Genesco Sucks Customer Reviews and Feedback
Genesco Inc. is an American publicly owned specialty retailer of branded footwear and accessories and is a wholesaler of branded and licensed footwear based in Nashville, Tennessee. Through its various subsidiaries as of the end of 2019, Genesco operates more than 1,500 retail stores throughout the United States, Puerto Rico, Canada, the United Kingdom, and the Republic of Ireland Germany and whol
Former Employee - Customer Service Representative (CSR) says"not much opportunity for growth. management picks favorites and they are racist. Brand new employees that are regular agents are paid more than some supervisors."
Former Employee - Corporate says"-Very low pay compared to peers in your field and cost of living in the city. Good luck getting raises which equate to barely a cost of living increase. If you do get raises/bonuses it is all ultimately based on if your boss likes you. They usually say "well with the bonuses you MAY receive that actually puts you on par with where the market is for your position". Spoiler.... even IF the bonuses come they won't and don't put you on par. When you do get a bonus you don't get it all at once. They give you a part of it over a couple years, so if you leave before that, no bonus for you, even though you earned it a year or two prior to that. Most people there might be happy with the low pay because they 'drink the kool-aid,' and if you don't you probably won't last long. -No real room for growth. This place is the government job of retail. Once someone is in, they never leave/get fired. It sounds good but that means there is no room for advancement, since no one leaves. They just have to make up new titles to 'promote' people which just causes more territorial corporate shoving matches. They don't fire anyone either (no matter how badly they screw up or how unqualified they are for their position) which is probably why the people never leave. -Nearly all the leadership have been there since the sub-companies were founded which leads to stale ideas, tyrannical rule, and the lower leadership scared frozen to make changes (old rich white males are definitely the perfect people to have the pulse on what younger consumers want). -The company has this whole mantra of "family" and promoting from within. The lie they tell the part-timers and managers at stores is that "if you work and work and work eventually you will get this golden parachute to come work at the home office". A few do but the others they work to the bone over long holiday hours with little pay until they quit. While promoting from within is great, sometimes in the corporate world you need to have a degree in buying and merchandising instead of "I'm good at selling shoes". This means actual, qualified applicants are thrown in the trash in order to interview someone for a corporate job that hit whatever sale goal they had and so the department can say "Look 80% of our team came from the stores! None of us know how to use a spreadsheet or basic market strategy but isn't that great!""
Current Employee - Customer Service Representative says"Not allowed to take time off from August through beginning of January. Managment does not care about agents will fire you even when you go above and beyond what they ask. Everything is a popularity contest. They say "promote from within" but thats only if you are friends with managment. Was overlooked multiple times for position, they promoted other people that did not know the job and didnt even meet job posting requirements. They were friends of higher ups."
Former Employee - Assistant ASM Manager says"HR representation is not what someone should act or treat bias on the management opinion when it's another manager involved. There shouldn't be just 1 store manager it should be co shared. To avoid incidents"
Former Employee - Sales Associate/Cashier says"Treatment from managers. (Awful) Low pay. Training = close to none Company also did not pay me fully for the time I worked there. 10/10 would NEVER work here again. Y’all suck bro."
Former Employee - Co-Manager says"Employees are treated like crap. Hands down. No one gets paid remotely enough. Not even managers. Part timers work minimum wage, and are given next to no hours. Managers and co- managers are required to work 45 hours a week minimum, but we usually end up working 50 to 60 hour weeks. Base pay for managers is 200 a week max. The rest is commission and it’s only 4%. This makes the employee turnover rate off the charts, which leaves us almost always severely understaffed. That being said, if you are sick, you’re still required to work. Even if you are straight out of the ER sick, if you can’t find coverage, you still have to work. It’s disgusting how little this company cares about their employees. People who should not be getting out of bed because of the severity of their illness are still expected to be at work, unless there is coverage. Which, with how understaffed these stores are, it’s basically impossible to find coverage. It makes me absolutely sick how higher management treats their employees. Can’t say enough negative things about this company."
Current Employee - Anonymous Employee says"management, co workers, lack of professionalism"
Former Employee - Sales Associate says"awful management unreasonable expectations from people the age of my parents that are trying to appeal to young adults"
Former Employee - Co-Manager says"I don’t even know where to start!! I left my job making good money due to being lied to by this company!! I was working there a month and quit! I seen my check for one week working 40 plus hours and after that they told me I will be making 175 a day (175 a week) discount is a joke they gave me 100 dollars to start off and I didn’t know it was limited I worked 76 hours for a 530 this job isn’t for anyone not even a high schooler you waste time working in that place and waste money on gas going"
Current Employee - General Manager says"I have had many many jobs in management. And to the day, Genesco is hands down the worst compay I have worked for. Store managers making less than co managers, which pay actually equals to minimum wage. Lies to get you to accept heavier work loads because turnover is so high. No one listens. Associates don't respect authority. District is even worse, non attentive almost non existent. Im paid minimum wage for back breaking work 58 hours a week."
