Goodwill Sucks Customer Reviews and Feedback

From Everything.Sucks

Goodwill Industries International Inc., or shortened to Goodwill, (stylized as goodwill) is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers preventing them from otherwise obtaining a job. Additionally, Goodwill Industries may hire veterans and individuals who lack education or job experience or face employment challenges. Goodwill is funded by a massive network of retail thrift stores which operate as nonprofits as well. Goodwill's answer to its profit status is "As a unique hybrid called a social enterprise, we defy traditional distinctions. Instead of a single bottom line of profit, we hold ourselves accountable to a triple bottom line of people, planet, and performance."


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Former Employee - Engineer says

"Good place to work and explore"

Former Employee - Retail Associate says

"pay is 9.70 an hour, but they expect you to work ungodly hours. the supervisors get paid much more, so they have no concern that your work load is that of any other job you’d be making much more at."

Former Employee - Customer Service says

"Management was awful including district managers. Everything was treated like gold and over priced."

Former Employee - Employment Specialist says

"Low salary, heavy work loads, not enough professional or emotional support"

Former Employee - Second Assistant Manager says

"Store manager has favorites, schedule, poor communication"

Former Employee - Key Holder says

"Let me preface this with, I was not let go. This will be in depth. In previous years, management has been stuck in old mindsets. Ain't broke, dont fix it. This pertained to pay wages, more efficient policies for employee & store production, maintenance, vendor services such as landscaping partners that never provided proper service or didn't show at all. PROGRESS is immediately required from your store, yet when you absolutely need something corporate will sit on there thumbs anywhere from weeks to over a year in order to solve the problem. If it doesn't fit the budget and it's not happening anytime soon. My location would often have to buy our own supplies. Read your job description carefully when applying, they loosely word it so that they can force you to work other locations in their own necessity. I myself refused to go originally and was told by a higher up, my job description was not location based and if I refused I would lose my job. The other locations can be very far from your store. If you're lucky, you MAY get reimbursed for mileage. Depends on if you can negotiate it because they don't have enough employees on hand. We were never allowed OT unless you were covering an entire store yourself...doubles and back to back shifts for numerous days. Even holidays we rarely saw OT, unless your store was understaffed. Shipments of new merch were always late or never showed, which was often due to cheaping out on maintenance of the vehicles or slow production of the warehouse. In return your store gets less product and questions as to why you're not producing numbers. When discussed with corporate, these issues are sidelined due to other larger concerns. This company helped people with disabilities retain a job, yet many were over worked and some didn't work much at all. BE AWARE this company hires ex-fellons for your coworkers as well. The largest complaints I've heard and dealt with on that front is more drama or internal beefs which are largely due to the theft or aggression. If you work another location, and you're not running it, be prepared to be the store mule. You will be taken advantage of, simple fact. Most stores are out for their own gain. Unless the managers are cool with each other, you will also face that drama. You will also find better product is sent to newer stores to provide better numbers, which skews the overall income of other locations. To say turnover rate is high would be laughable. Base pay is also laughable when you're expected to be everything your location needs, ie handy man, janitor, cashier, groundskeeper, loss prevention, security, donation attendant when demanded. Essentially, if it was needed and no one else was around to do it, you were made to do it. Its common for vagrants to come in a location and steal or do drugs in your changing rooms or restrooms. Trailers broken into constantly, with you left to clean up the mess as it was strewn all over the property. Depending on location, your clientele will either rob you or try every underhanded trick to get you to return something that's not even purchased from the company. You spend half the time wondering if you're getting a "switcheroo". Which is unfortunate because it lends a skeptical attitude towards any return, warranted or not. You do not receive raises, only chance for advancement is taking on more responsibility and still being underpaid. Insurance is down right horrendous, each year the premiums and monthly costs went up as less coverage more prescriptions were added to specialist lists. I sat in meetings listening to other employees scoff and question how they could afford to pay for themselves let alone a family on these rates. This company says it has a mission, but their actions do not fit it. Unless you have a good crew upfront, you will have a rocky time. Many don't want to do the work due to the pay, others get stuck holding their water. Every man for themselves, corporate for corporate. Fast forward to Covid-19 and a new Dallas President; the company was fractured as almost every PT employee had been let go, and many full time positions being scrutinized. Add to that store closures and minimal hrs paid to retain those who were kept on at a lower base pay. After a few weeks only a handful of stores reopened, and if it wasn't your store you had to travel and work other locations at a lower pay scale with less hours. Then as they started realizing how many employees were leaving due to new policies and a lack of follow through on corporates part; they demanded you to work OT. This initial time was spent remodeling stores for grand reopening. Over stocking shelves for months and a continual refusal to send back unsellable merch for fear of loss of revenue. Daily truck shipments expected to be unloaded & dispersed with an understaffed location or no managers employed at locations. No direction, no communication, often made policies that were restructured for covid and didn't follow through. Worse even, some exec's were forcing stores to allow doors to open past capacity for the sake of revenue. Putting employees and customers all at a higher risk of contamination, for money. You would have one exec come through and tell you one thing, and 4 hrs later another exec tell you to do what you were already doing previously. Hostile work environment from the top to the bottom at this point. Even the nurse quit. I was told at the start, Ft Worth's president came to see how we were doing in comparison. He laughed when he saw the state of our stores during covid. Supplies were never provided when needed. Gloves, wipes, sanitizer, if the store wasn't hoarding for their own employees, corporate RARELY sent what was needed when asked. Which was funny cause there was usually someone there every two days from corporate and trucks were sent daily. Bottom line is, this company doesn't care about you or anyone if they don't get money from it. At one point I was forced into a office about 6x8 ft with 8 other employees for a conference call. No temps were taken at the door, when I had come in. I hadn't had my temp checked once while working under covid. As I said, you're just a peon and they don't care about anything but the money. This last bit is more of a company pricing complaint. This business is based off the word thrift. They get all your merchandise for the simple cost of having a drop site. They don't come to you unless it's a business donation. With so little investment, the prices I've been seeing in the last year have jumped through the roof. This used to be a place low income communities could afford to get necessities and clothes. The new term they have modeled themselves after is "Resale", IMO. It's not about helping anymore, it's about getting as much money as you can for something, even if the item is known to be defective and sold as working. This is a big contention for customers who often return items, and it's hard to argue when you know it's the truth. If you try to send back defective merch, they will either warn you not to again before its had at least 4 weeks on a shelf or send it back again on another shipment rotation."

