Caravan Sucks Customer Reviews and Feedback

From Everything.Sucks

Caravan Tours is one of the oldest guided tour companies in the United States, having begun selling escorted travel tours in 1952. The company has been under the same family management and ownership since then. The company's tours are popular, and they frequently sell-out, especially in the summertime and fall.In 1966, the television journalist Roger Mudd hosted a two-hour travel special on CBS

An angry traveler shared in a review, "My husband and I just returned from the guided tour of Panama with Caravan. This was the first time and the last time we have travelled with Caravan. We go away twice a year and like to take guided tours and have travelled with many tour companies including very large and prestigious travel company such as Trafalgar. Many companies we travelled with have a Tour Director/Bus Driver tipping recommendations - but those are only recommendations and not the expectations of a tour director. Pedro - our Caravan Tour Director expected to get $8/day/person - so for the bus of 41 people (this was the number of people on our tour), for 8 days he should get $2,624 - well if you make this kind of tax-free cash in one week - please go ahead and give him his $64/person for one week. My husband and I do not know anyone who makes this kind of tax-free cash, hence we decided to give him less generous tip. Pedro was so cheeky that he opened the envelope (that he himself provided to each couple on the bus) as he received it and checked the amount of money given to him by each couple. It become quite clear to us that Pedro did not appreciate our tip as he returned the envelope with cash to us. SHAME ON YOU PEDRO! SHAME ON YOU CARAVAN FOR HAVING PEDRO WORKING FOR YOU!!!! I wonder if Pedro did this because both my husband and I are of Polish descent and have an accent? I guess to Pedro having an accent is equal to being stupid and English language illiterate, hence being unable to complain and/or write a review. Well - Pedro - we just proved you wrong! Throughout entire trip Pedro was hinting how great he is and how he made very special arrangements for us and how this trip would have been a totally insignificant without him. He made a point of telling us that Caravan build stairs and washroom facilities , so that Embera Village can be visited, he also claimed that because of Caravan, there is now ramp to access Kuna Indian Marketplace. Yet, Caravan was not powerful enough to ensure that we get take-out breakfast on the last day when we were being transferred to the airport at 5:00 a.m.! Interesting!!! No matter where we travelled to, if we had to leave early to the airport - every hotel has provided us with a "take-out" breakfast - after all we paid for this. But not at the Intercontinental Miramar - no breakfast, no apology, no explanation! Well - having travelled with many travel companies the hotels, food, services provided by Caravan and Pedro were average. We certainly had better Tour Directors, better hotels, better food and much better experience with other tour companies then with Caravan. We had much better caliber of Tour Directors then Pedro but no one was ever so cheeky as Pedro and did not return his/her tip to us - this was a hit below the belt - disgusting!!! Maybe inexperienced travelers find Caravan and Pedro great - but we did not."

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