Commbank Sucks Customer Reviews and Feedback
The Commonwealth Bank of Australia (CBA), or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. It provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services.
Karen shares her upsetting experience on productreview.com.au, "I have been with the Commonwealth bank for over 45 years. Always such a brilliant place to bank. Not anymore for me. They are always too busy. I have had an EFTPOS card that needs to be activated. I have been trying very diligently to get some help to do this. No online banking - due to somebody having fun with my card in USA - not me! I won't be staying with the Commonwealth Bank - I just can't get any satisfaction or assistance. I can't wait to start with my new bank!"
Former Employee - Anonymous Employee says"Thank you for your feedback and we%E2%80%99re sorry for your experience with us. At CommBank, we are guided by our Code of Conduct as well as our %E2%80%98Values Expectations%E2%80%99 - they are what we stand for. We%E2%80%99re sorry that your experience wasn%E2%80%99t aligned to these. If you have any other feedback, you can contact our SpeakUp hotline on 1800 SpeakUP (1800 773 258) if you would like to discuss this matter further."
Current Employee - Worker says"Thank you for your feedback. We’re sorry to hear about your experience and want to assure you that we take these reports seriously. To raise your concerns anonymously, we encourage you to contact HR Direct on 1800 989 696 or the SpeakUp hotline on 1800 SpeakUP (1800 773 258)."
Current Employee - Anonymous Employee says"At CommBank, we take any reports of unethical behaviour very seriously. Raising this issue through HR Direct would enable us to follow up this matter internally. You can do this by calling 1800 989 696 Monday to Friday 8:00am to 7:00pm AEST and AEDT."
Former Employee - Data Scientist says"Thank you for providing us with your feedback. We’re sorry that you had a poor experience. Your feedback is important to us and we've let the relevant recruitment team know. We also encourage you to raise your issue to our SpeakUp hotline on 1800 773 258."
Current Employee - Lending Manager says"Thank you for providing us with your feedback. We’re sorry that you’re having a poor experience. Your feedback is important to us and in order for us to take action we encourage you to speak to your MOR, contact HR direct on 1800 989 696 or raise your issue to our SpeakUp hotline on 1800 773 258."
Former Employee - Customer Service Specialist says"Our branch leaders and learning teams work together to support you and your development. We’re sorry that you’ve felt and seen a lack of support during your time with us. Your feedback is valuable and have passed this on to the relevant branch team. In order for us to take further action, we encourage you to contact our HR Direct Team on 1800 989 696 or anonymous hotline on 1800 SpeakUP (1800 773 258)."
Former Employee - Customer Service Representative says"Lack of good leadership, lack of good support from TL for new staff, some TLs dont know their stuff and got their by favourotism. Too much favouritism whoch you can see on the floor. 90% of the staff is asians mainly Chinese including the TLs. So they support their own people."
Former Employee - Associate Director says"We’re sorry to hear you had this poor experience at our London office. The safety and well-being of our people is one of our top priorities and we are committed to fostering an inclusive culture. At CommBank we’re guided by our Values and Code of Conduct in all that we do, and we take matters like yours very seriously. Your feedback is important to us and we’ve shared it with the Human Resources team. In order for us to take action we encourage you to contact our HR Direct Team on 1800 989 696 or our anonymous hotline on 1800 SpeakUP (1800 773 258) if you’d like to provide any further feedback."
Current Employee - Senior Systems Architect says"We’re sorry you’ve had a poor experience and feel that your time and efforts weren’t valued. We care about our people, and are committed to making CommBank a place where our employees love what they do and feel appreciated. Your feedback is important to us and we’ve shared your feedback with the Human Resources team. In order for us to take action we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258) if you’d like to provide any further feedback."
Former Employee - Agribusiness Executive says"We’re sorry you’ve had a poor experience – this certainly isn’t how we want you to look back on your 12 months with us. The safety and well-being of our employees is one of our top priorities. We’re working hard to make CommBank a place where our people feel safe, inspired and appreciated for their work. Particularly at this time, when our people are working tirelessly to support our customers and communities across Australia to help improve their financial wellbeing. Your feedback is important to us and we’ve shared it with the Human Resources team. In order for us to take action we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258) if you’d like to provide any further feedback."
