Ea Sucks Customer Reviews and Feedback

From Everything.Sucks

Electronic Arts Inc. (EA) is an American video game company headquartered in Redwood City, California. It is the second-largest gaming company in the Americas and Europe by revenue and market capitalization after Activision Blizzard and ahead of Take-Two Interactive and Ubisoft as of March 2018. Founded and incorporated on May 27, 1982, by Apple employee Trip Hawkins, the company was a pioneer of the early home computer games industry and was notable for promoting the designers and programmers responsible for its games. EA published numerous games and productivity software for personal computers and later experimented on techniques to internally develop games, leading to the 1987 release of Skate or Die!. Currently, EA develops and publishes games of established franchises, including Battlefield, Need for Speed, The Sims, Medal of Honor, Command & Conquer, Dead Space, Mass Effect, Dragon Age, Army of Two, Titanfall, and Star Wars, as well as the EA Sports titles FIFA, Madden NFL, NBA Live, NHL, and EA Sports UFC. Their desktop titles appear on self-developed Origin, an online gaming digital distribution platform for PCs and a direct competitor to Valve's Steam and Epic Games' Store. EA also owns and operates major gaming studios such as EA Tiburon in Orlando, EA Vancouver in Burnaby, DICE in Sweden and Los Angeles, BioWare in Edmonton and Austin, and Respawn Entertainment in Los Angeles.

Back in 2004 The Guardian Newspaper reported how EA Spouse controversy exposed a culture of unpaid overtime throughout the games industry. Here are some highlights of that special report:

It was with these words 10 years ago that Erin Hoffman began an online journal detailing her husband’s grueling experience working at an EA game development studio. For months on end, he worked 12-hour days, six days a week, and when the game’s final deadline loomed, it got worse. The article went viral, spreading across forums and news sites, and provoking a wave of controversy and condemnation. Very quickly it became clear that the most shocking thing about the EA Spouse story was that, within the industry, it wasn’t shocking at all. It was just how things worked. Game development surveys conducted by the International Game Developers Association in 2004 showed that only 2.4% of respondents worked in no-crunch environments and 46.8% received no compensation for their overtime. But, a decade after EA Spouse, it’s questionable how much has actually changed. Statistically, things appear better. In 2004, the IGDA – the only large organization advocating for labor rights in the US games industry – started a regular “quality of life” survey in response to the EA controversy, polling staff on working standards and practices. Its latest numbers from the 2014 report show a decline in intensity. Studio managers have realized that EA-Spouse-type situations mean bad PR, so soft pressure is widely taking the place of mandatory overtime. This may be as simple as encouraging a culture of peer pressure: quietly exploiting the natural desire to do well is a method that many of the staff we spoke to had encountered. However, we were also told of managers who noted which staff had put in the most hours when making a potential layoff list.

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Current Employee - Customer Service Associate says

"As someone who has done customer service for the last 7 years I have never worked for a company who empowers their employees so little. I can honestly do nothing for the customer and we are taught that anything that generates revenue is the route to take. If the customer has an issue that requires them to make a purchase if we dont help; we dont help."

Former Employee - Game Designer says

"management was pressured to all hell shutdown my studio and project sent us all away at a snap of their fingers"

Former Employee - Anonymous Employee says

"This company is a sinking ship."

says

"Leadership is paid well but refuse to make decisions and provide direction. Organizations are led by incompetent middle managers because senior management lives on consensus. Player first is a joke for a strategy. Everything this company does is against what it's players truly want, from game dev to customer support. The joke at EA is the 3 yr plan. Get promoted get vested and then get the heck out."

Current Employee - Editor-In-Chief says

"Leadership lacks awareness of systematic problems of which cascade due to lack of accountability."

Former Employee - Senior Product Manager says

"The reason for the bad rating for this review is the organizational culture. EA consists of many studios, but all of them are served by a central org under CTO for core services. I worked in one of those core services (EADP Data). It was horribly run. Low morale, high turnover. Very little creativity. Always, trying to be cheap and expecting great results. Basically the place was run by fear as if it is a sweat shop. Again, this may not reflect other orgs in EA, but I can only vouch for my experience."

Current Employee - Technical Support says

"Everything else, run and run far."

Designer says

"Where to start? Management is corrupt and is rewarded for it. Will relocate you with sky high promises than lay you off 6 months later after you've ripped your family from their previous home and moved 3000 miles away. Sleazy managers will consistently be awarded. There is no limit to how low they will go. They claim to have work/life balance. What a joke."

