Carousel Sucks Customer Reviews and Feedback

From Everything.Sucks

Carousel Industries of North America, Inc. provides information technology services. The Company offers cloud solutions, data center, networking, security, information technology outsourcing, and managed services. Carousel Industries of North America serves customers worldwide.

A former employee shared in a review, "In the years that I was at Carousel I was miserable. Being told false promises just to get someone in the door is not okay. Being told there is room for growth to only find out this was the case almost a decade ago. Since then I finally realized what the veterans were talking about. The way my 2 weeks were managed were super unprofessional and it showed me the mentality of the management. This company showed me the definition of micro managing. Hopefully they find new management cause it's sad."

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Operations/warehouse (Former Employee) says

"This use to be a fun nice place to work. Management sucks and they have their favorites. You never know what the day will bring if management comes in with a bad attitude. It should be fair treatment across the board but of course its not. I think that corporate should get more involved with the Plano location because the workers are scared to speak up for themselves so they rather just get treated any kind of way. Cons: Bad management......managers have their picks!!"

Collector (Former Employee) says

"Not a company that I can honestly recommend to anyone. Managers wear racism as a second skin. You can experience modern day slavery at the Exeter location in real time"

Technician (Former Employee) says

"Carousel was contracted to perform a major phone rollout that was projected to last for a year, probably more. Everything was gone over such as scope of work, meeting times and days of work, except pay. Three days into the project after two days of orientation and one twelve hour day of work still nothing was mentioned about pay. Sorry but I don't work for free."

Service Contracts Specialist (Former Employee) says

"People were not welcoming, never trained correctly on the job I was supposed to be doing. No one talks to each other, not even a good morning or hello. Had the worst experience there regret every second I spent there. Lots of people where leaving the company when I started should had listened to my gut and got out!! Cons: Everything"

Inside Sales Representative (Former Employee) says

"Poor management. Employees are treated poorly. Business run by greed. Little to no training. You are just a number. All they care about is getting a customer's money not customer service. Cons: Low pay poor treatment"

Project Manager (Former Employee) says

"This company does not care about its employees (even though they claim they do). They rather hire externally for positions and push out existing employees. Cons: management"

Supervisor Dispatch Coordinator (Former Employee) says

"There is absolutely no loyalty"

Convergence Specialist (Current Employee) says

"Been with Carousel a couple of years. I like working remotely and the flexibility it gives you. However, it's very frustrating when it comes to training because there is none. Compensation sucks, healthcare insurance out of pocket costs are horrendous and they will not give you any structured process to advance. Biggest frustration is that in the employment ads, social media and in their company wide internal communications, they make claims which are flat out untrue. Currently looking for a new position with a more ethical company that is not trying to outsource my job to India. Cons: Low compensation, expensive healthcare, no advancement, no training"

Sales Engineer (Current Employee) says

"The complexity of the current technology landscape requires a new kind of IT services provider, one that offers more than a simple drop-ship model. Businesses are looking for a true partner to advise on, implement and support solutions. Carousel’s professional services support a wide array of IT activities and initiatives, from solution implementation to hardware support to strategic consultation. Our experts help your organization keep pace with the rapidly evolving IT landscape, providing a strategic partner focused on helping you achieve your desired business outcomes. Cons: Isolated"

Convergence Specialist (Current Employee) says

"A few good people to work with that like to have fun in the office. Free fruit and drinks. Avaya avaya avaya - focus is on support of old equipment. OK place to get a start to put something on your resume but you won't learn any technology from the last decade. Owners and senior management are a joke. Brand new service VP doesn't have a clue what it takes to work with customers - he is a sales guy and doesn't even live in the state. Shows up once in a while as a talking head telling us to "be great". The owners only care about sales - doesn't matter if you are right or wrong sales is always right. Cons: no training and service is always wrong"

Virtual Account Executive (Current Employee) says

"This place looks like on the outside but uses deceit to lure you in. They pride themselves on being honest and true to ethical practices. Yet, we are practically scamming people for money. Raising prices through the roof and charging services for onsite work is astronomical."

Sales Engineer (Former Employee) says

"Carousel is yet another one of the sales driven, rather than engineering-driven, integration providers. Companies like this never value what is really important, it's always just about the money."

