From Everything.Sucks

Audi is a German automobile manufacturer that designs, engineers, produces, markets and distributes luxury vehicles. Audi is a member of the Volkswagen Group and has its roots at Ingolstadt, Bavaria, Germany. Audi-branded vehicles are produced in nine production facilities worldwide.

The origins of the company are complex, going back to the early 20th century and the initial enterprises (Horch and the Audiwerke) founded by engineer August Horch; and two other manufacturers (DKW and Wanderer), leading to the foundation of Auto Union in 1932. The modern era of Audi essentially began in the 1960s when Auto Union was acquired by Volkswagen from Daimler-Benz. After relaunching the Audi brand with the 1965 introduction of the Audi F103 series, Volkswagen merged Auto Union with NSU Motorenwerke in 1969, thus creating the present day form of the company.

The company name is based on the Latin translation of the surname of the founder, August Horch. "Horch", meaning "listen" in German, becomes "audi" in Latin. The four rings of the Audi logo each represent one of four car companies that banded together to create Audi's predecessor company, Auto Union. Audi's slogan is Vorsprung durch Technik, meaning "Being Ahead through Technology". However, Audi USA had used the slogan "Truth in Engineering" from 2007 to 2016, and have not used the slogan since 2016. Audi, along with fellow German marques BMW and Mercedes-Benz, is among the best-selling luxury automobile brands in the world.

Now here comes the list! Here are some customer complaints that emphasize how much Audi sucks!

• MECHANICAL ISSUES: The most important is the steering and suspension issue, which seems to have gotten progressively worse over time. This was first reported at around the 4,000 mile mark and after several visits, and claimed repairs, the problem is still existing. Every time I turn the steering wheel there are VERY loud clicking sounds coming from the front of the car. Also, squeaking sounds as the car passes over bumps can be heard very loudly and distinctly, even at driving speeds. This issues were brought to the attention of 2 dealerships and they could not figure it out. I was told to try and stick with my original dealership, where I bought the car from, for better service.

A huge concern was that of an A-pillar/linkage being broken for a long time and Audi having not repaired it. This significantly affects the handling and safety of the vehicle. There are obviously more issues which I cannot pinpoint for sure, how can I if Audi cant do it themselves? The suspension still makes awful noises and it is an embarrassment to drive the car in public. The car also does not handle or perform as it originally did. I have been making oil changes even earlier than recommended. During my last visit to the dealer, I asked them for another oil change, however I do not think they even did it. The oil level had dropped a bit, and to my understanding the 4.2 V8 is expected to burn a bit of oil I got the car back, the service light was still on and the oil level was still the same.

I paid over $60,000 for a car and feel embarrassed to drive it around, that doesn't make much sense. Not only that, it isn't even performing half as well as it should be. The S4 is marketing as a sports car with excellent ride, handling and power/performance.

After several visits to the dealer, an Audi Engineer was sent down from corporate to inspect the vehicle. It seems as if the local staff at the dealership was not competent enough to notice a broken piece of suspension, when if viewed by a layman, is clearly visible. They did repair the linkage, however the other issues were not addressed. The suspension now is noisier than ever and I'm tired of taking time off from work to make dealer visits and listen to stories about how they promise they will fix it this time. This has occurred more than 3 times and reported, and all under the 18,000 mile mark, so where's the lemon law? Audi doesn't care.

At some point, I had spoken to someone from the service department at Legend Audi, and they told me this (the suspension problem) is common in S4s due to the aluminum construction which makes it susceptible to damage. Wow - imagine if Audi engineers started to design planes! In addition to this, I was told they repaired my sunroof only to drive off the lot and have a piece of the sunroof guide fall right on my head.

I am now also having problems with the fuel pump. The pump is making really loud noise and is audible from afar.


Another major issue is that of the Xenon lighting system. The lights work in such a way that they turn in the direction the steering wheel turns. The system freezes up sometimes and the lights get stuck pointed in a certain direction, not illuminating the road in front of me. They also turn off and flicker randomly, which is dangerous when on dark roads. This has occurred more than 3 times and reported, and all under the 18,000 mile mark, so where's the lemon law? Audi doesn't care. The engineer from corporate said this is related to the suspension issue, because some loose parts were banging up against some components of the lighting system. The engineers name is Ray Drainville.

There were 3 defective speakers in the sound system, and although I have reported it several times, they have yet to replace my subwoofer. It distorts, even at low volume and low bass levels.

The HVAC system makes random noises and it is very annoying. It sounds as if the internal components that direct the air to the vents keep opening and closing on their own. This will occur for about 2 minutes and stop.

Mr. Drainville said the xenon light issue is related to the suspension issue, because some loose parts were banging up against some components of the lighting system.


When I purchased the car, I was also offered the option of purchasing wheel + tire protection insurance, the dealer assuring me that I would need it at some point. I was told that I would be covered for ANY type of damage to wheels or tires for AS MANY TIMES AS NEEDED. Sure enough, not too long ago, I ran over a pothole and bent my rim and damaged my tire as well. This would be my 2nd tire claim with this insurance company and my first claim for a bent rim. They have a certain procedure you have to follow to go through the claims process, so being that this was my 3rd time, I knew the drill. One part of the process is that the dealership has to contact them. I informed the dealership of this and they never contacted them. The insurance company denied my claim because the procedure was not followed on the dealers part. I called up the dealer, emailed them, tried faxing. I always got voicemail. When faxing, their fax was busy 24 hours a day. I actually had to drive out there to let them know of this. So after I told them the story, they denied responsibility, instead, they told me I have been calling the wrong number and the wrong insurance company!! I now tried the other insurance company and they gave me the money for the tire. This was after an over 2 month long battle, and after a month of them sitting on their ass, I had to chase after them, calling them 3 times a day, sending them 5 emails a day etc. Now as far as the other recent issue, with the tire/rim damage, this other insurance company tells me that they are not responsible, and I have to work with my regular auto-insurance company and they will cover anything that my auto-insurance company wont cover. So what gives now? I was lied to again.