Former Employee - Marketing says

"- HR is horrible and they don't listen to you. - Some managers will literally yell at you and embarrass you in front of everyone. - Only those who suck up will thrive in EA's work environment - Unorganized - Culture & values are non-existent - Did I mention that HR sucks and will just ignore you? - Oh, and they make the worst video games in the world"

Former Employee - Software Engineer says

"Everything. Terrible work/life balance. Stressful. Low pay. Terrible company practices. The CEO is a psychopath. Most of the positive reviews on here are fake."

Tester (Former Employee) says

"No quality of life, pay sucked, anyone goes out of their way to get you fired. Getting paid every 2 weeks, non-contract work, and not being talked down to could be some easy changes."

Architect name rlslay (Former Employee) says

"they don't care about anything except to take peoples moneyworked from homethe whole company is a con"

Architect (Current Employee) says

"Contractor life sucks highly presurre job and they throw work on you. Stupid management I encourage to take up a different job than EA. They expect two hundred percent of work"

Game Tester (Former Employee) says

"Worst interview /.....And interviwers are sarcastic do not know how to behave in interview and hr also worst she asks worst questions and simplys says u r not selected.. Guys u can check google also about ea sports Same feeling hr is she is worst..."

Customer Service Representative (Former Employee) says

"Very laid back at the time. Didn't like that they would send you home if there were no calls so you never knew if you would be there all day or not."

Engineering (Current Employee) says

"This place would be great if they would utilize their talent and not just get rid of it. My manager actually told me [they*] was passive-aggressive and looking only for a promotion. I've never heard someone actually vocalize their intentions in such a way. EA tends to go "cheap" via contracting and you have to really play the field to get "in". Most of the old-timers and upper-management are only out for themselves and are not readily open to change. They seem to have an illusion of tenure-ship and do only the bare minimum if any actual work. It seems to be a very volatile environment. It is not unusual to see employees who've been full time there for 4+ years let go based off of either them not being in the good old boy network or by game releases not doing as well as expected.The "idea" of the company is coolNo room for promotion. Rarely any chance of being full time. Full timers are cut all the time."

Marketing Manager (Former Employee) says

"Pros: - I worked with very competent people who share a love of sports as I do - Great facilities - Fairly flexible work schedule Cons - Decision making by leaders is a big problem right now - Culture took a big hit when the company didn't do well and more work was piled on - Path for advancement was limited - Salary and benefits are low compared to market"

QA Tester (Former Employee) says

"Ea is a typical job for a person that is into gaming and learning the skills of what it take to work on a game.I learned that ea did poor at hiring the workers. the management is good."

Configuration Management Engineer (Former Employee) says

"Great teammates. Smart people. Fast paste. Some good managers. Long hours before releases. Great benefits. Cool products if you are into entertainment industry."

Team Member (Former Employee) says

"a typical day at work what you learned management co-workers the hardest part and most enjoyable part. This is terrible I don't want to rate jobs I had over a year ago I want to look for new jobs."

Inventarios (Current Employee) says

"Es una buena empresa, con algunas áreas de oportunidad."

Jens Heissel Petersen says

""Worst Company in America""

J L says

"Additional stars can appear in loot boxes, along with duplicate items and more negative reviews."

Casper Olsen says

"EA has the worst servers in the world i disconnect really often to ea due to the shi tty ass servers they have its so insane and completelly ruins the experince playing on their platform like fifa if you disconnect from the server for 1 second you get a DNF :("

Babosh Addo says

"Fck this $hit game ea are some w@nkers"

Jesse Keating says

"Terrible company, everything they do is either rigged, broke, glitched or just plane bad. I hate this company with a passion I will never buy any of their games ever agin"

Harmoni Pickering says

"I have no idea what to do so I guess I'm posting here. Last year (2020) around March I purchased a game bundle of Sims 4 (1 EP, 1 GP, 1 SP) to add to my base game. After buying the game my husband was unsure of the charge and flagged it on our card. I noticed when my account got banned and my games disappeared. I checked my bank and when I realized what happened I immediately called my bank to allow the charge and then went on EA help to fix the issue. I included copies of my bank statement showing the initial charge and cancellation, then the most recent, updated charge that went through to prove that EA had indeed received the money for the games. After emailing back and forth with a rep, they unlocked my suspended account and "closed the case", but did not put my games back onto my account so I could not play them. I reached back out and was told they could not give me my games back and told me to make sure I didn't purchase them through a third party. When I explained that I bought the games directly through them they ceased all communication with me and "closed" the second case. Since then I have tried to open multiple cases, including screen shots that prove they received the money and that it went directly to them, not a third-party. I have been repeatedly ignored, even when asking for a customer service phone number to talk directly to someone to fix the issue. Trying to log-in today I find that my account is again suspended/banned and the website won't even let me "open a case" to talk to someone. Anyone know how I can solve this or speak to someone to figure this out? I am so fed up with EA and them stealing my games/money. I will never spend money with EA again!"

