Benetton Sucks Customer Reviews and Feedback

From Everything.Sucks

Benetton Group S.r.l. is a global fashion brand based in Ponzano Veneto, Italy founded in 1965. Benetton Group has a network of about 5,000 stores worldwide. It is a wholly owned subsidiary of the Benetton family's holding company called Edizione.

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Former Employee - Sales Associate says

"Bad management and training"

Former Employee - Sales Assistant says

"Very cranky and rude management, did not feel supported at all"

Current Employee - Store Manager says

"Lots of pressure given company!"

Sales says

"Local and italian oriented mindset"

says

"Manager with poor communication skills, rude and badly trained; The staff need to buy the clothes to work; The staff can just take holidays in the period the company says and it is limited to 1 week each time and must start on Monday; Really bad weekly route planner, just available a day or two before, and in many cases the same team that closes the shop at 10pm in the sales period, opens the next day at 9am; Lower number of staff, impossible to do a appropriate customer service; Very stressful to ask for a specific day off, need to deal with a very inflexible manager; In resume, no balance life/work."

says

"bad management, bad payment, extra hours not paid, bad organization"

says

"The management team isn't professional at all! They are racists. They just spend time handling out warning form for no reason, and change staff all the time. The period I was working there 4 people were fired in 1 week time for no reason."

Current Employee - Sales Associate says

"Wicked and racist Managers who always look for the slightest reason to give discussion forms and disciplinary to employees under them.there is high rate of employees leaving this company infact it is the highest i have seen for any company and this is because the attitude of managers in this branch is negative and unsupportive.there is always new staff almost every week and old ones don't last long. Overpriced and cheap materials"

says

"Managers and coworkers didn't welcome new people too well and was passive aggressive and put all the dirty work on the new workers"

Former Employee - Anonymous Employee says

"Work environment and racist managers"

ΥΠΑΛΛΗΛΟΣ ΠΩΛΗΣΕΩΝ (Former Employee) says

"Benetton εμπορικες επιχειρησεις μελελουδη. Εργαστηκα στο καταστημα περιστεριου,στον πεζοδρομο.Ενω ειχα τελεια συνεργασια με τις υπολοιπες συναδελφους η αδιαφορια του λογιστηριου και γενικα των κεντρικων γραφειων ηταν απαραδεκτη μονο ενας ηταν συνεργασιμος να μας βοηθησει στο οτιδηποτε.Ο εργοδοτης ειχε απαισιο τροπο συμπεριφορας προς σε εμας και πολλες φορες μας εθιγε και μας μιλουσε με ασχημο τροπο.Εχουν γινει πολλα εκει μεσα αλλα αυτο που ηταν το χειροτερο ηταν οι αδηλωτες ωρες η οποιες δεν πληρωνοντουσαν και ο εξαναγκασμος να πληρωσουμε ακομα και την στολη του καταστηματος(μια μπλουζα μονο παρεπιπτωντος) λεγοντας μας ''σιγα τι ειναι τα 8 ευρω που θα δωσετε?''.Και επισης πολλες φορες μας ειχε απληρωτεσ.Εγω εφυγα μετα απο τσακωμο που ειχα με τον ιδιο οπου συνεχεια μου τονιζε το ποιος ειναι και να κανω τουμπεκι.Μακρια απο τις εμπορικες επιχειρησεις μελελουδη γενικα(εχει και αλλα μαγαζια σαν francise)"

Πωλήτρια (Former Employee) says

"Ανταγωνιστικές όλες. Η υπεύθυνη δεν άξιζε ήθελε ρουφιάνους και έδιωξε τους καλούς και κράτησε αυτούς που τη γλείφουν."

Sales Assistant (Former Employee) says

"Scarsa professionalità e team di lavoro inesistente; colleghi incompetenti, presuntuosi e oserei dire anche maleducati. Non era ben accetto neanche il Buongiorno. Esperienza poco gratificante e priva di ogni stimolo."

Πωλητρια (Former Employee) says

"Απαράδεκτος εργοδότης και ένας από τους μεγαλύτερους έλληνες εργοδότες εκμεταλλευτές. Από μισθό μηδέν. Ο πιο βασικός μισθός ,πεθαινεις . Σου δίνουν ένα μόνιμο πρόγραμμα και είσαι μονίμως βράδυ και αν ζητήσεις σε μια μέρα αλλαγή σε απειλούν με απόλυση. Μόνο χαλαροί στις πωλήσεις είναι.Χαλαροί στις πωλησειςΠάρα πολλά."

