Hangouts Sucks Customer Reviews and Feedback

From Everything.Sucks

Google Hangouts is a cross-platform messaging app developed by Google. Originally a feature of Google+, Hangouts became a stand-alone product in 2013, when Google also began integrating features from Google+ Messenger and Google Talk into Hangouts. In 2017, Google began developing Hangouts into a product aimed at enterprise communication. Hangouts is now part of the G Suite line of products and consists of two primary products: Google Meet and Google Chat. Google has also begun integrating features of Google Voice, its IP telephony product, into Hangouts, stating that Hangouts is designed to be "the future" of Voice. Google plans to transition users to Meet and Chat in June 2020, but will continue to support the consumer version of classic Hangouts, raising some speculation in the matter after Google Meet became free.

Aleia Walker mentioned, "Google Hangouts is currently used for small team meetings. For all-team meets that have up to 35 people, we found Google Hangouts does not work so we use another tool for that. We previously used it to produce a webinar series and host meetings with students but it no longer meets those needs because it was too buggy to use as an external tool. We've had problems where external users could not enter and we couldn't troubleshoot it. Google products have very little support. The support that does exist is rarely unhelpful so they're never considered a resource."

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