Europcar Mobility Group is a French car rental company founded in 1949 in Paris. The head office of the holding company, Europcar Group S.A., is in the business park of Val Saint-Quentin at Voisins-le-Bretonneux, France.
Today Europcar operates in 140 countries covering Europe, North America, Western Asia, and Africa. Since May 2006, Europcar has been owned by Eurazeo. Keddy is the Europcar leisure rental sub-brand.
A customer they lost talks about "Booked a car online, they didn't have any car left when we arrived to pick it up, holiday ruined. We also had to raise our voice to have a receipt for cancellation as they wanted to dismiss us without it simply because the staff couldn't be bothered to produce it. If you care about your plans, stay well away from Europcar".
William says"Booked the car to pick up at 19.30 hrs only to find no one there to pick car up. Left stranded at Luton airport along with other customers."
Former Employee - Programmer says"imagine an IT dept where the managment have no interest or knowledge in IT, working with them was hell. some really big high pressure projects and the managment think IT systems grow on trees or something managment have a very rude bullying culture, HR are the worse so there's nothing you can do about it, complaining makes it worse. I worked there for a long time and trust me it is worse than you can ever imagine as the managment do not care and are not interested in the work you are doing."
Gerente (Former Employee) says"Es una empresa que ve poco por sus empleados y no les interesa en lo más mínimo los problemas personales que se pueden presentar"
Imran Mirza says"Rented a car from Germany and asked if it could be returned in Switzerland to which the agent agreed. Not one person mentioned any additional cost. What a pleasant surprise I got when I arrived back in the UK to see the bill. I nearly fell off my chair. A ONE WAY FEE OF approx £2,500 was charged for not delivering the vehicle to Germany. After several phone calls explaining the situation to customer services, I offered to book a next day flight, and deliver the car myself, to which they said that there was no need and that due to an error in the system I would get the penalty reduced. Months passed and not one agent could close the case which ended up being escalated to the station in Germany. I explained yet again that for that amount I could have easily bought a second hand car and drove it myself around Europe. They mentioned that I would get a full refund, and then finally after months of waiting I received an email stating that due to their terms and conditions the one way fee was not going to be refunded. So I lost that money, plus all the international phone calls, and time spent calling their support lines. Honestly save yourself the hassle and don't use them, it will save you a headache in future."
Former Employee - Rental Sales Agent says"Low wages No cars Management have nor got a clue Micro managed No breaks No toilet No staff room Not enough staff Customers are treated badly Your not allowed to help customers Cheesy sales techniques I could keep going, biggest reason I hate it was the manager being rude to staff and micro managing."
Recursos Humanos (Former Employee) says"No vale la pena invertir, mal pagado, conflicto de interés"
Energy says"Here are my 'Top 10 – Frustrating Europcar Experiences' from a recent six-month rental and they should give you a sense of the reason I definitely wouldn't recommend Europcar... 10. Waiting to be served (at Heathrow branch) in what seemed like a never-ending queue – as Europcar privilege members jump ahead of ordinary customers (like me) waiting in the queue. I’d be showing on the screen as next to be served and then watch my name drop to 2nd or 3rd place, as privilege members arrived. Nice touch! 9 Entering my local Europcar branch to find nobody at the service desk. Then asking a member of staff outside if anyone was serving, to be told: ‘The girl’s on a cigarette break, she’ll be back soon.’ This one was actually more disbelief than frustration. 8 Calling Europcar to extend my rental over the phone, several times, and each time being told the payment on my debit card had failed. Bear in mind, this is a card I’m using all the time with no problem – it even works fine in Europcar local stations. In most of these instances they extended the rental and told me they’ll take the balance next time I visit the branch, but on the latest occasion I was advised that I couldn’t renew the rental. It was only when I pointed out that there must a problem with their payment system and explained previous agents had allowed me to pay at the branch that they agreed to do the same. 7 Having a Europcar customer service adviser (in Bulgaria) argumentatively insisting I’m not entitled to a five-door car – while I’m looking at my rental confirmation, which clearly states the rental is for a five-door vehicle. 