Vendeuse en prêt-à-porter (Former Employee) says

"aucune considération pour l'employé, salaire faible.produits de qualitésmauvaise gestion des salariés"

Stock boy (Former Employee) says

"Too much work, bad management, they were rude. Not enough pay. Only good for the stocking experience. But ovreall I didnt really like working there at all.Discount on their clothesBad management"

Conseillère en prêt à porter femmes et enfants (Former Employee) says

"non recommandé, pas de gérance, gérante désagréable quand elle est la une fois par semaine"

Dependienta/Cajera (Former Employee) says

"En ese momente en el que trabaje en benetton al principio fue muy divertido ,me gustaba mucho los cambios de temporada y habia un buen ambiemte de trabajo. Posteriormente la empresa crecio y cambio todo, fue muy estresante y el equipo directivo poco formado....Horarios mañana o tardeSin descanco ."

commessa addetta alle vendite (Former Employee) says

"Tutto nella norma senza nulla di particolarmente rilevante in quanto periodo lavorativo molto breve a chiamataOrario flessibileNessuno"

Hôtesse de Vente (Former Employee) says

"Gestion d'une clientèle étrangère, travail de l'anglais vente en magasin gestion des stocks, encaissement clientèle Tenue et gestion des stocks."

magazziniere (Former Employee) says

"carico - scarico niente di complicato facevi quel lavoro e nessuno ti diceva niente"

Venditore (Current Employee) says

"Gestita da persone legate solo al dio denaro...che non tengono conto delle necessità dei loro dipendenti."

Vendedor (Former Employee) says

"No te deja llevar una buena vida fuera del trabajo, te piden estar ahí más de las horas de las que te dice el contrato, casi siempre te piden entrar más temprano y salir más tarde sin que se te pague trasporte cuando sales después de tu horario y cuando ya no hay transporte.Vales de DespensaExceso de trabajo"

Πρώην Υπάλληλος (Former Employee) says

"Κρητική για κατάστημα μεγάλου Έλληνα εργοδότη. Πολύ συχνά σπαστά ωράρια με αποτέλεσμα να φεύγεις το νωρίτερο 21:15 γιατί δεν υπάρχει προειδοποίηση για τους πελάτες. Το πρόγραμμα βγαίνει κάθε εβδομάδα χωρίς δυνατότητα αλλαγής του ρεπό. Απειλές με απόλυση όταν υπάρχει χαμηλό ταμείο, που λειτουργεί με πωλητή/κωδικό.Και τηλεφωνήματα της τελευταίας στιγμής από τα γραφεία για δουλείες, με αποτέλεσμα να φεύγεις ώρες αργότερα.Πολλές πιθανότητες πρόσληψης επειδή υπάρχουν συχνές παραιτήσεις"

lojista (Former Employee) says

"Péssima experiência, empresa que nao valoriza os funcionários, subsídio de alimentação uma vergonha (dá para ir comprar um pão com fiambre e um sumo de marca branca, 1.90€) ambiente péssimo desde a gerencia a funcionarios, prémios nem sempre sao pagos. Honestamente ? Nem para o primeiro emprego aconselho porque não dao a formação necessária. É um entra e sai de funcionários. Exploração ! A unica vantagem sao as horas extras, fazendo muitas ao final do mês ganha-se um bom ordenado.Horas extras (quando sao pagas)Salário"

responsable site web (Former Employee) says

"Aucune opportunité de développement , patron très désagréable , collaborateurs très hypocrites . Aspect difficile , les locaux l'hiver a 12° et l'été a plus de 40°, Travailler dans un placard toute la journée sans aération et fenêtre . Sinon, le shooting photo intéressants , maintenance du site internet et relations clients au top!!!aucunune catastrophe humainement !!"

