ERAC Sucks Customer Reviews and Feedback

From Everything.Sucks

Enterprise Rent-A-Car is an American car rental company headquartered in Clayton, Missouri, United States in Greater St. Louis. In addition to car rental, Enterprise also oversees commercial fleet management, used car sales, and commercial truck rental operations. Enterprise Rent-A-Car was established in St. Louis, Missouri in 1957 by Jack C. Taylor. Originally known as "Executive Leasing Company," in 1969, Taylor renamed the company "Enterprise" after the aircraft carrier USS Enterprise, on which he served during World War II. In 2009, Enterprise became a subsidiary of Enterprise Holdings, Inc., following the company's 2007 acquisition of Vanguard Automotive Group, the parent company of National Car Rental and Alamo Rent a Car. The resulting company was 21st on the 2008 Forbes list of "Largest Private Companies in America.

"I gave one star because you have to give something. If there was a choice to give no stars I would. Unfortunately, this business who says they are family-owned have no desire to work with their customers" Holly from Vancouver Canada wrote on Consumer Affairs.com after they didn't respect the car she rented and offered a different and smaller one.

Nayer from Leesburg shared that they had a very bad experience with Enterprise Rent-A-Car as the store manager in Virginia treated them very badly and refused to provide them service with no excuse "We understand that she is not willing to provide service to people of color" Nayer wrote.

If you are looking to rent a car for a week or more, you might find better deals elsewhere.

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Elke Mulgrew says

"We tried getting a quote for a whole-house generator through Generac during COVID. We had to do everything over the phone with the sales person. Even had to sign the contract sight unseen. When he came to our house it was apparent there was no good spot to place the equipment. He tried to talk us into putting it on opposite side of house and running wire to other end, which would have driven the cost up considerably. We told him it just wasn't going to work for us. Apparently we could not get out of the contract and the generator had already been ordered. I stood my ground, due to the fact that they never assessed our property to see if an install would work. We never should have had to sign a contract blindly, before they had seen the property and possible locations for the generator. We ended up having to pay $260 for shipping the generator back. Not happy but was the only option. That was a poor policy put in place and unreasonable to expect a homeowner to blindly sign a contract. It left a bad taste in my mouth for Generac and I would not recommend them at all!!"

Barry Hutchinson says

"I bought an RV generator from Generac and had constant problems with it backfiring. I took it to an authorized Generac dealer and they didn't fix it and said it was a common problem. They charged me $195 to get it back. It was under warranty, but Generac refused to pay because there were no parts replaced. Several months later, it back fired and caught fire. It burned my shop to the ground. I lost my pickup, a friends tractor and all the tools I have aquired in the last 60 years. Of course Generac refused to do any thing about it. So we sued them. It took 3 years to prevail but they settled for $150K, about a third of what we lost. Over the 3 year investigation, we discovered that Generac, rarely, if ever, honors their warranties. They lied and covered up information and buried us in discovery that had nothing to do with our interrogatory requests. They certainly don't care about their customers."

Ronald says

"I bought a Generac generator and Generac automatic transfer switch. The transfer switch was shipped directly from the Generac Factory. It arrived in about 4 days, but was damaged. Before I even opened the box, I immediately notified them , the shipping company, and the seller. Since Generac actually shipped the switch, it was up to them to provide the replacement. They refused to even discuss it with me so I had to rely on the seller to intervene. It took 7 weeks, and about 50 phone calls to finally get them to accelerate the process and get the replacement delivered. VERY POOR service after the sale!!!!!!!!"