Former Employee - Team Leader says

"Underpaid and Over Worked. Abusive."

Former Employee - Sales Associate says

"everything is bad up to management"

Former Employee - Softline says

"It's a sweat shop and it's full of Greed"

Former Employee - Corrections Technician says

"Zero diversity training among my co-workers. A month and a half and I was treated like the leper in the room. I observed maltreatment of inmates, co-workers sleeping on the job, inconsistency in the implementation of procedures, constant harassment by my co-workers, theft of time, complacency and lastly illiteracy. They wrote "smoke brakes" instead of "smoke breaks" but we are supposedly professionals. I actually trusted the inmates over my co-workers. One inmate approached me during 'break-fast' and stated " we see how the other staff treats you. You have it as bad us." That says it all."

Cashier (Former Employee) says

"Management unfortunately like everywhere only helps those who are in with them and put up with them especially at Goodwill Industries of the valley.In Roanoke Virginia which is where Goodwill Industries of Valley is located they tend to go by seniority as to how they treat people. It is a very demeaning place to work.A paycheckEverything but a paycheck"

Team Member (Former Employee) says

"Work-life balanceWork-life balance at Goodwill Industries are manageablePay & benefitsMy pay and benefits at Goodwill Industries are horrible. Not where they should be.Job security and advancementIn terms of job security at Goodwill Industries, I think there is absolutely no job securityManagementIn general, managers at Goodwill Industries are the worst.CultureCollaboration with my colleagues at Goodwill Industries is non existentOverallMy experience working at Goodwill Industries was horrible. Untrustworthy and no safe space as they like to pretend to call it."

Lead Cashier (Former Employee) says

"Goodwill can be a fun or terrible work environment depending on the management. In my case, management gave you confusing instructions and didn't train very well and got angry when you did not know what to do. They overworked the employees and threatened them with write ups if they were not reaching their monthly donation goals. 3 breaks, two 15 minute and one 30 minute breakManagement, overlapping deadlines, impossible quotas"

Dispatcher (Former Employee) says

"Management does not care about the employees. HR does not defend employees when employees are mistreated by management. Company should be unionized. CEO and top leadership horde the profits. CEO makes millions of dollars, when Goodwill is supposed to be a nonprofit organization. All the while they pay the regular employees bottom dollar and slash benefits. They also exploit the disabled paying them a lot less than minimum wage.Good co-workersEmployees are just a number with no value"

Store Clerk (Former Employee) says

"ManagementIn general, managers at Goodwill Industries are rude and intolerable. you call in sick and they dont tell you to feel better they just remind you of the points you will be deducted. make inappropriate jokes about employees a lot. abuses the minor workers. not lenient at all with life’s random workers can be friendly, plenty of, crazy customers"

Store Supervisor (Former Employee) says

"There is no equipment to do your job. When a manager does something and you do it, another manager gets on you if it's wrong. Leadership is a joke. Pay is not worth anything for the Supervisor titleNoneEverything"

Supervisor (Former Employee) says

"Assistant manager at platteville location is a egotistical woman on a power trip. Even if ur sick and call in u get wrote up would not recommend working here. Turn over rate is high. Was having a miscarriage bleeding through my pants and they still wanted me to stay and work just horrible."

Cashier Lead/Sales Associate (Former Employee) says

"They garner an environment of complete distrust of the employee. The break room is austere, no personal space. They don't encourage independent thinking, you're expected to come in, work, leave. If you help a customer too long (or look like you enjoyed it) its frowned upon."

