From Everything.Sucks

Buick is a division of the American automobile manufacturer General Motors (GM). Named for automotive pioneer David Buick, it was among the first American marques of automobiles, and was the company that established General Motors in 1908. Before the establishment of General Motors, GM founder William C. Durant had served as Buick's general manager and major investor. Buick was the first production automobile maker in the world to equip its cars with overhead valve engines, which it did in the year 1904. For much of its existence in the North American market, Buick has been marketed as a premium automobile brand, selling luxury vehicles positioned above GM's mainstream brands, while below the flagship luxury Cadillac division. In addition to wealthier buyers, Buick has also had a reputation of appealing to older buyers. In North America, Buick vehicles are almost always sold alongside GMC vehicles at joint dealerships, allowing the same dealer to market both upscale cars and trucks.

Brandy mentioned in a review "Have made multiple contacts to Buick Customer Assistance Center with no resolution. I sent a certified letter with pictures of safety issue with Buick Regal seat belt. No one contacted me even though they signed for the letter. I made numerous calls to them with continuous run around on their part. I have already had to have part of the seat belt replaced once and it is still something wrong with it. You would think they would care about safety issue but it is apparent they don't care. They just tell me to take the car back to the dealership and wait. I like my car overall but after the lack of care from the Customer Assistance Center, have second thoughts. I am not asking them to fix the radio or an optional feature. It is a law to wear seat belt while driving motor vehicle.·


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Peter Hogg says

"We bought our 2018 Buick Enclave and found several things had we done a little more due diligence that would have prevented us from buying the car. First is the skylights in the car are manual open which we could put up with but they rattle like mad as latches are poor. The service center has rattle expert and he's done nothing to stop the rattles as that drives us nuts. Secondly, this $60,000 car does not have auto sensing windshield wipers as the excuse is the wipers get broken going through the car wash yet the other GM cars have them. Then the wing mirrors in setup have an auto retract feature and they only retract sometimes. Now, the real interesting thing is if you contact Buick they don't answer questions they just refer you to the dealership service center. So, when I asked about the lack of auto sensing wipers service techs knew nothing about that as they thought the cars had them. On the rattles, they have what they call a guru of rattles that can solve them all and in a year and a half the guru has failed. Lastly, the wing mirror retraction, again the service people knew nothing about that and didn't know they were supposed to auto retract and when they did their research they just said you do it manually with the buttons on inside of door. Yet the mirrors retract only 25% of the time when the car is parked. Thus, the service people are very ill trained and un-knowledgeable about the car and it's so called features. Never would have bought as I have a new rattletrap."

Executive Administrative Assistant (Former Employee) says

"Terrible environment to work in. Unprofessional. Poor language used. Unorganized. Controller thinks she's the owner. Unfriendly environment..........NoneUnprofessional"

Jack of All Trades (Current Employee) says

"Place is a good place to work but can’t live with the low pay can’t eat or feed family with low pay people been there years an still don’t get raises employees have to ask for itFree food some daysLow pay does extra work an still low pay"

BDC Representative (Former Employee) says

"Some of the employees are nice. Buts not career worthy. It's a dead end job with not room to advance or get raises at. Don't bother working here ever.Cool peopleNo growth"

Sales (Current Employee) says

"This company is not interested in compensating their employees for their hard work. They don't give raises or breaks. They have a high turn over because they are unorganized and don't have any policies in place. The owner and comptroller are never in agreement and unapproachable when they show up, therefore makes working there unbearable.Great Sales MangerHorrible owner and office staff"

Sales and Leasing Consultant (Former Employee) says

"The owner has not trust at all for the sales team and constantly micro-manages. He has no idea how the industry works and has never actually worked a day in his life. All he does is sit in his office and monitor every call, text, and email you make and if he isn't satisfied (which he never is) he makes some new rules to make the job harder. The managers work very hard to make the job as palpable as possible but the owner is always harping on them as well. DO NOT WORK HERE UNLESS YOU LIKE BEING CONSTANTLY TOLD YOU ARE TRASH REGARDLESS OF HOW ANY CARS YOU SELL!!!!!!"

Other Work Experience (Former Employee) says

"Owner is a loser with little knowledge of car industry. You are basically set up to fail starting day 1. This dealership has a horrible reputation with a high turn over rate.Majority of my co-workers were great."

Sales and Leasing Consultant (Former Employee) says

"Throughout the training, I was told about how great this location is and how much money I'll make and that was a lie. The dealership is slow and does not put any effort to grow. No marketing and makes the sales team act as the marketing team. Management is back and forth and can't make up their mind. Was told how easy it was to sell at least 15 cars and most on the team can't hit 10. The management team makes you feel bad for taking your scheduled day off. Burns their sales team out and wonders why everyone keeps leaving. Great way to get your foot in the door due to turnover but I would only learn the skills needed and move on to a location more respected and used in the community.Free lunch once a week and nice coworkers"

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