Groupon Sucks Customer Reviews and Feedback

From Everything.Sucks

Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries. Based in Chicago, Groupon was launched there in November 2008, launching soon after in Boston, New York City and Toronto. By October 2010, Groupon was available in 150 cities in North America and 100 cities in Europe, Asia and South America, and had 35 million registered users. By the end of March 2015, Groupon served more than 500 cities worldwide, nearly 48.1 million active customers and featured more than 425,000 active deals globally in 48 countries. The idea for Groupon was created by former CEO and Pittsburgh native Andrew Mason. The idea gained the attention of his former employer, Eric Lefkofsky, who provided $1 million in seed money to develop the idea. In April 2010, the company was valued at $1.35 billion.[14] According to a December 2010 report conducted by Groupon's marketing association and reported in Forbes magazine and the Wall Street Journal, Groupon was "projecting that the company is on pace to make $1 billion in sales faster than any other business, ever."

AA disapointed customer tweeted this, "My first purchase from the groupon website turned into a disaster in less than 12 hours. Realising that I placed an order for something that was not wanted the previous night, I tried contacting them to no avail. However I eventually managed to speak to an agent at 9 am the following morning but he insisted it was already too late to cancel the order and refund me. He claimed the order had already been processed but the order information did not show this until 48 hours later. Another three days later and a tracking reference was loaded but this confirmed tracked order information received only, and phone calls to the relevant delivering company confirmed nothing was in their hands. Finally, after 2 more weeks of arguing to receive a CASH refund and them denying my consumer rights I started a section 30 claim against them with my credit card company, and lo and behold my refund appeared 10 days later! Never, never, never again will I ever consider buying something from this devious, manipulative outfit who float UK consumer law and ignore your consumer rights by employing and utilising agents in far-off lands to thwart your every attempt to exercise your U.K. consumer rights. They employ every trick in the book to hang on to your money for as long as possible, including offering you groupon credits but you are definitely not obliged to accept; insist on a CASH refund back to your original payment source."

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Former Employee - Anonymous Employee says

"everything else. Management is a revolving door."

Current Employee - Anonymous Employee says

"Pay, no work life balances, favoritism, micro management"

Current Employee - Content Strategist says

"Low Pay Subpar communication from senior management Lack of diversity"

Former Employee - Senior Customer Representative says

"First of all the metrics and targets are not at all achievable and management doesn't care about employees. They care only about metrics. The tools and software provided for work will have lot of issues but they won't resolve that. Still they will question the performance and expect everyone to meet the targets with no leverages. The work and management will induce lot of stress with too much pressure. There are a lot of flaws in their policy and the refund policy is very stringent but they still want the agents to satisfy the customer with canned responses. Last but not the least. THERE IS NO JOB SECURITY AT ALL. THEY CAN FIRE YOU ANYTIME WITH NO INTIMATION. SO PLEASE THINK TWICE BEFORE APPLYING FOR A JOB IN THIS COMPANY."

Current Employee - Sales Representative says

"Lack of diversity, not a lot of diversity across cultures"

Current Employee - Marketing Analyst says

"-extremely poor communications and execution of goals -outdated tech stack that was mostly built in-house -very little documentation of processes currently in place -STEAM seems like deer in headlights through covid-19. As a furloughed worker, there’s very little communication other than an extension of furlough to October -business model is dated and company is losing money hand over fist"

Former Employee - Customer Service Supervisor says

"Minimal upward growth. Poor communication between departments. Lack of support from upper management."

Former Employee - Merchant Support says

"Not customer centric in any way, false promises and they leave out employees like shock in streets."

Former Employee - Business Development Manager says

"• Going out of business quickly • Middle management lies to their employees about company health"

BDR (Former Employee) says

"Horrible, cliquish, bad people. Dont come here. people are not fun, favorites are given priority. they dont want to help if you ask. it is not sustainable"

Administrativo (Former Employee) says

"Neutro, prefiero non comentar fue una experiencia y nada mas"

Facilities Manager (Current Employee) says

"They have put people in charge that should not be in charge and the morale has really suffered. Plus they are on their last leg of business. It's pitiful."

Customer Service Representative (Former Employee) says

"It was absolutely terrible. So many inconsistencies and angry upset customers. Very very unorganized and poorly managed company. There was no communication with the company itself and the business who partake in the coupon systems."