Admin (Former Employee) says

"I know someone who worked as one of the contract coordinators and it is the most unorganized departments there. The supervisor at the time who I heard is now the manager, is controlling and at first will be very friendly but then talk behind your back and will not think twice about throwing you under the bus. After a few months the supervisor will not want to have anything to do with you at all and when you go to to ask a question they will not even to turn to address you. The supervisor/manager does more IMing then work or helping the new pple."

none (Former Employee) says

"poor supervision Cons: relatives that work there and the childish behavior of many workers"

Data Integrity Specialist (Former Employee) says

"Typical day at work was performing email requests for item codes to be entered into the TigerPaw database. I did learn a few new formula functions within Excel while preparing vendor excel files for importing. The team members I worked with were difficult to relate to. Training was excellent, but its delivery by my co-worker was terribly unprofessional. Information was thrown at me at a very high rate of speed, talked extremely fast, and was very confusing in her explaining of what seemed like a relatively easy task. Her hyper-speech was very distracting, and unfortunately for me, caused mistakes. The other team member was very rude and impatient while training. Her speech patterns carried off elsewhere and, again, I found it difficult to learn. Needless to say, this was not the right job for me. The pay was very, very low, and the benefits (health) were awful. It was disappointing that Carousel chose this type of health plan for their employees. With all this said, I was very unmotivated. Cons: Team assigned to was difficult to relate to, low pay, poor health plan"

SERVICE CONTRACT SPECIALIST (Current Employee) says

"They do not care about their employees. It's all about numbers and money for people at a certain tier. if you don't ave an office, you don't matter... Cons: Everything that isn't a co-worker"

Regional Vice President of Sales (Former Employee) says

"Management is focused on the "Circle of Trust" and not growing the company. No true growth path. If you belong to the "Boys Club" then you will succeed but if you do not, then you will fail."

NOC Tech (Current Employee) says

"Some of the supervisors in the allow their direct reports to act unprofessionally and disruptively. There are a few good supervisors though. Their is no real advancement and the technician are leaving faster than they can hire people, what does that tell you. decent place to get a start in the industry, but no point in staying. compensations not anywhere near industry standards Cons: unprofessional, lazy techs and sups. compensations not anywhere near industry standards"

Convergence Specialist (Former Employee) says

"Carousel is a good place to start a career, but that is all. Unless you start in your desired position, you will not get there unless you theaten to quit, or quit and come back. Pain points would be upper management, and no growth. Outsourcing is used very heavily, instead of hiring more in courtry talent, out of country resoures are used. I do not think "All IT companies do it" should be the norm. Positives would be free fruit and occasional free lunch. Cons: Management, growth, Outsourcing"

Convergence Engineer (Former Employee) says

"Constantly breaks work assignment process and over0subscribes engineers. Uninvolved management only at the technical director level - no collaboration or communication with the team apart from sporadic group-wide IM's about unassigned tickets in the queue. High-end tech, but no training. You are literally on your own with no management support. Cons: poor management, subpar medical benefits, odd location for HQ"

Current Employee - Senior NOC Engineer says

"I have been working at Carousel Industries full-time for more than 5 years Cons: Understaffing the NOC, assigning engineers more work than can possibly be done in a shift, and then not paying hourly workers overtime when forced to stay late, is literally illegal. It is extremely unethical as well, when the alternative to working for free is being threatened with having your job shipped to India."

Former Employee - Sales says

"I worked at Carousel Industries full-time for more than 5 years Cons: Owners are con men and fool around with their employees. The cheat on their wives with their staff. Glad one of their wives finally left him. It’s almost a qualification to have DUIs. Work hard play hard."

Former Employee - Engineer says

"I worked at Carousel Industries full-time for more than 3 years Cons: The company is top heavy, but at the middle. There are way to many managers and with the exception of one or two people, those in the role are not only not qualified but do an extremely terrible job at it. The manager my department reported to wasn't even knowledgeable in the field so any questions or issues we ran into we had to find someone else to assist us with. I never worked for a company that had such a low morale as this one. As a result, their is a lot of turn around with a lot of talented people leaving the company. You would have to work extremely hard to find a worst place to work than this one! So do yourself a favor and avoid it at all costs. If this review convinces one person not to waste their time and talent working at this place then my time writing this review was worth it."

