 years no matter how they perform. How can this company keep promoting so many people so fast when we don't have the growth to justify it? People with experience are pushed out. Your experience is seen as holding the company back rather than an asset. They use you as personal collateral to sell failing products. You have to take the fall with your customers because the company will not back you up for their mistakes.40 hours paid vacation time and 401k, mileage reimbursementLimited to 20 hours a week. Lots of junk sent to your home."
Truck Driver (Former Employee) says"not a good company. needs to be ran by someone else . the management wasnt concerned about seeing that the employee knew how to run the route giving to them.ice creambad management"
Work there (Current Employee) says"I have witness management get rid of employees simply because they did not like them. They make up rules as they see fit always benefiting themselves . They ask you to work on your off days but they already made it Mandatory and if you do not you receive a point on your attendance. you only get 5 before they start throwing around termination and the points stay active for a year. The work culture is awful nobody smiles or are happy to be at work. Not an employee friendly company ."
Sales Associate (Former Employee) says"Working for Hershey has been the worse work experience I've ever received. I've had many jobs, and I've worked in different parts of the world and I can honestly say this job was not worth my time and I would not recommend it to anyone. When I started working there, I quickly felt neglected by management. Management lacks communication. I was never notified by any changes that were relevant to me, I was never notified when I was being relocated, I was never notified by any training classes that were taking place that would have been beneficial to me. I felt they simply didn't care about my progression. I was simply there to be over worked.This brings me to my next point. Retail managers try over work their retail staff. We were expected to work additional hours, double shifts. On many occasions I wouldn't even have a break, it was common that we didn't eat. Yet my work was not appreciated by management.No work/life balance, Over worked"
Retail Sales Representative (Current Employee) says"To begin with, the culture is terrible! They promote an unhealthy work-life balance, expecting you to work 60 hours every week, including weekends, in an entry level position. The pay is absolutely horrendous! They barely compensate you enough money in the gas you use to drive around your territory for work, and even with working overtime, they have a fixed rate for this position across the country, so living in Seattle, one of the most expensive places to live, I had to pick up a second side job. The people are cut-throat, nothing matters but Hershey type of people. They encourage terrible, low-life behavior, and congratulate you when you do sneaky stuff to competitor products. Overall terrible people, terrible culture, and terrible company."
Machine Operator (Former Employee) says"Management is absolutely horrific. There's no Job/work balance. Your forced to take five days of consecutive vacation days when you only start with 10 days for the entire year. Production always comes first even when there's a clear safety or quality issue. Management shows blunt favoritism and retaliation toward certain people. Permanent and Contingent employees are openly disrespected. I've witness employees loose their jobs because management simply doesn't like them. It's the most unprofessional establishment I've ever worked for. Corruption runs deep and without a union there's no chance of being treated fairly. This is only a glimpse of how terrible the Memphis plant is. Management is violating rights and breaking laws and there's nothing being done.The pay is good.Everyrhing else"
"Temp" Production Worker (Former Employee) says"Hershey hired people they referred to as "Temps," but there were not temporary positions. They were just permanent jobs with less pay than the people who had been hired in the 1980's. Temps were expected to do all the work, including being dropped into chocolate holding tanks, while "full-time" employees did little work. The job environment was extremely hot, dirty, and cut-throat.It was a job until people found something better.100+ degree work areas, dirty, poor management, dangerous, poor morale"
Production Worker (Former Employee) says"love love love this job very good company to work for only down fall is the manitory 7 days straight during busy season but overall a very good company to work for"
Office & Sales Assistant (Former Employee) says"Working for creamery Hershey ice cream was a pleasure to work for management not so good he had a temper . The job was easy and my office manager was a doll."
Operator (Current Employee) says"I've worked at Hershey for close to 40 years. Today is my 43rd day straight without a day off. I have worked as many as 56 all mandatory. 12 hrs on a good day 16 on a bad one. I have been looking for a job for a while but am afraid I am going to be forced to quit. I am close to being able to retire but can't make ends meet yet. A company who prides itself on corporate responsibility, and ethics, what a crock. I can't continue to work like this my body just can't take it. Its the company's way of getting rid of all the older people and people with disabilities that drive up their insurance costs. It never used to be like this I used to love my job. Your treated like a slave with no control over your life. Hourly people are treated like dirt by hourly people who work Monday through Friday no weekends no overtime. Horrible company horrible management stay away.NoneHorrible amounts of mandatory overtime should be illegal"
Executive Administrative Assistant (Former Employee) says"Hershey was a client, I was a contractor for System One. Good environment, Corporate life was as expected. There is a huge problem with diversity, although it is the first thing it is spoken about when you go there. As an Italian citizen, I had some issues merging with the employees there.I liked my colleaguesBeing a contractor"
Packer (Former Employee) says"Worked through temp agency. No real room for advancement since Hershey never seemed to hire the temps. Rotating & swing shift so never knew what hours you would work a week & no guarantee of full-time.long breakseverything else"
Processing (Former Employee) says"Management doesn't know what or how to do any of the jobs yet they want to "implement changes" and blame problems that occur on the workers. Short staffed in multiple areas but not filling positions Work 2 weeks and maybe a weekend off... Maybe Overall, not bad benefits, good pay, but you are going to work for it. I mean really work for it. Once you actually learn your position it's not hard but working around management that doesn't even get what is going on or the know how of what to do will stress you out more than anything. Scheduling is ridiculous. You wont know what days you will work and when you think you have the final revision they WILL change it the day before without any notification and give you a no call no show and blame it on you because it's always your fault no matter what. If you have a family, I would not recommend it. Single and nothing better to do? There are better places still. Used to be an awesome, respectful place to work. Your time is more valuable than this."
Another cog in the wheel (Current Employee) says"Horrible management. Bosses take no responsibility and don't help out co workers. Total chaos. No opportunity to advance. Terrible experience. Bad pay.No pros"
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???? says"RT @vxder__: Sucks to be so understanding but never understood"
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In The News
FOX43.com reports"Suspect charged in connection to Harrisburg man's 2019 overdose death in Hershey captured by police"
York Daily Record reports"Girl, 5, nearly drowns in Adams County, recovering at Hershey Medical Center"
Motley Fool reports"Hershey Earnings: What to Watch"
CBS Pittsburgh reports"Mom Says Son With Autism Was Denied Entry To Hersheypark Because He Can’t Wear Mask"