Dainese Sucks Customer Reviews and Feedback

From Everything.Sucks

Dainese (pronounced dye-ee-neh-zeh; Italian: [daiˈneze]) is an Italian manufacturer of protective equipment and technical gear for dynamic sports, including motorcycling, mountain biking, winter sports and horseriding. The company was founded in 1972 by Lino Dainese, now a minority stakeholder in the company, expanding through organic growth and acquisitions, including Italian helmet manufacturer.

Harley had a terrible experience with a jacket from Dainese and wrote the following review online:

I purchased a jacket from this company and they don’t even stand by there brand. I didn’t even get to take off the Labels (which are still attached). I put the $800.00 dollar jacket on my car near the window and it faded out. I rang them up and they told me not to put it in direct sunlight. So much for a riding jacket.

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Ninja Rider says

"Poor after sales support. I purchased a Dainese Jacket that had a zipper issue. The zipper issues on Dainese Jackets are well known and published on YouTube and motorcycle forums.
Contacted the Dainese "Consumer Care" team. Initially they sounded willing to help, but failed to respond to emails after following up on the matter."

Filipe Silva says

"I followed the size instructions according to the dimensions of my foot, but the shoes received are not even close to the right size (also one shoe indicates the number 41 and the other indicates 42 on the back).

I contacted customer service to find out the correct size, but there has been no response for at least 10 days. In addition, they say that when returning items, we can choose the new size, but there is no place to write that.
I decided to return the shoes and paid 60 euros to the national postal company to return the original box to Italy.

In the end, I don't have the shoes, I don't have the money for the shoes and I feel like I put 60 euros in the trash."

Briony Munro says

"Products are great quality as most people know, but after care is awful. Returns are to Italy. I have been waiting for a refund for over three weeks, to be told "we have system issues :(" and that a refund will be processed and will take up to 3 weeks to return to my card! Completely unacceptable."

Harley Harley says

"I perches a jacket from this company and they don’t even stand by there brand I didn’t even get to take off the Labels witch are still attached I put the $800.00 dollar jacket on my char near the window and in 6 months it faded out after jacket the reason why I put my jacket on the chair.
I was recovering from a motorbike accident and the jacket was replaced by my Insurance
I rang them up and they told me not to put it in direct sunlight so much for a riding jacket"

Israel Davila says

"Here in the US many people want to solve mistakes with a simple “ I’m sorry “ Dainese not even offer that.

Purchase date 5/8/2020, today’s date 6/7/2020 a month later and I have no item and no refund, simply unacceptable.

First world products with a third world service"

Mark Kim says

"I bought a boots on sale. The order was confirmed and claimed to have shipped. Weeks later I was wondering what happen to my order and FINALLY getting a hold of them They said OH your boot was already sold out. I'm like WHAT so I COULD HAVE USED THE BLACK FRIDAY DISCOUNT AND GOT A BOOT FROM ELSEWHERE INSTEAD YALL MAKE ME LOSE MY OPPORTUNITY AND GIVE ME A REFUND. NO SORRY HERES A DISCOUNT? IF I HAD NOT EMAILED THEM I WOULD HAVE BEEN CHARGED WITH NO BOOTS TO THIS DAY. THEY ALSO MESSED UP TWICE ORDERING THRU REVZILLA GIVING TORQUE D1( OLDER MODEL) IN A TORQUE 3 BOX! I PAID FOR THE LATEST TORQUE 3, HOW U GONNA GIVE ME TORQUE D1 BOOTS TWICE IN A ROW. I'VE HAD IT WITH DAINESE, ALPINESTARS IS GONNA GET MY BUSINESS NOW."

Israel DA says

"The worst shopping experience in a very long time

How come this big company doesn’t have a phone number in the US to reach them out ???

I purchased a pair of boots, the package came from Italy and took more than a week to arrived to my City, they used DHL the worst parcel service on earth based on my experience, it’s been two weeks of waiting time and DHL said they have attempted 2 times to deliver the package and I had to waste hours on the phone trying to get my package delivered, what they said was a big lie since me and my family are home every day all day due to the pandemic, plus we have a delivery room on site where all other carriers drop off packages in a very safe and effective way and only with a code sent by the apartment complex can be picked up

The worst problem is that Dainese will not respond to my emails, they attached a California phone number on the purchased confirmation email but nobody answered, it just keep ringing like if it was a private number

It’s been 18 Days now and I have no idea of the status of the package and when is my money will be refunded

As a good comparison I placed 3 orders from ChromeBurner & UrbanRider in Europe after the one I placed with Dainese and I had all my stuff delivered within 2 days, excellent service, excellent products, excellent customer service, they are exceptional !!

Never ever buying from Dainese again, very unprofessional customer service, I hope they don’t keep my money as well"

Marcell says

"Although I love their products and the order came in just 2 days from Italy to The Netherlands, I am still waiting (for more than a month) on a refund for my returned items, which is just unacceptable."

ivano says

"Bought an AGV helmet two months ago and it's already rusting.
Sent back for replacement and they replied "it just need to be cleaned".
The velcro holding the lining is misplaced and rubs against the forehead but even for that they couldn't see any fault.
It was supposed to be a quality product."

ivano says

"A few months ago I bought a GoreTex Laminate jacket and GoreTex trousers.
I had to send the trousers back straight after my first ride because they got soaked in the rain.
The jacket has been fine for a few month but it also started to leak.
Yesterday, after 30 minutes in drizzle, the jacket started to feel cool but I thought it was just the temperature drop. Unfortunately when I wore it this morning it was actually (still!) damp, even inside.
I'll have to return this too.

Wasn't Laminate GoreTex supposed to be the top of the range?"

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