Relationship Manager (Former Employee) says"It took years to be promoted although I was already doing the task for that role. They favour certain nationalities over people born here. So many times people who are not qualified for the role got promoted as they were friends with managers. You are relentlessly pushed for sales even if it wasn’t in the best interest of the client. Staff constantly doing unethical things, stabbing people in the back to get promoted or so they look better. It’s all about numbers, managers don’t care about their staff all the care about is looking good for their managers and their bonus which they do what they can to not pay the staff.At CommBank we are guided by our code of conduct in everything that we do. We’re sorry to hear that you’ve had a poor experience and feel your time wasn’t valued. Your feedback is important and in order for us to take action we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258)"
Manager (Former Employee) says"Terrible owners, senior management and executive management! Everyone is cut throat, the owners take no active role in controlling their company! They turn a blind eye to executive staff!None!Terrible leadership!We’re sorry to hear that you have had a poor experience. We are all guided by our code of conduct in everything we do. In order for us to take action we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258) to help us take action."
Personal Banker (Former Employee) says"Undervalued as an employee No pay rises Hours cut every six months and there was nothing you could do about it Branches being closed for no reason"
CSR (Former Employee) says"Whilst working for the Commonwealth Bank is a decent job, the way they treat you isn't. If you want to take a holiday, it is only when they say and what times suits those higher up than you. You want to take a day off to do to the doctors? Nope won't happen because there is not enough staff to cover your shift for a few hours or even the day. Working for the Commonwealth Bank for a few years has made me depressed, quit my job and change banks. I would never recommend working for or banking with them to anyone.We’re sorry to hear that you’ve had a poor experience. The well-being of our employees is our priority are we appreciate your efforts to provide this feedback. We have passed on this feedback to the relevant team and we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258) if you’d like to provide any further feedback in confidence."
Customer Service Representative (Former Employee) says"The CBA was not a great environment to work in. Rosters were inflexible to staff needs, particularly if you had young children, but if you could not be flexible to work a weekend, there were threats of dismissal. The KPI's were difficult to achieve resulting in a constant feeling of not achieving your work goals, let alone exceeding them.The business was blatantly unfair in its decisions towards its customers.Managers were very young (<25 years old) with little life experience making the management team incredibly weighted towards young single workers rather than having a balanced leadership for an all ages work force."
Sales Assistant/ teller (Former Employee) says"Don't waste your time working for this mob...aim much higher where not only will you be paid much more but actually have a career. The staff morale is often very low and i have worked at several branches. Why ? salary barely pays the bills and the bank is always trying to get more out of you for nothing !"
Customer Service Representative (Former Employee) says"Full time staff that have been there for 20 years are being cut down to part time or casual to save costs, while CBA profits are at an all time high. Saw older staff being pressured into selling more to customers, and fired when they don't.NoneUnpaid overtime, high sales targets, unethical sales to customers"
Senior Strategic Planner (Former Employee) says"When I worked for this organisation the person I worked for had a misguided sense of her own abilities and self-importance (characteristic of inexperience managing a team) and under-developed leadership skills (demonstrated through second guessing and micro-managing). Within a twelve month period she had burned through most of her team with some of them leaving without alternative employment through choice. She has since been promoted into another area. The fact that the senior management of this organisation let this happen should be a warning to anyone contemplating working there."
Customer Service Assistant (Current Employee) says"No direction forced to do things and work at other branches .If your male your the escape goat Run They are so strapped for staff , Call in sick still come to work No compassion ,Just a joke.Staff are ok but stab you in the back so watch what you sayBanking benefitsYour forced to do stuff you dont want to doThanks for your feedback. We’re sorry that you’ve had a poor experience. We’re committed to making Commbank a place where are our employees enjoy what they do and feel valued. Particularly at this time where our Branch teams are working harder to support our customers and community to improve their financial well being. We value your feedback and we’ve passed it on to the relevant team. If you have further feedback we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258)"
Bank Teller (Former Employee) says"I worked for Commonwealth Bank for 6 and a half years and it was the worst place to work. No flexibility in allowing you to take time off when you need it doesn’t matter how important it is. They are a very selfish organisation who do not care really about their employees. They are very good at destroying any ounce of confidence you have in yourself, commonwwalth bank have totally taken away all of my confidence and made me feel quite useless as a person.NoneImpossible to use any leave entitlements"
Administration Assistant - Finance (Former Employee) says"a great place to work in, great work colleagues, family culture, even one knew one another and helped each other out, learn from one another on how to do things better for our customers, typical day, take phone off night switch and wait for a solicitor to call and book in a settlement date, find the customers file on the database and book in date, time and venue for our settlement clerks to attend settlement. Paperwork to fill out on customer.social clubGlobal financial crisis came and alot of staff asked to go"
Customer Service Representative (Current Employee) says"KPIs are unrealistic the expectation are also unrealistic. Management treat you like children. Its that old story if you suck up you will go High but if you speak up you will be targeted to apply more pressure."
