Bitfinex Sucks Customer Reviews and Feedback
Bitfinex is a cryptocurrency exchange owned and operated by iFinex Inc., which is headquartered in Hong Kong and registered in the British Virgin Islands. Their customers' money has been stolen or lost in several incidents, and they have been unable to secure normal banking relationships.In 2015 the exchange's customers were hacked, losing about $400,000, and in 2016 about $73 million more was stolen from its customers' accounts.
Kav says"They suddenly delist cryptos and don't even give people a chance to trade them to something they can take out of their Bitfinex wallet. Customer service is not very helpful either. I'd say stay away, there's already enough risk associated with Cryptocurrecy, you wouldn't want added risk because of Bitfinex. The user interface is also far inferior to their counterparts such as Coinbase and Ndax."
Christian Grimaccia says"In the middle of November I deposited several tokens and alt coins in the Bitfinex exchange. Without even sending me an email ( they only published an information within their exchange ) they delisted several coins giving only 15 days to be able to withdraw them ( as if each person had to check daily what they decide to do, absurd !). Moral of the story, without having been informed, I found myself without my tokens in my wallet, in my opinion a real theft. I intend to take legal action against Bitfinex and I recommend you not to use an exchange that does not safeguard the assets of its customers. Christian Grimaccia - Lawyer"
Connor says"I would stay far away from Bitfinex, I've traded on the website for years and I've been stopped out multiple times by scam wicks. Most specifically today, They shot XRP prices up 17% for a split second to stop out / liquidate traders, meanwhile not a single other exchange had any sort of increase in price. 17%!!!!! Absolute market manipulation to screw over their traders. I have moved all of my money from the exchange and refuse to ever trade there again. You have been warned."
Farchanda Sjaraara says"I'm not able to login into my mobile device and into my laptop as well as my father who isn't able to login. He receives an error that the ip adress isn't right, well he got a new laptop... and I forgot my password, but I never received any link.. And I can't login into my mobile because there is an API, but for the API, I need to login, but I can't because I forgot my password.. Because of tooo much security, we are totally locked out of our OWN account. EDIT: My father received an immediate reply from Bitfinex to solve his issue. However, I still haven't received any e-mail regarding my password reset....."
Priscilla says"They don't allow you to withdraw profit , it's terrible and I expected better from them. I got help from holtzjacqueline At aol.com tho ."
Technox says"A very advanced platform - Not without its flaws Bitfinex is a highly customizable platform - "Easy to use but hard to master" as some say. It also offers one of the most liquid markets, a long list of security measures and a great support team backing it up. It isn't without its flaws, the verification takes ages and the IOS API is far from stable - and that's what makes me review it with only 3 starts. It is, though, without any shadow of a doubt a good exchange to trade in."
Fredy Khnite says"I didn’t think and did a bad deed, I lost all my savings. I was very depressed, but Refund LTD com helped me and now I am happy"