Store Manager (Former Employee) says

"La gestione degli store e dell'organico al suo interno è trascurabile Non c'è ne la corretta formazione dei dipendenti ne la giusta struttura dei responsabili inseriti nei punti vendita Mancanza di comunicazione tra dipartimenti per rifornimento prodotto"

Brand Manager (Former Employee) says

"Chefen var väldigt pengagirrig, hade absolut ingen ledarskap och visade ingen tacksamhet samt lovade tyvärr tömma löftenVissa var bra kollegorAll pendlade till och från arbetet"

Gerente de Sucursal (Former Employee) says

"El supervisor era un prepotente,que por su jerarquía te ve como inferior,las formas en decir las cosas te crean muchas inseguridades ya que no sabe tratar a su equipo de trabajo.obviamente tiene a sus favoritos y no sabe lo que es de motivaciónPrestacionesLa empresa es buena lastima del personal corporativa que labora"

Addetta alle vendite, cassiera (Former Employee) says

"Non esiste contratto, non esistono giorni liberi, sistema di schiavismoI colleghiTutto il resto"

customer says

"Really poor. Never using again. No returns label included in package. Unable to arrange a return with their carrier without one. Rang up put through told was probably left out because of Brexit. They told me because of my countries situation I would need a 3 page document I would need to print out and attach to package. But there is no returns number on it so I am unable to book the collection as the carrier cannot book the collection in without. Rang for second time said they would send a label. Feel I was being fobbed off. No one has! Wish me luck third time lucky ringing tomorrow. Terrible customer service."

Dalma Kovacs says

"Scandalous. Bought a trouser, should be my size but still somehow 2 size smaller. Nevermind. Wanted to return but benetton and dpd website says it's in transit, even if I've received the parcel a few days before this. Sent an email asking them to help me create return. That was in the beginning of December 2020. Then sent another email a few days later, still no reply to any. How can this company still exist with "customer service" like this? Never ever again."

jo says

"late delivery? no delivery? don´t rely on it. notices that the direction is incorrect, but its correct. useless customer service. no solution."

Adriana Menegakis says

"The worst company ever...they just steal your money!!i ordered 3 idems and they only send 2 after one month and never refound."

Rikke Sandberg says

"Awful and incompetent customer service. Benneton delievered a tshirt labeled 3XL but showed to be way smaller (I ordered 5 tshirts for my son same size and the other 4 was perfect). Since I trusted the size tag when unwrapping I cut them off (they scratch) and didn’t realize the mistake before my son tried to wear it. I returned the tshirt, wishing for one in the right size instead,- but only received accusations about washing the tshirt (I didn’t and it is easy to recognize washed cotton from unwashed cotton I would say) and customer service didn’t even bother to look into the order, apparently the costomers saying is worthless. Don’t buy from this website. Or this brand. Plenty of great childrens wear out there and I see here that I am not the first to say that Benneton should be ashamed of their customer service!"

Tasmia Hossain says

"Horrible!! I bought a coat online and it didn’t fit well so I wanted to return it. But when I filled the return form it’s saying ‘It is not possible to request a return for this order’. I am shocked as when I was buying online there was no disclaimer about it at all."

Mr. martin sandys says

"The item I received was not the size I ordered. Not even close. Lots of friendly graphics enclosed telling me how easy returns are. When I went on-line a few days after receiving the item it said returns had to be applied for within 24 hours of delivery and therefore a return wouldn't be accepted. Why didn't it say this in the delivery info?? Must be deliberate. I feel like squeezing my under-carriage into them (28in waist shorts, I take a 34in) and parading around my local Benetton store to see what reaction I get. It wont be a pretty sight!!"

Ngoc Nguyen says

"This issue is unsolved since Dec 2019. Yes, 5 months ago, I bought 3 items. Then, return all those 3 items in the next day. 2 weeks later, they refunded me 2 of them. They didn't refund me the third item. I kept emails/calls them a hundred times since last Dec. They still no refund for the third one. So I have to contact my bank and ask for help. My bank can't help with anything, I contacted my bank many time, but they said it's unsolved since they can't contact with the seller or whatever reason. Such a hopeless in both ways. To be honest. I have to accept that I lost the money for purchasing Benetton online. I think this is a scam. I don't understand how can they maintain their business globally. This will be the last time I purchased item at Benetton. I don't think I will walk into any store of them. I can't support a business that untrustworthy no matter how good their products are."

