Aviva Sucks Customer Reviews and Feedback

From Everything.Sucks

Aviva plc is a British multinational insurance company headquartered in London, England. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.

Vince shared his bad experience in this review: "I have been an Aviva customer for years - made a claim on my fleet policy for a car accident which meant the car was written off and guess what? they won't payout enough to buy a like for like replacement when you can't find any car at the value they place on it - sticky fingers when it comes to paying out and it's only then you know what you paid for"


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Former Employee - Credit Analyst says

"The overall talent was way below average"

Current Employee - Anonymous Employee says

"Everything is rubish. There you go"

Current Employee - Quantitative Analyst says

"No ambition in teams in general"

Former Employee - Customer Advisor says

"Floor-wide misery. Those who were best at the job were either actively seeking other work or considering leaving without another offer. I saw multiple people - very nearly including myself - take sick leave to deal with the mental health strain of working in such an unsympathetically miserable environment. You are paid minimum wage as a salary, expected to work unpaid overtime, pushed beyond capacity and treated with resentment and barely-concealed anger from management for any inability to deal with the number of phone calls coming in. It doesn't matter that you're working constantly - their lack of capacity is made into your problem. For such legal-minimum pay, you are told - actually told - that the company "gives you a lot" (e.g. a free banana once every four weeks) and that you should "give back" (i.e. unpaid overtime). I was once questioned for using the toilet too often and had to explain the frequency of my bowel movements to my line manager. I was repeatedly invited to conversations where my level of education was used against me, the suggestion being that I should quit if I have aspirations beyond working there forever. Bizarre, considering - as I must repeat - the bare legal-minimum pay. Of the five people I trained with, myself and one other left at the earliest outside offer, another left after extensive mental health leave (brought on by the work), another was deemed incapable of working in that department and so - rather than being pressured to quit, as I was - was shuffled into another department where they could do less damage. Only one remains. That took less than six months. During that time, a few others also left. The good people in that office deserve better work, and the management deserve to struggle with a depleted workforce during a hiring freeze. One star."

Former Employee - Claims Adjuster says

"Management is terrible, promotions reserved for the manager’s “favourites”. Terrible work life balance."

Former Employee - Shared Services says

"No transparency, indecisive from management leads to unfavourable outcome. The bottom staffs just need to agree to the unrealistic time lines given. Hard time managing your bosses’ KPI"

Former Employee - Policy Services says

"Discrimination on certain races/religion/sexual orientation Wide salary range No work life balance Unnecessary long meeting Sexual harressment from male HOD/SMT No promotion since joined the company as told by manager that HOD mention ops is an expenses team not sales generating team."

Current Employee - Anonymous Employee says

"I received a disrespectful reply when I was not selected for the position I applied for. Firstly, they referred to me as "Dear University" in that email, proving that it is a copy paste message and the person who sent it did not cared at all. Finally, I sent a response to that email, asking for any feedback on my application and asking why I was cut out of the selection problem, only to get an automatic response saying that the email was not monitored."

Current Employee - Technical Support Engineer says

"salary is incredibly low for most of the employees"

Former Employee - Insurance Sales Representative says

"No support, micromanagement, unrealistic targets"

Sales Advisor (Former Employee) says

"Aviva started off good, however if you haven’t been there for very long you will be treated differently not great. The people are not friendly. Very strict. Not a great environment to work in. Same as Teleperformance a lot of bullying in the work place.PayNot Friendly"

PA (Former Employee) says

"I would never advise any one to work there, I worked in wholesale and it was a vile environment. Staff went to external meetings and came back stinking of alcohol and my whole day was spent processing alcohol expenses, shame on you Aviva!"

Customer Service Advisor (Former Employee) says

"Management are poor and ill-informed! I was bullied out of the company because of my absence due to mental health, my manager was ignorant and sneaky! I would not recommend working for them! Training has nothing to do with the actual job! They pride themselves on being diverse but they are the opposite! Manager was very unprofessional and took a disliking to me, he then did everything he could to get me out.Terrible management and policies"

Claims Handler (Former Employee) says

"I would never recommend anyone to work at Aviva, managers are barely what you could call a manager. No professionalism whatsover. Worst place I have ever worked.NoneEverything you could think of"

Customer Service Advisor (Former Employee) says

"Do not recommend. I feel that at Aviva if you are not a manager, you do not have any rights. You will not be listen to, you will not be respected. At Aviva same rule does not apply to everyone. At Aviva it’s not what you know but who you know. If you are in a right click you’ll ok."

Personal Incident Manager (Former Employee) says

"An absolutely horrific workplace, tantamount to a sweatshop. Incredibly stressful, decision making on claims spanning a range of specialisms. You are advised to work in an autonomous fashion and be pragmatic. However, your decision will be arbitrarily put to the sword, in a serpentious, behind your back manner, in a kangaroo court fashion. You will be expected to take levels of abuse and repudiate high value buildings claims over a single phone call; then immediately take another call without a single care for the operatives well being. It is a very cliquish set up, with people ever ready to step on each other, to get ahead. The remuneration is appalling. Counterparts in the same role in Canada earn three times the salary. I would advise to avoid like the plague, unless you enjoy self torture."