Donation Attendant (Former Employee) says

"Managers would constantly talk trash about employees behind their back, store manager would hide stuff in the office and buy it on their day off. Minimum wage for high movement job working in summer heat. Managers complain when you try to take breaks. Company doesn't supply gaylords sometimes and throws stores behind in the back for months at a time. Flexible hoursBad management"

Assistant Manager (Former Employee) says

"All unprofessional people upper management. If you try to follow the chain of command and do the right thing you are reprimanded. Nothing is kept confidential. If you are not in the clique, they will find a way to either get rid of you or constantly complain about your work. Lunch breakTheir mission"

Cashier/Sales Associate (Former Employee) says

"I quit because I was being sexually harassed by my boss and it was not a good job to have. He was inappropriate and I felt unsafe around him. Also he was having a relationship with my manager as well which he was breaking the rules and didnt care Harassment"

Production Associate (Former Employee) says

"They expect you to kill yourself as they want 1 container per hour, unrealistic expectations for 10/HR!!Mgr and supv are slave drivers!! I hope i can latch onto a better job!!!NoneHorrible work environment!!"

Sales Associate (Former Employee) says

"The management is horrible. They don't do anything but sit around and talk about all the employees. The company it self don't care about the employees they are just out for the money. They really don't care about the customer either."

Cashier/Sales Associate (Former Employee) says

"Pay was low except for executive levels. The organization pretends to care about people in the community while the opposite is actually the truth. The mission is 99% scam."

Processor (Current Employee) says

"Horrible pay and horrible 30 minute lunches. I hate it I despise how they run the entire company. Very unprofessional and racist at it's very core! It's a stepping stone then I'm out as soon as I find something better"

Warehouse worker (Current Employee) says

"The team leads and mangers are rude to workers and customers The Goodwill on 30th Shadeland Indianapolis is the worst place I have ever worked The CEO or someone with authority need to come and witness for them self how bad it is"

Work Adjustment and Training (Former Employee) says

"Anyone below middle management is expected to work at two - three times their capacity...hired for caseload of 25- 30. Actual caseload of 60. No agency appreciation or incentives to go above and beyond ( must get by on natural incentive of doing well and helping people, or burnout will occur within months) Middle and upper management get bonus for saving money .. by making others work beyond typical capacity. Yelling and threats not uncommon forms of employee motivation no bonuses, ( middle and upper management get holiday bonus based on lower level employee's productivity and satisfaction surveys) . You do get a Birthday present every year...a free meal in the cafeteria ( value $5.50) and a 25% coupon for the store. No cost of living raise. 2% annual raises, unless you are late or take more than 2 unscheduled sick days per quarter, then automatic NO ANNUAL RAISE. If you take more than 2 unscheduled sick days for two consecutive quarters. You will be written up.. So, basically you are PENALIZED for taking an unscheduled sick day If you have doctor appointment scheduled and cleared in your schedule, director WILL demand that you not go...cover ratio of supervision so that SHE can go somewhere ( employees have been forced to miss oncology appointments). If you get hurt on the job and file for workman's comp they will find a way to fire you as quickly as possible. Offices on bottom floor are suspected to be infested with mold due to leak in one wall. Plant / Facilities Supervisor refuses to test to confirm says if he tests then it makes Goodwill liable to repair itFood in the cafeteria is not bad. Reasonable in price. I met some nice coworkers.Poor Pay/ compensation, lack of appreciation, poor working enviorment, threats and intimidation by upper management"

Customer Service/Cashier (Former Employee) says

"Very bad work environment over managed seniority means nothing, dirty, have to use dirty public restroom customers do not social distance, Goodwill does not have a way of sanitizing clothes 15 minute inside break after 5 hrsNone"

Cashier (Current Employee) says

"Awfulll close that store down pay stuck too angela does crack on job and adderal shelby sleeps with ever in the back just a mess This job is awfulll the managers at dyer Indian location do drugs on break and before they come in and angela the front mangers get adderal givin to her by an employee andra and shelby is sleeping with the other manger in the job NothingNothing"

Production Associate (Former Employee) says

"They treat their employees very bad. Rules change daily, 3 different managers and 3 different answers Management is not to be trusted, don’t trust anything with this company I’ve seen good people being treated aural . And goodwill commits fraud by pulling the $1 sale tickets before dollar day. In fact goodwill has no goodwill they are a for profit franchise Nothing, but you get a checkBack stabbing managers, rude district manager, production should be classified as a biohazard job"

Holly says

"Tried to drop off a 3 week old, 4 x 6 outdoor rug and was told by an employee Goodwill doesn’t accept rugs. I checked Goodwill’s website yesterday and it stated they do accept rugs (as long as they’re not worn). Please Goodwill update your website so people like me don’t waste their time."

Kathy says

"Anything decent is sold on eBay. Only dollar store crap is sold in stores. The ceo makes a ridiculous Amount of money and I never ever see anyone in their “learning” center. Also, tired of them asking me to “round-up” my purchase-I’d be glad to if anything but cheap imports and broken stuff showed up on the shelves. Just glad that I experienced thrift stores 40 years ago when it was fun-before ebay!"