Jesus Jimenez says

"This company is trash i cant play online because they decided to block my account and i have no way to contact them. Please go bankrupt and spare us from your utterly disapointing games."

notsuchagirlygirl says

"This company was great, now it's just all expensive crap and NO imagination. $35 for one Sims 4 Expansion Pack? No way, never. Not only that, but I got EA Play and a ton of free DLC, but aside from two, TWO cheap packs, I could only get 10% off on the rest of the DLC."

jjb_clan justin says

"***** you thanks to your Fifa, for 8 years now, when I touch your game, I've only been depressed, angry and sad."

Hudz says

"I cant even make an EA account because every time I get and Email for verification the code is always invalid, and I cant even get customer support because guess what? You need to log into you account to get support, so overall, horrible account creation/ verification system, horrible customer support and yeah."

Robert Hartley says

"pay to win loot boxes and not supporting the smart delivery are the only reason i dont buy EA games along with there badly paid developers."

Tanisha Hanlon says

"Horrible online support. I purchased simcity through as it says it is now 64bit compatible when purchased through the Apple Mac app store however wanted to keep all my games in one place as I have the Sims 4 through origin. On the origin app i purchased it, then went to download and it said it isn't supported by my mac. I tried getting an answer from EA online chat for a resolution to download the game considering it is compatible when purchased elsewhere, but the online tech was slow and unhelpful. I am unable to get a refund as i purchased it 3 months ago even though I had not been able to download it. Will not purchase through EA when the support is so horrid."

Hrco says

"Worst customer service ever. You pay, and when you can’t use it, you have no one to turn to."

Will Brown says

"DO NOT LET YOUR KIDS BUY THEIR PAY TO WIN FOR PROFIT GAMES ABSOLUTELY HAS TO BE THE WORST GAMES COMPANY EVER AND ALWAYS WILL BE WHILE THE SHAREHOLDERS GET RICH YOUR KIDS GET POOR AND SUFFER STRESS AND DIS ENJOYMENT WITH GAMES THAT ARE PURELY MADE TO MAKE MONEY FOR THE RAT CEO AND SHAREHOLDERS NOT FOR ENJOYMENT FIFA FUT IS FINISHED AND WITH ONGOING COURT CASES THEIR DAYS ARE NUMBERED FINGERS CROSSED THEY GET SUED BY THOUSANDS OF GAMERS AND THEY ARE SHUT DOWN FOR GOOD 👍👍"

Patrick Schiffhauer says

"EA SUPPPORT 1 Month 4 Cases and stil No Answer from EA Support Dont understand why they have a Support Goodbye EA!"

Sean says

"Ea have turned their games into pay to win concentrating on getging money from microtransactions. Games are laggy and scripted."

Ryan Dittmar says

"I don’t even want to give them a star ... there games and customer service get worse every year ... they only care about money at this point and not the consumer I will be boycotting this company after many many years of loyalty"

Baker says

"Tools at ea can’t even make a game run properly battlefront II crash’s immediately after the first tie fighter mission"

Jonathan Bullock says

"There are lots of cash grabs and Origin is just awful but they have expanded to Steam and you just need to stick to what you like they are a part of my favorite game franchises Battlefield, Titanfall, and Star Wars Battlefront"

Jimbob says

"EA access for $5? Holy cow sign me up. Oh wait. Every multiplayer game is completely dead. Can\'t find a match. Ok I\'ll play singleplayer. Load the game... Haha retard, women were in WWI! Black Lives Matter, bitch! Oh, politics have nothing to do with video games? DIE NAZI BIGOT. Seriously, why is Battlefield 1, which literally nobody plays anymore, (trust me, I tried to find a match) putting out a blurb for BLM (aka the DNC)? Fuck off with your woke corporatism, and fuck off with your bullshit MTX filled, woke, ahistorical garbage games. I wish I had my 5 DOLLARS BACK. That\'s how bad it is."

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