Cruiseshipcenters Sucks Customer Reviews and Feedback
Expedia Cruises is a travel agency franchise company established in 1987, specializing in marketing and sales of air, land & cruise vacations. Through its network of 300 independently owned retail locations and 7,000+ Vacation Consultants in North America, the company has year over year grown in sales for the past two decades.
In 2007, Expedia Inc. had bought a "significant but non-controlling" interest in Vancouver-based cruise vacation specialists CruiseShipCenters International. As of March 2013, Expedia Inc owns 100% of the company.
In 2020, the Expedia CruiseShipCenters rebranded to Expedia Cruises with the tag line Air, Land & Sea Vacations.
A customer they lost talks about customer service in a review "I booked a suite on a Royal Caribbean Cruise approximately one year before it was to depart in January of 2018. I paid my required deposit. Approximately one week before the balance of the cruise was due, I logged in to make my final payment. It seemed to go through fine. One week later I get an email from Expedia saying my cruise had been cancelled due to nonpayment. Apparently my payment had not gone through but I never received any notification that my cruise would be cancelled. I called immediately and my cabin had already been given away. Since we were traveling with a large group, I had no choice but to book another cabin immediately at a much higher cost. When I called to see why I received no notification of balance due, they said it must have been a computer glitch and that I should have checked my email for a receipt when I made my payment. Maybe I should have but I have booked many cruises through Expedia and I always got notified by email when a payment was due. Save yourself a headache and book your cruise through a travel agent who cares."
Cruise and Travel Consultant (Former Employee) says"Was not allowed to take awards that was earned from suppliers the owner was a nasty lady who just wanted you money was lied to about being given leads to make sales"
Travel Consultant/Sales (Former Employee) says"Do not waste your $300 to sign up and not paid till cruise is over no pay in sales floor Cons: None"
Home agent (Former Employee) says"Phone never rolled to me as promised. Never a desk available if you want to go to the office to take calls. Commission percentage ridiculous. Stay clear unless all you want is training. Bit remember when you figure out the BS you lose all the contacts Cons: Every thing"
Travel Consultant (Former Employee) says"Though Expedia is a well known brand but quickly found out this is not really Expedia. Franchise keeps all good leads even though we pay more 300.00 to join then 15.00 a month. Franchise takes 75% of our commissions for franchise fee, marketing fee, and commission splits which you can work up to 50/50 with $235,000 in sales (Most trips are about 2000 so good luck)"
Travel Consultant (Former Employee) says"I signed up for this because I was told that I could do it from home. I paid $350.00 plus $25.00 a month. I had just retired medically and I was told at the time that I could do it from home with no problems. The $25,00 was for home base. The in office amount to be paid was 11.00 a month. I was told that how and if I earned a commission would be up to me. I was never told that if I did not make any sales that I would lose my access to the system. I started having problems with my health and personal so I was not able to book any cruise or anything for awhile. When I finally got better, I went on the system to start looking at the bookings and to start back into it. The very next day, I tried to go back on line and I was blocked. Mid Month ( after I paid for the entire month) I was sent a email on my personal account and was told that I no longer worked for Expedia and it was a corporate decision because I was wasteing their time , IF I HAD BEEN TOLD THAT I HAD TO SALE OR BE CANCELED I WOULD HAVE NEVER SPENT THE MONEY. The funny thing about it is this owner told and still have people that only got into for their own traveling and was not interested in a full time. I FEEL CHEATED, LIED TO."
Cruise Consultant (Former Employee) says"Where to start. Signed up and paid $299 for training/setup plus costs for business cards, branded shirt, $15/mo for email and IT, etc. You're told you're in business for yourself but really they set everything in the contract, which you cannot change, and give you no leeway in making business decisions. ... Cons: Terrible compensation and the work can be tedious, Constantly pushed to call old customers."
