From Everything.Sucks

Covance Inc. is a contract research organization (CRO) headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. According to its website, it is one of the largest companies of its kind in the world, with annual revenues of over $2 billion. It claims to provide the world's largest central laboratory network.

A former screening coordinator mentioned, "I would recommend you to RUN from Covance and do not even think about working here. Very unprofessional a lot of politics!!! There is no work balance. The people that have worked there the longest will make you feel like you are nothing and supervisors don’t do anything about it. The more you tell a supervisor the more they will hate you and make your life miserable. They don’t give you lunch breaks. They do a lot of shady things and subjects are not safe there. One day they will make headlines because they cover a lot of things that are not right! One day sponsors will see it."

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Amanda Mills Knee says

"Truly the worst company I have ever dealt with. I have to call multiple times to have my medication shipped out.. each rep offers a different excuse as to why it wasn't done. I often run out of medication before my supply arrives. The reps sound like they could not care less about your issues when they call.. actually most of them sound like you woke them up. Just an all around horrible company. I will be asking my doctor to prescribe something different for me because I do not want to work with this company any longer. They should not be in the business of medication with their ineptitude, lack of empathy and customer service and all around horrible business practices."

Former Employee - Anonymous Employee says

"awful micromanagement and extremely overworked. 50 to 60 hr work weeks were expected for 40 hr/week pay. Company cut bonuses and 401k contributions this year too."

SCREENING COORDINATOR/CRC (Former Employee) says

"I would recommend you to RUN from this place and do not even think about working here at this place. Very unprofessional a lot of politics!!! There is no work balance. The people that have worked there the longest will make you feel like you are nothing and supervisors don’t do anything about it. The more you tell a supervisor the more they will hate you and make your life miserable. They don’t give you lunch breaks. They do a lot of shady things and subjects are not safe there. One day they will make headlines because they cover a lot of things that are not right! One day sponsors will see it. NoneEverything is a con"

Wendy James says

"Terrible customer service ! Condescending, lazy, arrogant people at call center. They refused to look up my info to even see if I was in the queue which I was told could be done to make sure it was faxed. I despise these people already! I must add I spoke with one lady that was helpful but the percentage of the terrible staff outnumbers the people that can actually act like they care."

Former Employee - Technical Lead says

"Unreachable goals Set up to fail Management uneducated No HR support"

Animal technician 2 (Former Employee) says

"Terrible company that over works under pays and does not care about it's employees. You are treated with no respect, there are too any people that boss each other around, and harrasment is a huge problem here.Get to work with monkeysEverything"

Tom Collins says

"3 weeks from my last review my application still hasn't been processed, I finally managed to get a representative on the phone on May 18th to tell me again that doctor's part is missing and after they will receive it give it 48 hours. Doctor faxed and mailed them again the same form on May 20th today is June 3rd. I called them requested to speak to a supervisor they pit me on an hour hold. I called them back 11 times but cannot get anyone on the phone. I will try in an hour again. Called them again was able to reach a representative who has put me on a "brief" 40 minutes call again while she is reviewing my file. You don't have to put me on hold to review my file other representative don't always do that. They probably put you on the longes hold when they don't want to deal with and wait for you to hang up. And they have funeral like melody when they put you on hold. Just saying. Okay I gave up 60 minutes to review my file is looking very suspicious. I hanged up now calling them back again.... 13th call at 12:28 pm on June 3rd: No response again Representative: Losaiya I asked the representative to spell her name she hanged up on me. 14th Call at 12:32pm cannot contact them again. 15th Call at 12:34 pm. Representative: Mitchel Duration: 19 minutes Just asked me for my zip code to confirm HIPPA Put me on mute he told me that it will take 5-10 minutes to review my documents. Dotor's page with his signature is missing again, the representative found it in their fax system and somehow he told me it was not attached to my file. Now he he has told me that he can process my case and put me on a brief mute hold again. We got "disconnected" again. Nobody called me back as the representative said he will if we get disconnected. 16th Call 12:54 pm Call duration: 9 minutes Representative: Shakei She put on the "brief called" again to review my file. I asked her not to put me on hold because I don't want to listen to music she said no problem and did it non the less. She informed me that Mitchell has added the missing information to their spread sheet and my case was approved and to assign the card number should take 24-48 hours. And they cannot send any confirmation to me I will receive confirmation in the mail. And that the encrypted email from the representative only for the missing information and that cannot send me any confirmation that ny case was approved. Btw I already heard that from a different representative a month ago that my case was approved and now I should wait 24-48 hours for the card to be assigned and it will take 10-14 days for the card to come in the mail but due to COVID it might take 3 weeks. I called back 3 weeks later and other representative has told that the previous representative was wrong and there was information missing and that the representative doesn't have the power to approve the case and she doesn't know why the other representative has told me that the case was approved. Well I only hope that this time this is actually true and they won't tell me tomorrow that something is missing. Extension: they don't have an extension number Mitchel called back apologized that his software was disconnected and confirmed that my case was approved and that my doctor have received a confirmation approval fax. I emailed my doctor to confirm now waiting a response. Also Mitchel has told me that card should come in the mail pithing 7-10 business days but to assign the card and get the card through the phone in the way that I can use it at the pharmacy should take about 2-4 business days. Thank you Mitchell!!!!!!!!!! He should get a raise!"

Former Employee - Quality Assurance says

"My manager pitted people against one another in a malicious and machivillian way. Our meetings consisted of screaming matches about protocol, bitter resentments among group members and strange games. The manager hired her friends and was unable to control the malcontents. The workload was demanding, with little room for downtime or recognition for hard work. Plus, the harder you worked, the more work you got."

Program Specialist - PS Level (Former Employee) says

"Poor Management skills all around. Occurrences policy unrealistic. No raise. Unfriendly. Will put you u on projects to start the next day with a 30 min training."

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