Fibre Sucks Customer Reviews and Feedback
Bell Fibe TV is an IP-based television service offered by Bell Canada in the provinces of Ontario and Quebec. It is bundled with a FTTN or FTTH Bell Internet service, and uses the Ericsson Mediaroom platform. Bell Fibe TV officially launched on September 13, 2010. It is also available in Manitoba and Atlantic Canada, where Fibe TV is re-packaged, being offered by Bell MTS and Bell Aliant with similar services and integrated with Bell Fibe TV.
Tony mentioned, "2 months ago, I called Bell to Cancel my Fibe TV services. After a long drawn out call it was done. Yesterday I noticed that I was still getting billed for the TV services. I called and they said there was no record that I cancelled. After 5 minutes of discussing, I was resigned that I would not be able to prove, that I cancelled the service. So I just said, then please cancel it now, and send me an email as proof that I cancelled, so I don't have to go through this again. For the next hour the "retention agent" gave me the absolute most weaselly runaround, pitching other plans, and other ways to save the service, and I just kept repeating " Please just cancel my TV service " . I begged, I pleaded, and he just kept at it, like his life depended on my not cancelling. Finally I asked to speak to his manager, so I could lodge a complaint about him, and his refusal to cancel my service. He kept me on hold for 30 minutes, checking in every 5 or 10 minutes to say he could not find a supervisor to pass my call to. I finally gave up, and am thus posting this very negative review. He also told me " I am in the Philippines, and you should feel good about Bell, because our local provider, is even worse than Bell ". I thought that was a very unusual argument to make me feel better about how bad he was treating me. I don't hold any malice toward him, as he was doing what Bell taught him, to do everything possible to obstruct and prevent a customer from leaving. All my frustration is directed toward Bell."