Customer Service Representative (Former Employee) says"Poor management. Poor pay. No one is on the same page. Management attendance is very poor. They will team up. & they don’t care about you being ill they want you there.NothingEverything"
Logistics/Transportation (Former Employee) says"Horrible Management Environment was not organized Favortism place of business No work so lots of cleaning Inexperienced management Would not recommend"
Call Agent (Former Employee) says"They’re selfish , make inconsistent schedules and refuse to move people to full time even if you really need it . They don’t care about anyone but themselvesWeekly payEverything else"
Sales Associate (Former Employee) says"My manager was awful and didn't know what he was doing. I just had an overall bad experience with the exception of my supervisor who I got along with.My supervisor.Everything else."
clean shoes and check them (Current Employee) says"job is ok and supervisor Is cool just not the type of work I'm used to doing and I needed a job quick when I moved here so it's a blessing to have work but doesn't take any skills to do this work"
Lids customer service (Former Employee) says"don't Work here. it's nothing but a headache. management sucks, all they do is gossip all day & make the ones that they want to make into supervisors. its not worth it!non"
Retail Payroll Specialist (Former Employee) says"The HR Group experienced quite a bit of turnover in the almost 3 years I was employed at Genesco. These changes brought about some good forward progress, but the most recent managerial shifts have not been positive for anybody in the group nor the company. The new management is very difficult to work with and for. There is no movement for discussions. It is their way or get out."
Picker/Packer (Former Employee) says"They don't care about their employees. They treat the hard workers poorly and the poor workers like they are gold. Management is very poor. A lot of backstabbers.NonePoor management"
Co. Manager (Former Employee) says"This company doesn't value it's employees. If you are under 21 or live with your parents this is the job for you.. not to mention the discount sucks as well.. they show favoritism... they work ya like a slave and don't pay you... Complete waisted of timeUpdate on shoesThis place doesn't value their employees"
Scanner/packer (Former Employee) says"Very unfair work enviroment, hard workers are over looked or treated poorly, poor workers are treated better than your hard workers.pay needs to be increasednonepoor management, poor work environment, favortism"
Store Manager/Sales Manager (Former Employee) says"I make min wage as a store manager I am forced to work 60+ hours a week with out help, I have to forcibly take one day a week off. I have been treated poorly and was never properly trained for the expectations that are held.I created an amazing sales team under me, supportive and hard working team.Pay, hours, employee treatment, upper management"
Sales associate (Former Employee) says"While working for this company, I didn't take my job seriously because the management team set low standards for their employees. Managers would text on their phones and leave the store for a break when ever they felt like it.Free breakslack of professsionalism"
Shi Store Manager (Former Employee) says"I learned a lot with this company and it was very thankless. I gathered a lot of operational skills but the job overall thankless."
Co Manager of retail store (Former Employee) says"this company is ver unproffesional,they threaten you,and they play favortism."
Manager In Training (Former Employee) says"They are an American based company in Canada who runs as if in america... They allow managers without full training to run stores and lie about hours worked as they are friends with higher ups.. Worst employer evernothingTreated poorly if youre not a liar"
Customer Service Representative (Former Employee) says"One of the most stressful jobs I have had yet. I had to relocate to back home and was promised to get paid for my time off that I had saved during my move. Once I moved, I was not given this money. Upset."
Shipping and Receiving (Former Employee) says"Low pay; only $9 starting and there are people who worked 25 plus years there only making $13! They didn't give me any heads up when they laid me off because they were slow... No heads up. Probably did me a favor. They only pay 1.5 overtime if you hit over 40 hours, but they will work you hard on Monday and Tuesday at a fast pace with overtime... Then when Thursday and Friday roll around they will send home after your minimum hours you have to work by law a day are up. You'll end up work 28-34 hours. When they do slam you with work... And you work hard or fast, you get nothing for it; no raise, nothing.Simple and straightforwardTreat you like trash, not responsible, hard to get days off when you want them, yet hard to have them when you need them. Low pay."
Customer Service Representative (Former Employee) says"The management is terrible! They say they are an equal opportunity job.....DO NOT BELIEVE! They play favoritism and they will do one thing for one person and not the other. If you have vacation time and they like you, you’ll get paid. If they don’t like you, they will not pay you. They have two sets of rules.Health Care, Dental, Vision insuranceTerrible management!!, Terrible work/life balance, Unprofessional, Terrible attitudes from higher ups"
Sales Associate/Cashier (Former Employee) says"It was always a competition with everyone and they over exceed the amount of sales needed for each worker even when they’re new and haven’t even learned all the ropes yet. Manager had attitude all the time and yells at employees in front of customers. Wasn’t really ran great by the manager.We were close to the food court for lunchThe manager"
Store Manager (Former Employee) says"This place is absolutely horrible. There is no work life balance, raises are nonexistent, management is horrible and doesn't care about any employee. I would not suggest anyone work for this place especially Lids Locker Room. You will regret it.noneeverything"