Anon says

"Utterly appalled that such a global brand could have such a disgraceful returns process and customer service. I received two of the same dress in different sizes, they didn't look like they did online, so I returned them in perfect, unworn condition, with tags attached the very next day. I got an email from Benetton two days later to say they received it at the warehouse and would be processing the return. And then nothing. Absolute silence for over a MONTH despite me chasing multiple times by email and on the phone with no response whatsoever and no sign of my money. Then after almost 5 weeks since they received it back, I get an email saying only one of the items is being refunded and the other 'has not been accepted.' No reason or explanation given. The implication is that the item was returned in an unsaleable condition, which is COMPLETELY untrue and it makes no sense why one would be accepted and not the other when they were returned at the same time and are the exact same item. I can only think that in the month of silence, they lost my returns, misplaced them or completely forgot about them. And now they have refused to process a refund either to cover their tracks for the delay, to cover up any dirt/damage that has been created by THEM during the item's month in the warehouse, to punish me for repeatedly chasing my money, or to outright steal my money. HOW CAN THEY GET AWAY WITH THIS?? I thought it was bad enough that online purchases from Benetton couldn't be returned in stores - now I see why - because the stores would give you a refund and be able to inspect the quality in front of you. They wouldn't be able to scam customers out of money. I have asked for an explanation, evidence, and a reinspection/investigation but am back to stone cold silence from them and am losing hope I will ever get my money back. It's a lot of money, but even more than that, it's the principle that they could do this, and judging by others' experiences, not just to me but repeatedly. I have no interest in receiving the dress back, but doesn't it follow that if they are unable to 'accept' the return, they should send it back to me?? Currently I am without my money OR the dress. I will NEVER buy from them again, online or otherwise. Buyer be very much aware."

Tina Ganasou says

"Unfortunately i have a very bad experience with an online order. I returned 1 item and asking my money back and I wait now 1 month for my money and I have not received them !!! DO NOT ORDER NEVER ONLINE CAUSE YOU WILL NEVER GET YOUR MONEY BACK!!!!"

Helena Stigsson says

"Over three weeks ago I ordered a cardigan in the Benetton webshop. My first choise was to pay with creditcard but the screen froze after I put in all my payment details, not only once but twice. The third time I choose "wire transfer" as payment method. I received an email with payment instructions and I paid the order according to these instructions. Since I didn't get any receipt to the payment and since I wanted to make sure no money was deducted from my creditcard when the screen froze I contacted the Customer care. The first response was that my order was never registred. I had to send proof of my payment twice before they agreed to look into what had happened. It has now been almost four weeks and I haven't received any answers or explanation. Nor have I received the garnment I ordered or a refund of my money. I have been a lojal customer to Benetton for many years and the staff I meet in swedish stores have always been very helpful and I hope that they don't get the same treatment from headoffice as I get as a wepshop customer."

Giuseppe says

"I received a jumper as Christmas present from my husband. Poor quality, I wear the jumper for five hours. My husband contacted customer service, emailed photos of the item, and still the situation has not been resolved. I cannot believe the way are treating customers, trust me I will never buy anything from Benetton. Disgusting the company should be ashamed."

Bella says

"They don't refund at least in Poland. Be aware. "Customer oriented" , - No they didn't hear. So I bought some stuff for kids, but it didn't fit them. And now I can do nothing. Only to throw it to the garbage. Now I understand why your shops are empty. By the way, the quality is terrible, I tried cotton t shirt and I felt like it was made of glass. T-shirt is very scratchy."

Nene says

"Worse jacket than your Benetton I've never had in my life. Only when I got home I saw that it was a feather lining. I was attracted to the price which was 50% off and I have to say a really nice jacket. But disaster is feathers, everything goes out and it stings me. If you sweat the jacket starts to stink horribly. When washed, the feathers clench into lumps and barely dry. Unfortunately, I will never shop with you again. Next time I will get a synthetic jacket."

Lisanne says

"Benetton seems to think that a garment with twisting fabric is not a faulty product. Slow to respond to questions/complaints, and unwilling to offer a decent solution. Learn from my mistake and don't shop here. Update: They have since responded to a rather strongly worded (but still civil) email by asking me to send the product back to be evaluated. Keeping my fingers crossed. Update: In response to the abovementioned email, Benetton asked me to return the product for review, after which I received the desired refund."

Danielle says

"Terrible customer customer service! I placed an order to collect from store that took 10 days to arrive. I received no communication from Benetton. I'm now trying to chase my refund but I'm not getting a response to my mails. I would never purchase anything from this company again!"

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