Underwriter (Former Employee) says

"Culture of bullying - do not work in Aviva Cork. Huge workload, need to refer everything and terrible salary. Really do not under any circumstances work for Aviva Cork"

Customer Service Representative (Former Employee) says

"Despite aviva claiming it values its employees it does not also if you intend to climb the career ladder be prepared to have to walk over other people's aspirations. On the whole an unpleasant work culture and poorly paid for what aviva expect of you."

Engineering Specialist - Loss Control (Former Employee) says

"Equipment Breakdown has long been a real joke at this company. Inexperienced managers. One in particular that spent hours on the internet googling how things worked. How did she ever get the job.And beware the underwriters.... none of them have any real world experience with boilers or machinery... they are just data entry clerks. And the inspectors are discouraged from doing their jobs by a manager that encourages wearing blinders on the jobcomapny carmanagement"

Doradca Klienta (Former Employee) says

"Szukają naiwnych, potrzebna własna działalność której kosztów nie pokrywają małe prowizje. Umowa tak skonstruowana że w przypadku kiedy klienci nie płacą składek agent musi oddać to co zarobił"

Call Centre Agent (Former Employee) says

"Minimal training, and a system where every single thing you do is scrutinized. Ten minutes a day to go to the bathrooms which are a football pitch distance from your desk, constant pedantically marked call reviews where any deviations from the script are gleefully leap upon so they can sit you on the naughty step and put another black mark in your file (which they use to threaten you with if they want to get rid of you)... If you're on a call when it's home time, you have to stay with never any thanks or extra pay - ten percent of the time you go in only to find there are too many people in and get sent home. Office is difficult to get to and in the middle of nowhere. Never ever work here.You are allowed home occasionallyEverything about this job is terrible"

Professional (Former Employee) says

"Terrible management- dishonest with staff, do not care about people. Only major suck-ups at head office get anywhere, often without being properly qualified for their roles. High staff turnover - from top to bottom - should tell you something.FewPretty much the entire experience"

Analyst (Former Employee) says

"Sexist, racist and unethical is the treatment an employee at this company can expect. Everything is about the bottom line and the customer or employee is not a concern."

anonymous (Former Employee) says

"Incredibly siloed, and everyone looking out for them selves. No collaboration, no prioritization, no planning, no vision. Certainly no communication to staff about what is going on, what the problems are, or how we can maybe help? Nope, not interested in what the little people think. Only leader I've had that did this was tossed soon after an old school "boss" took over.subsidized lunch and shuttle bus (only head office)everything"

Customer Service (Former Employee) says

"Worked there for several years no progression only if your face fits. They also treat men with children abysmally but fall over to help women work part time.Can’t think of anyToo many to list"

Claims Manager (Former Employee) says

"I worked for Aviva for many years at numerous locations doing numerous roles. I was very happy but got made redundant. I would never have left but for this."

Analyst (Former Employee) says

"My manager was not at all supportive. Plus they were biased towards old employees. Not a great place to work with. Work life balance is not respected at all."

Recruiter Manager (Former Employee) says

"If you want to be a free slave then please join Aviva. No culture and no manners. No salary at time and this is one of the company i worked with and i can assure this is the worst company to work with."

Customer Service Representative- Diligenta (Current Employee) says

"Typical day-Not very good. What you have learned-No personal development Management- only believes in cost cutting Workplace culture- only work Most enjoyable part- people , team matesfree parking, flexibilitytoo much pressure"

QA Analyst (Current Employee) says

"as a female in IT we are underappreciated and abused, our manager with a bad haircut is constantly condescending and threatening us. this is two thousand and seventeen, sadly our people function supports this attitude and senior managers behavior as they all take orders from the transformation VP. this is not north korea. new IT management replaced our staff with a vendor partner that pays their employees a higher salary than aviva staff. cio has taken ownership of the majority of the critical functions causing chaos and complexitycomplimentary shuttle bus serviceCIO running the organization"


"MY year end for my AVIVA HEALTHCARE is July 1st 2020 , i have made 4 very long phone calls (mostly on hold) used useless "chat" - I need my certificate for my new provider else i cannot get continued cover , I need to prove that I have no ongoing issues and no exclusions ,( as none of my employees do) as its a group company policy scheme. Each person i get through to (eventually - its covid they say - oh really i say !) gives me a different story = no we cant email = no even as the administrator to this policy we cannot send you the certificates ! one whole month ive been waiting , if it dosnt arrive tomorrow by post (it has to be post they say ) i will self combust !!!!!!!!!!!!!!! Tonight on my online portal with Aviva health - in black and white it says call us between 8am and 8pm , THEY HAVE NOT EVEN UPDATED THERE WEBSITE , in 3 months - with new opening times . Something is seriously wrong here , Avoid this company - i will in future"

Mr Dean Colcombe says

"Had a driver collide with me at a roundabout. Which he confirmed. As no dashcam footage or eye witness, Aviva agreed to go knock for knock and l lost 7 years no claim bonus, and had to admit being in an accident that was my fault. I am in the process of cancelling my car and life insurance with this despicable company."

Clive Morris says

"Avoid They are cowboys Back street operation Take your money and fail in duty of care They say contact and then say don't care Greedy scum"

John Carvey says

"We are taking Aviva to the FCA for taking advantage of a vulnerable old lady and using mis-leading sales tactics. We contend that Aviva used a derivative to ramp up profits from an already very lucrative equity release product. Aviva deny this so we will let the regulators decide> Our approach to Aviva was met with condescension. It remains to be seen if the FCA picks this up but we will post updates as we get them"

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