6 Being told by many customer service agents that to call my local branch directly I should ring the branch number and press 3 followed by 2. That's incorrect information. The last time this happened I made clear it has never worked and they checked this and came back to advise me it’s actually 4 that I need to press. I find it hard to believe that so many of the Europcar customer service team are unaware of such basic information. Not being able to call my branch directly wasted large amounts of my time. 5 Getting a Citroen C3 with an infotainment system in French – apparently due to the unit being recently replaced and nobody thinking to change the language. On request, they did change this for me but on my way home I realised both the digital odometer and tripmeter were set to kilometres, rather than miles. I know Europcar is a French company – MAIS OUI – this is England! 4 Discovering the above Citroen had no parcel shelf and so anything I put in the boot was on display to passers-by. I didn’t spot that it was missing until a couple of weeks into the rental and had twice left valuable luggage in the boot – not realising it could be seen. I consider myself very lucky that the car wasn’t broken into. 3 Returning the car with no parcel shelf to my local branch and asking nicely if they could either fit a shelf or give me a replacement vehicle and getting the reply that they had no spare shelf and no other cars in stock to offer me. But then, moments after asking to speak to the site manager (to raise my concerns), being told a car had just been returned and they would get it ready for me right away. An incredible coincidence? Maybe! 2 Having the message COMPOSITE PROTECTION ACTIVATED appear on the car infotainment screen – rendering the unit inoperable. This is apparently a security feature designed to lock the system if someone steals it. Not sure why this one suddenly decided it had been stolen, after several days of working fine, but I messaged the Europcar support team to ask how I address the COMPOSITE PROTECTION ACTIVATED issue. I also explained in my message that I was unable to use any of the screen operations, including the radio. Their reply: ‘Please be advised that according to your rental there is no protection package included.’ I may possibly of considered this quite funny if I wasn't already at my wits' end dealing with Europcar. 1. On getting a flat tyre, ringing Europcar and being told I was covered for the cost of their breakdown service to come and change the tyre but receiving a bill of over £100 for this service. Then writing to them to contest the charge, due to the incorrect advice I’d been given, and being told they would look into it and get back to me. They didn’t respond and some two months later I discover they’ve put me on a watchlist (a kind of blacklist) for non-payment. I was very concerned about this and rang them to see what was going on. In true Europcar style, they passed me from department to department and then advised me it was now in the hands of an external law firm and I had to take it up with them before I could be removed from the watchlist. So, it jumped from them 'looking into the matter for me' to 'being handled by an external law firm'. I consider that preposterous!"
Current Employee - Sales Manager says"Poor communication from top down, company regularly lies to you, no higher position so no clear career plan, no ongoing training"
Impiegato di concetto (Former Employee) says"Mancanza di professionalità poco personale lo e nessun rispetto tra colleghi. Paga misera senza giorno libero. Si lavora tutta la giornata portando le macchine avanti e indietro dai villaggi turistici."
? Zoe ? says"@19CKD56 @goldcarcares @Europcar_UK I think somebody on here said they earn commission"
Ru says"@Europcar_UK to sped nearly 1000 pounds and be getting vehicles in this state... shocking..."
Ru says"@Europcar_UK ive jsut received a replacement car, and there is also knocking in that one and this time the steering… https://t.co/yaUyJ6smUV"
Ru says"@Europcar_UK guess what i tried the number and they told me they cant do anything surprise surprise....and i had to… https://t.co/p6atRo5YlY"
In The News
Bloomberg reports"The Battle to Avoid Becoming the Next Hertz"
Financial Times reports"Running out of road: rental car groups fight for survival"
Auto Rental News Magazine reports"Europcar Announces Debt Restructuring Talks - Rental Operations"
Business Wire reports"2020 Profile of Europcar - Complex Restructuring Likely in FY2021/22 with Negligible Recovery on Non-Vehicle Debt - ResearchAndMarkets.com"