Franchising (Former Employee) says"Exciting and challenging work with very good pay and tremendous benefits. Management is highly impersonal and only about the numbers and not employee growth...unless you’re “in” the “in-group” then you’re royalty. People not in with the clique are ostracized, ignored and treated as outsiders. Cons: Lack of leaders in management, Excluding those who are not in the in-crowd clique, Lack of interest in helping people grow unless they are numbers focused, People who are relationship focused are shunned"
Office Manager (Former Employee) says"No benefits, poor wages. Poor management. No room for advancement. Not valued as an employee. Management not interested in you or your career or opinions."
Independent Sales Representative (Former Employee) says"Becoming an independent TA w ECSCs felt like a scam. Took my money but would not train, support or allow me to work independently. Happily wanted all my contacts though. I caution anyone to do some serious homework before handing over their investment. I invested $500+ and was not allowed to continue becoming an agent nor was entitled to my money back? Scam. Cons: Lack of sales, Lots of unpaid time, Lack of support from management, Scam"
Travel Counselor/Agent (Former Employee) says"Not enough hands on help and training to new recruits. No one seemed to care abt my sucess or understanding of procedures. Costly to sign on $500. I enjoyed what i learned but it needed to be more in depth Cons: Not enough help with training. Manager was not a nice/helpful person"
Travel Consultant (Current Employee) says"Commission only - no salary Cons: 100% commission. No salary or benefits"
Travel Consultant (Current Employee) says"You must an indepdendent person as the training is mainly done on your own. It is a very competitive environment so don't expect much help from others as everyone is after the same small piece of the travel pie. Great opportunities to learn more about the travel work through the suppliers educational resources."
Sales Associate (Former Employee) says"It's a fun job if you basically want to work for nothing. You may eventually get a few perks.... But not many or ones that are worth it. You don't get paid until your clients travel and then it's much less then you think. No discount for you on trips either. You have to be available 24/7 and the communication is very bad and the office is unprofessional."
Cruise and Vacation Consultant (Former Employee) says"Well, first of the franchise owner of the Expedia cruises hip center is very nice, helpful when ever I need help with. She encourage me to book flights, cruises, and hotel. Second of is that whatever I make money for booking anything, she have to cut off 20% from my sales. This is a kind of painful and that's why I couldn't work with her anymore. Nothing left for me. It like working free for myself. Cons: nothing"
Net Developer (Former Employee) says"It all depends on what you are looking for from a job. I only stay there for about a year and I know there are many employees have stayed with the company for many years."
Supervisor Concierge/Consultant Support (Current Employee) says"Fast paced sales driven Travel Agency."
Sales Consultant (Former Employee) says"You work your life away, People don't understand you don't get paid on searching trips for them unless they book. You're lucky if you make 5k per year! Cons: pay is all for Expedia not you!"
Sales Associate (Current Employee) says"Working as a consultant is a commission based role. Agents are given flexibility with their schedule and opportunities to travel. The retail stores are Franchises so each are run a little differently.The travel industry is always changing so you need to keep on top of these changes in order to provide the best service to the customer. Cons: You're always working."
Travel Consultant (Current Employee) says"I started with Expedia Cruiseshipcenters because it allowed me the opportunity to enter the travel industry on a part-time basis, with no travel industry experience required. The training is all done online, independently. franchise managers may be new to the industry which does not provide new travel Consultants with strong support. Once I became a full-time consultant although I was the second best sales person in the office the commission structure and rate of pay can be frustrating at times especially if you're coming from an industry where you received a paycheck every 2 weeks. found myself working at all hours day and night. Sometimes hard to find work home balance"
Sales and Service for major cruise lines, work from home (Former Employee) says"Management and support staff are good but ,busy,and some are new AND knees to locate Cons: Agents. That drop calls"
Former Contractor - Consultant says"I worked at CruiseShipCenters International for more than a year Cons: poorly managed; no support - cant get questions answered; cant get paid. Very archaic computer system, doubles the amount of time you have to spend on each client. Invoicing to get paid is crazy and can never get in touch with AP. They keep a tremendous amount of the commission and then make it impossible to get paid what is owed. Promise free travel after completing LONG training. Never saw those opportunities."