Former Employee - Finance says

"I worked at Carousel Industries part-time for more than 8 years Cons: New CFO is a disgrace to the company-has a very demeaning personality , worst health insurance I’ve ever had"

Former Employee - Engineer says

"I worked at Carousel Industries full-time for more than 3 years Cons: Before the robo replies kick in saying how Carousel values their employees, here is a real view from inside. Engineers are NOT valued at all. Seller to Engineer ratio is WAY off. Industry standard is normally as low as 2:1, 3:1, and sometimes as high as 4:1 or 5:1, but at Carousel you will probably find yourself supporting 15 or MORE sellers. This isn't the exception but the norm. It is absolutely ridiculous. SEs are at best, second class citizens at Carousel. Want proof? Like most companies, Carousel has their achievers reward program. SEs weren't even included until last year. Only 1 or 2 go now, where EVERY AE who makes their number goes. The variable component of your pay is commission and is based off of gross margin. Something an SE has NO control over. SEs are not strategic. They generally aren't included on sales calls (the AE own the customer relationship and has most, if not all, the interactions and punts stuff over the fence to the SE to deal with). Being margin driven turns everyone into coin operated machines, chasing the largest deals and not given due diligence to the smaller opportunities. ZERO training. They will NOT send you to a Global Knowledge or FireFly type class. They think webinars are enough for you to be an expert in whatever technology or technologies you cover, for multiple OEMs. Absolutely ridiculous. ZERO pay raises. If you want to make more money, you have to increase your commission. See above about how, as an SE, that is practically impossible since you don't control your business. Your commission check each month is a big surprise since there is no way to track what is closing or has closed that month. Work flow and work process is very rudimentary and laborious. Tons of spreadsheets to keep up with. Open a price list from one manufacturer, copy it on to another Excel sheet. Lots of room for errors. Lots. Do you like email and Excel? If so, you will love it here. That is the reality. The work process is very late 1990s at best. They call themselves a collaboration company, but their internal tools don't work together. Presence isn't integrated. The phones don't work with IM, which doesn't work with Outlook. The result: TONS of emails. And you better not miss one. And to top it off, there is a bad habit of back stabbing. There is no chain of command. Hierarchy and reporting structures mean nothing. That is just a piece of paper. Sellers can go around their RSD and complain straight to the owners. It is toxic."

Former Employee - Service Professional says

"I worked at Carousel Industries full-time for more than a year Cons: Back end systems archaic to work in Focused solely on the sale at all costs without the same commitment to the services side of what they sell Management is completely driven by the numbers and has no focus or concern for the people who work for them"

Former Employee - Account Executive says

"I worked at Carousel Industries full-time for less than a year Cons: Upper Management: - Absolutely no support. - Promises of ‘guiding’ you in your career with absolutely no guidance. - More of a boss mentality than a leadership mentality. - There is no we and fingers are pointed a lot. - As far as sales you have to bring all of your own accounts over since the company basically has no standing relationships. - they heavily rely on sales reps to bring them 100% net new customers even if they ‘promise’ a warm lead account set. Benefits: - Horrible - 401k “match” is a joke - they gain interest on all of what you would be gaining on a personal level company wide then pay if you stay with them throughout the year. - Medical is trash Enablement: - Personally took them 6 months after employment to schedule on-boarding for me.... 6 months Expenses: - Save your money before taking on any field role with this company. They expect you to spend your own money on customers, travel, hotels, lunches, etc. Your management approves these expenses and then you receive it 1-2 weeks later. Keep in mind approving expenses isn’t top of mind to your management could take up to 1-2 months on average. If they can’t even invest into corporate cards do you really think they’ll invest in you?"

Former Employee - Event Coordinator says

"I worked at Carousel Industries full-time for more than 5 years Cons: Benefits package is laughable. A company can’t pretend to care about its employees and then offer that kind of package. I’m sure some commenter from the company will reply that they are evaluating their package to make sure it’s up to industry standard blah blah blah...it’s awful. They are totally discombobulated with internal systems and there is a toxic culture with regard to how women are treated. This is a company suited for 1989, not 2019."

Current Employee - Network Engineer says

"I have been working at Carousel Industries full-time for more than 5 years Cons: Too managers, all of whom are obsessed with justifying their own place in the new combined organization, despite half of them being completely checked out. Ratio of managers to people who actually do the work (engineers) is laughable, frequently more managers on shift than the managed. Most NOC techs are nearly suicidal; I've never seen so many terminally depressed employees in one place. Everyone thinks they'll get outsourced soon. Most are just hanging on until they can find a doctor to put them on medical leave or to get the severance package when the outsourcing enters the final phase."

Former Employee - Engineer says

"I worked at Carousel Industries full-time for more than a year Cons: Lack of talent retention. Willing to let great people go without making an effort to keep them. Poor management. No clear path for future growth."

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