Problem Solve/Inventory Control (Former Employee) says

"I would never, for any amount of money ever go back to this company. Senior employees got away with everything. Management was almost afraid to reprimand. It was a complete joke. Cons: Long mandatory hours"

Merchant Development Representative (Former Employee) says

"This place is stressful, without any growth guarantee and a lack of management. Managers bully their team members into lying to clients to obtain and meet goals. The company sees no problem is underpaying their employees while expecting them to work to the point of burn out. It is a revolving door with no loyalty to its employees. Employees are made to feel replaceable with many looking for other opportunities shortly after beginning with the company. Cons: Stressful work environment, underpaid, no loyalty"

Account Development Executive (Former Employee) says

"Fun place to work with a young demographic but that's where it ends. Lack of defined career progression with terrible management that's determined by popularity contest."

Editorial Staff (Former Employee) says

"Groupon started out as a great company. It cared about the city, it cared about its employees, it cared about its customers. Now? It's a shell of what it used to be. It's money hungry, creatively stifled, and hemorrhaging talent and funds like nobodies business. I expect Groupon to be the next Enron. Cons: Outsourcing"

Strategic Account Manager (Former Employee) says

"poor communication, lay-offs are rampent, managers are terrible, upper management does whatever they want no matter who/what it effects, no clue how to run a business"

Business Development Executive (Former Employee) says

"a lot of immature manager and still trying to figure out the opportunity and what it all Intel. Not a lot of clear direction or incentive to thrive with the company. Pay plans was changed three time in my tenure with the company."

Regional Account Manager (Former Employee) says

"It was great in the beginning then it all went south. Poor work life balance, poor management. Lots of internal politics. Cons: poor management"

Senior PMO Technical Project Manager (Former Employee) says

"The worst organization I have ever worked at . The management is so careless and no skills in running a business and it shows in their market results clearly."

HR Generalist Trainee (Former Employee) says

"I have handful of experience in the field of hr. I've done two internships during my academic peried where I got good professional exposure"

Account Executive (Former Employee) says

"When I joined Groupon I had a thought of what it would be, based on coming from a technology company like itelligence. Groupon surprised me in many areas. My boss was 5 years younger than me, and was not fully experienced to fully manage a large market like Houston. Shortly after joining the Houston team, the team was dissolved and I lost my position. The average age at Groupon was 23, and the processes in place showed that dramatically. I do value my time at Groupon as it showed me what kind of organization that I did not want to be a part of. Cons: young management, work hours"

Picker / forklift driver (Former Employee) says

"They get rid of the people that have been there for a while. I had more seniority than 3 of the area managers and 3 general managers does that tell you something about the company."

Sr. Director Head of Global Operational Strategy (Former Employee) says

"They won't take even a second to stab you in the back. Extremely unprofessional, fear based leadership model. Yet that behavior is rewarded with promotions instead of censure. The worst place I've ever worked at."

Partnership manager (Former Employee) says

"Groupon a voulu me virer le jour où je leur ai annonce ma grossesse..... super mentalité Cons: Liste trop longue"

BUSINESS DEVELOPMENT REPRESENTATIVE (Current Employee) says

"Pros: Cons: a lot"

Field Sales (Former Employee) says

"Poor training Cons: Long hours, humiliation, poor management"

Account Representative (Former Employee) says

"Groupon does a great job at having a training program that feels like college all over again, they do this to hide the fact that once you get out of it there is little job security, no money to be made, and you are constantly micromanaged. You will get a few emails a day from your boss who sits right next to you to do better, then a couple G-chats asking if you can commit to doing better, then finally a meeting or two where you will be asked to do more. Cons: Everything else."

Stella says

"I had a problem with a merchant and it was not resolved. I booked an eyelash extension and when I arrived at “Narotique Spa” they did not follow my scheduled appointment time and I waited 20min without complaining. Then they said they could start the service but they would need to interrupt the service for 40 minutes to attend another client who was not from Groupon, had no scheduled appointment, but who they “needed” to attend to. I told them that was unacceptable after I had been waiting for 20 minutes. They told me to reschedule or ask Groupon for a refund. I called Groupon and told them that I did everything that is in the Groupon policy but the Groupon attendant said that was not possible to refund my money back directly but that she could give me Groupon bucks. I don't want Groupon bucks because I don’t want to buy anything else for Groupon if this is the businesses you are representing and how you treat your customers."