Here's an interesting one. After picking up the car from one of my many service visits, I started to hear a new noise. It sounded as if something new was loose under the hood. I reported this and they basically ignored me. I was driving the car with someone, and as I was driving, a shiny metal object fell out underneath the car and a friend who was following me said he saw some kind of tool bouncing around. The noise was so loud, and it did indeed sound as if something fell out of the engine bay and bounced around between undercarriage and the ground. Legend Audi must be pretty well trained when performing service if they are leaving tools in the car. Is there a hidden toolbox I do not know of in S4 engine bays?

A minor issue — I was promised 3 years of free Sirius radio and got only 1 year.

Here's another good one. When I was making service appointment #574834, the service rep asked me if I drive the car fast. I told him, its an S4, and he responded, you are not supposed to be driving fast, its not legal and its not good for the car.

One more thing I forgot. Mr. Drainville, the engineer from corporate, had promised me to keep the car for a few days to drive for himself and find out for himself all issues. This never happened.

Throughout this whole deal, I have contacted Audi of America, have had cases open, I have dealt with an engineer from corporate, I have had an attorney contact them and nothing. They do not see any of the above as an issue.

This whole time I have been making my payments, and driving an S4 which barely drives like a Yugo. At this point, heck, I might be insulting the Yugo.

Audi Reviews

John says "I would give zero stars for the service department of Danbury (CT) Audi if it was an option. I just spent $1,878 to repair breaks on my 7 year old Audi Q7. They replaced pads, rotors and sensors. A typical brake job. This is an absolute travesty and a complete RIPOFF. I spoke to a mechanic friend of mine who told me that they took me to the cleaners. Says the price at best should be half that cost. Please BEWARE of this place."
Paul Wetton says "Audiconnect stopped supporting DNLA, Audi coulnt cate less. 5year old car. Discussing c7 S6 avant"
EJP says "I purchased a new Audi Q7 from Audi Newton NJ My experience has been a total disaster and feel legal action is the only way I can get restitution. The vehicle is new but when another dealer performed some warranty work they discovered the vehicle had been repaired prior to my purchase. They informed me that the vehicle had an electrical short that had burned wires, wiring harness and hose insulation. Someone had repaired the damage but did not repair it to Audi standard and worse did not report it to Audi USA for record keeping. What happened to this vehicle? Who repaired it and why was it not done under Audi standard? Audi Newton said it was not their issue as they had received the vehicle from another dealer in a swap. The second Audi dealer was so concerned they contacted Audi USA and provided me with photos to show the repaired damage to the undercarriage and wire harness etc. Can you believe this ...a new car and the dealer says not my issue. This failure to disclose is nothing less than fraud. Would you purchase a new vehicle if you understood it to be damaged and not disclosed? I would never have purchased this SUV. It gets even better..... The dealers temporary license expires and Newton Audi did not forwarded me the permanent plates. They instead give me a letter to offer to police asking for a favor and not give me a ticket as they are working on getting me my plates. Unbelievable they want me to drive with expired tags and offer a letter to the police asking them not to give me a ticket. The car is sitting in my garage and plates did not arrive until 65 days past. They kept giving me excuses about wrong insurance or not having my phone number. I contacted them no fewer than 12 times looking for the plates. Didn’t have my number???? All this was reported to Audi USA. They apologized and said they would get me a new vehicle, license etc. The contact at Audi USA missed every deadline and did not return calls as promised. I had to rent a vehicle as he told me not to drive the car as they were concerned re: the history, the damage, unknown repair etc. Why not arrange for a loaner? Now I have a lawyer and will need to take legal action. I also have reported this dealer and Audi USA to the NJ Attorney Generals office of Consumer Affairs. Question is how can Audi USA continue to promote a dealer such as the one they have in Newton NJ? Stay away for Audi and Audi Newton NJ"
Tim Boucher says "I love my car A6 but i have to tell you that the customer support i have gotten from Audi USA and my dealer Audi Newton NJ is the worst i have ever seen. 15 months ago i purchased a car fro Audi Newton. I was owed a refund and 15 months later i still have not received the money. The rebate company sent check to Audi Newton however they cashed it and wont send my Money. They say its an internal glitch. I wont name names but i will say the entire staff from the general manager to sales manger to new business development manager are all in the game together. They promise and promise and then keep stalling for over a year. I contacted Audi USA over 9 months ago and they are useless they open case after case but in the long run say the dealer holds all the keys.. you would figure that a company like Audi would stand behind the customer 2 Audi in one year and i get no support. All i can say is dont buy on low price and don't expect Audi USA to help you if you have an issue. so if you are near Audi Newton RUN or DRIVE away as fast as you can. And if you speak to customer service at Audi don't believe a word they say. i have atleast 15 more cars to buy in my life and its sad Audi might not be one of them. all because of a few hundred dollars"

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