NA (Former Employee) says"No real leadership, women don't seem to work in higher up positions, no one socializes much and employees always seem to be in fear. Overall no one really seems happy and leadership is lacking in all areas of the organization."
CSR (Former Employee) says"Management only care about the amount of sales achieved, not about customer service or well being.. We were told to only converse with customers who had sales potential and not the other customers (eg pensioners, young people, dole recipients)"
Customer Banking and Savings Specialist (Current Employee) says"I believe higher up (eg CEO) they have the right ideas, however as management moves down, there is a "highschool playground" culture where it's not necessarily what you've achieved or what you know, it's who you know... The organisation claim to not be about sales and revenue but each morning meeting is all about targets and revenue, and how the branch can get more home loans. There is a lot of encouragement to speak up if anyone feels overwhelmed, or doesn't feel like a process is fair or unclear, yet when someone DOES speak up, they are made to feel like their concerns are invalid and no review or action is taken. There is a lot of pressure with Customer Experience Surveys: 9 & 10 are good, 8 and below is not. KPIs are unrealistic and hours are cut regularly; Tier 2 & 3 branches will not have more than 2 full timers, one of those includes the manager. The internal reward system is actually great, where staff can nominate each other for points if they feel they have done something outstanding; points are rewarded at Manager's discretion and they are valued point per dollar with a large number of Big retail partners for items or vouchers.Internal reward systemUnrealistic KPIs, Unsupportive management"
Manager Mobile Lending (Former Employee) says"Greed presented as helping It is everything plus more the Royal Commission said The culture hasn't changed and is now being disguised as change Would work there under cautionWe’re sorry you’ve had a poor experience and feel your time wasn’t valued. At CommBank we’re guided by our values and Code of Conduct in everything we do. If you’d like to share further feedback, we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258)."
Lending Manager (Current Employee) says"Great place to work until a scape goat is required. You are treated as a number rather than a person. The only way you can make it anywhere in the company is if you have friends in high places. You see people who work very hard, productive and well which do not get recognition or rewarded, then you see other people who are lazy and clueless which get promoted in the blink of an eye.Great peopleWhere do I begin"
Customer Service and Banking Operations Officer (Former Employee) says"Didn't like being tied constantly to a desk. Was also in another state, to fill in time before studying.Great staff facilities"
Customer Service Representative (Former Employee) says"All went very fast learned counting money ok count the large amount of money meet with customersnonenone"
Teller (Former Employee) says"Mentally exhausting Knowledge & experience immensely Plenty of People skills on both sides of the counter Plenty of paper work Many different skills involved Plenty of customer service"
B.A. says"@jimjefferies @CommBank You wouldnt be if i was your assistant. ☮?? (joking btw sucks to be on hold. Doesnt bother… https://t.co/YQBKDkcnOk"
Pedro Moreira says"RT @MDAust: We are delighted to have been awarded $10,000 by the Commbank Staff Foundation https://t.co/cCnOQWgQcC Photo: Chris ‘Fezzdogg’…"
Pamela Collett says"RT @market_forces: .@CommBank and @Westpac are arranging investment for a dirty #gas company pursuing the proposed $600 million, 585km Gali…"
In The News
NEWS.com.au reports"Commonwealth Bank launches anti-domestic violence and financial abuse initiative"
Yahoo Finance Australia reports"15.9 million Aussies at risk of major bank scam"
Mozo.com.au reports"Emergency RBA cut: CommBank first big bank to slash fixed home loans and business loans"
The New York Times reports"Oil Prices Hover Around Multi-Week Lows on Demand Worries"