Whimsical Cakes says

"As a business owner that made the mistake of trying groupon, I urge anyone who has not signed up to NOT deal with them in any capacity. Sneaky sneaky, scammy scammy."

Kelly Biggs says

"groupon whilst i must admit they do have some good deals on their site. Their refund policy is a scam. They absolutely refuse to give you back your money in the event that you are unable to go ahead with purchased treatments. As mines were for massages and braces. The massages had to be cancelled as they closed for covid and wouldn’t be open before the voucher expired. Groupon would only offer me a voucher, which i wasn’t happy with but decided to put it towards the braces. When i wasn’t suitable for braces i requested my money back again and they offered me vouchers. Even though point 5:5 of there regulations stipulates that they will refund your money in event you aren’t suitable for the said treatment. Plus you only have 12 months to use the voucher. However i only buy from there once in a blue moon so it’s a lot of money to waste. Once they have your money Good luck with ever getting it back! disgusting behaviour.I’m making an official complaint to their regulators and ombudsman."

Don says

"I complained about a broken couch and table.. then I was told Hermes would pick them up. So I packed both. To my surprise when Hermes came to pick them up, they told me they only had an order to pick the Couch. So I contacted Groupon once again(3rd time probably)..and they tell me I only talked about the Couch, even after I sent the guy my chat code to check for himself... something he didn't do. So he tells me, I need to take a photo of the table, I tell him.. it's already packed..how can I take its photo? besides the table is unstable...how will you see that? HE insisted on it. WHAT AN Experience?.I have learnt a hard way..never to buy from them again. I spent a lot of my time packing , spent a lot of time on their slow chats, and they wanted me to unpack take a pic and then repack because his colleague hadn't done her work. Its not my problem that they gave me poor quality products!!"

Alisha Stockton says

"I have ordered from Groupon in the past and had a decent experience. It wasn't what I would call excellent but, it was okay so I figured I would order from them as they had a product I wanted for a decent price. That was on 12/13/2020. Here we are at 1/12/2021 and I still don't have the product. I have emailed them numerous times and the only response I got up until yesterday was that the COVID has affected shipping times so hey would not refund the money and I needed to allow longer for delivery. I contacted the company directly and got the same answer. I have waited and waited and while we all know how the virus has affected everyone a month is ridiculous! I emailed Groupon again yesterday and had to threaten with this review and a reporting to the BBB in order to get them to do anything. Even then, I I got was a $2.99 credit on my next order. Are they crazy?!?! Why the heck would I ever order again?!?! Long story short, SAVE YOUR MONEY! Just order it from Amazon."

strattrb says

"I am a Groupon Select customer and was purchasing an item when I noticed the addition of a shipping charge of $5.99 on the invoice at checkout. Right next to the shipping charge was a note that said "as a Groupon Select member, I will receive 15% off plus free shipping on this purchase". Since I was supposed to receive free shipping, I contacted customer support on the live chat line and was greeted by Adriana S., their customer service rep. WOW, what a waste of time that was!! Very rude and short with me when I inquired about the free shipping. I even sent her a screenshot of the invoice showing I was supposed to get free shipping. She said "their policy was no free shipping on some marketplace merchandise for Groupon Select members...have a nice day". No explanation about the invoice or how this fell into this special category. She made me feel terrible and with absolutely no clarification to help me understand their policy in the context of my Groupon Select membership. Adriana S. was very rude and condescending. I was so angry from her attitude that I canceled my order. She should not be interacting with customers. You'll start losing them FAST!!"

Margo Edmon-Shanahan says

"So I ordered a tooth whiting set in November. I’m still waiting. I’ve Repeatedly contacted them to get my money. Back I’m brushed off or they say they will get back to me. They keep saying because of covid the company is behind. Well, I’ve ordered a whole bunch of things since then and they’ve all showed up so that’s no excuse!! I’m super aggravated. This was the 1st and will be the last thing I order from them."