Current Employee - Travel Consultant says"I have been working at CruiseShipCenters International part-time for less than a year Cons: You are not an employee. This is not a part-time job! Don't believe what they tell you. You work for yourself and Expedia takes a huge % of your commission. Their computer system is poorly designed. The travel prices in their system are not accurate so you must call the individual cruise lines to obtain accurate pricing. Customers get very upset because the actual prices are completely different. Their CRM is really just a data collection system but lacks any true ability to electronically market your services or develop time saving campaigns. You really need to purchase your own online email system like Constant Contact or MailChimp. They basically "own" your contacts and will take them for their own use without letting you know. You pay for space at events with no compensation from the franchise. They have constant random webinars they want you on. I have yet to discover what Expedia provides that is worthy of your money and their commission. They say their name is extremely valuable but truthfully, I don't think it carries the weight they think."
Former Contractor - Travel Consultant says"I worked at CruiseShipCenters International for more than a year Cons: Corporate doesn't screen it's franchise owners, and if you get one that has no business experience and is only looking to have fun, you won't get paid. This store is behind in paying every contractor associated with the store. They also violate labor laws in demanding that hours be put in at the store, which is explicitly against the contract terms. That said, I hope this is isolated and not typical of all franchisees. However, my experience was so bad that I wouldn't attempt to work with another office - ever. My attempts to inform corporate were met with a "don't care" attitude."
Former Employee - Anonymous Employee says"I worked at CruiseShipCenters International full-time Cons: Management and office culture not good"
Current Freelancer - Travel Consultant says"I have been working at CruiseShipCenters International for more than a year Cons: The starting commission is low, it takes a while to build your business."
Current Employee - Anonymous Employee says"I have been working at CruiseShipCenters International full-time for more than 3 years Cons: Not a lot of room for growth, cliquey, favoritism"
Former Contractor - Anonymous Contractor says"I worked at CruiseShipCenters International Cons: Not everyone gets deals on discount travel it is up to the owner."
Bob Lewis says"Terrible company their computer system screwed up and caused us a lot of issues with our bookings and no help in fixing error"
rosie123 says"I booked a suite on a Royal Caribbean Cruise approximately one year before it was to depart in January of 2018. I paid my required deposit. Approximately one week before the balance of the cruise was due, I logged in to make my final payment. It seemed to go through fine. One week later I get an email from Expedia saying my cruise had been cancelled due to nonpayment. Apparently my payment had not gone through but I never received any notification that my cruise would be cancelled. I called immediately and my cabin had already been given away. Since we were traveling with a large group, I had no choice but to book another cabin immediately at a much higher cost. When I called to see why I received no notification of balance due, they said it must have been a computer glitch and that I should have checked my email for a receipt when I made my payment. Maybe I should have but I have booked many cruises through Expedia and I always got notified by email when a payment was due. Save yourself a headache and book your cruise through a travel agent who cares."
Richard Williams says"My wife and I booked a trip to South Africa through CruiseShipCenters for a private car tour from Capetown to Port Elizabeth via the Garden Tour Route. We paid extra ( a total of $5792.73CAD ) that included a private driver for the 4 days of the tour over a distance of more than 1000km to give us the flexibility to travel as we wished. We chose to be picked up in Sanbona instead of beginning in Capetown which meant our private driver had to travel 6.4 hours instead of 4.1 hours to deliver us to our first day destination. CruiseShipCenters charged us an extra $600 as a transfer fee. We later learned that the driver was paid by the day not by the kilometer. We also later learned that CruiseShipCenters claimed we had requested an upgrade in vehicle to justify the extra $600 and had correspondence to indicate this request but could not produce this evidence. We had not asked for an upgrade. Their defense was that since we had paid, we had agreed to the fee and it was too late to get any justification. As usual, buyer beware especially when it turns out you are being gouged."
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