Shawn Ryan says

"Watch out if you don't use your coupon because of covid they won't give you a refund. So you buy a voucher you never use due to the fact you are high risk and they are not willing to issue a credit or a refund. Poor poor customer service. I will never purchase from these thieves"

Mr Cee says

"Joined Groupon recently and despite protected attempts and associated annoyance and frustration, welcome promo code and other codes from sign up/email, did not work at all ! Contacted Groupon Customer Service and after further protracted correspondence, (each with a different adviser - so no apparent consistency or familiarity with my problems) they were not prepared to honour discount code in full, and failed to fully understand, appreciate or accept my frustrations trying to use their website! Update 14-1-21 -- Still no reply to my emails or to this review from Groupon !!"

rk says

"I purchased a number or products from groupon, the total for the purchase was $200 plus it was small items for Christmas stockings, they overcharged by over $100 and it was difficult for me to figure out who charge twice because the charge on the credit card said groupon so I couldn't tell hat was what. if there was a way to give groupon no star at all i do it. I can't get a hold of anyone in particular to ask for help because they have closed their phones. this is robbery please don't buy many items at once from these people. I bought pulse oximetry and thermometers which all are not working. ill never buy from them ever again."

Larry Allen says

"This Groupon coupon was a waste of money for a oil change with jiffy lube, spent $64 for full synthetic, regular price $85 had the oil changed and then was handed a extra charge invoice for another $23 for the rest of the services that the coupon didn't cover. What a waste of time dealing with the Groupon company😡"

Toraina says

"Bought 1 groupon and they charged us for 2. Tried calling groupon but they will not take calls due to covid. I used their online chat support and spoke to Joseph Leandon. They advised me that they could not refund the groupon to the original payment even though its only been a couple of days! Offered groupon bucks only. I asked if they could refund only 1 of the groupons in bucks and I will keep the other. No reply. They instead just refunded the entire purchase in groupon bucks. Terrible support. Shame on groupon and the service I received."

Lori Cringoli says

"Groupon will do absolutely nothing for you if one of their merchants does not honor their policies as stated on the Groupon website. Keep in mind that if you make a Groupon purchase from a merchant you are on your own and will most likely lose your money or get stuck with a product you do not want. I also noted that for the particular merchant I am dealing with there is not even an option to write a review on their product. Also note that many of their merchants are in other countries so there is no recourse you can take."

Margie Lafferty says

"RIP OFF It's one thing to never get a live person on customer service phone lines, but now GROUPON has disabled their customer service email!! I've been ripped off by a service offer on Groupon and have no recourse. $250 down the drain?!!! Not without fighting for it."

Eve says

"By being a long time customer of Groupon I would think they would TAKE CARE OF THEIR PEOPLE. All the years I’ve patronized them and my family as well. Our relationship is over due to a $12 item that didn’t work and they refuse to honor their policy on returns and refund. I’m tired of merchants selling me garbage and then the hassle of returning it, waiting on a replacement or refund but even worse being cheated out my money."

Valued Customer says

"Groupon is a scam . Please do not trust nor buy from this site. I purchased a service of PRP with Medi Spa at Beverly Hills Plaze, a PRP “ lifting” as advertised. that said if after consultation you are not a candidate you would be refunded. Guess what i went for consult , i was told i am not a candidate that the advertised service was not for lifting , i have lost today two hours trying to reach someone by phone or via customer service ... it iOS tailored to make communication impossible.... i am thinking of suing them... will see a lawyer...their phone number says due to Covid they are closed ( why not post it when we are purchasing ) and all other instructions failed. The merchant said they Groupon is responsible for refunds .... this seems an organized theft. I will spread the word in my city Of Los Angeles to every freind I have for consumer protection. i want my $598 back. Annie Alexandre"

Lar Alan says

"Groupon retroactively reduced a one year magazine subscription I purchased from them to 3 months and refused to provide a refund!"

Mr. Keith Baker says

"I ordered and purchased an item on December 21st and have still not received the item. I have contacted Hermes the delivery company and they have not yet received the item. There is more chance of being handcuffed to a ghost than trying the live chat which is not connected and the phone number is also not allowing a conversation. This is the most inefficient company I have ever used. Be aware!!!!!!!!!"

Lja says

"I received an order with 1 item less then purchased. My advice -film opening your packages so you have evidence to be able to request assistance if needed as they essentially took the suppliers word over mine as I had no evidence."

Claire F says

"Advertise goods for sale from scam companies. When the items break, expected to return them back to the supplier at the customers cost, what they fail to tell you is that they are in another country & return postage is nearly as much as the goods purchased....be careful when ordering"

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