Aspect Sucks Customer Reviews and Feedback
Aspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America.
A current customer care engineer shared in a review: "Aspect has terrible management, doesn't care about employees, and way overworked for the pay that you receive. Managers are changed round robin every 2-3 years and will do anything to cut costs from the lower levels. Almost perform layoffs on a yearly basis."
Former Employee - Senior Software Support Engineer says"I worked at Aspect Software full-time for more than 3 years Cons: Management is pathetically incapable of doing their jobs. It was constant change all the freaking time. ABUNDANTLY obvious that this company was extremely mismanaged in every way."
Former Employee - Anonymous Employee says"I worked at Aspect Software full-time for more than 3 years Cons: Getting rid of ALL of the previous senior management on day 1 after Vector took over was a telling sign of the subsequent decisions to come by the new senior management. As a result a lot of the decisions made by the new management, specifically the new CEO, were made in a void. More often than not, if you did not agree with the CEO and bow to him, the exit door was shown to you very quickly. Massive egos at the top of the food chain usually lead to a house-of-cards situation."
Former Employee - Senior Manager says"I worked at Aspect Software full-time for more than 10 years Cons: This company has had so many hopeful years since the downfall that started in 2006 that quite frankly it would best to attempt to sell off the best bits and call it a day. Aspect has seen it best days and like some of those classic rock bands of the early seventies the memories are great but those that attempt to keep it going most have been a train wreck."
Former Employee - Program Manager says"I worked at Aspect Software full-time for more than 3 years Cons: Poor leadership and no growth potential."
Former Employee - Principal Software Engineer says"I worked at Aspect Software full-time for more than 8 years Cons: Laid off most of R&D"
Former Employee - Systems Administrator says"I worked at Aspect Software full-time for more than a year Cons: - Managers who dont know what they're doing, Good Call. - Multiple outages per day, Good Call. - No Best Practices, Good Call. - Multiple mass layoffs, Good Call. - Hemorrhaging money, Good Call. Most of the engineers are good but about 3 of them are way too cocky and clearly wouldn't make it in a real company."
Former Employee - Jack of All Trades says"I worked at Aspect Software full-time for more than 3 years Cons: Constant executive turn over at the top and an ivory tower perspective on everyone else. The company was and continues to be run by an "exclusive club" that really doesn't care what everyone else is doing and if you aren't part of that inner circle, you, and your say, do not count. My benefits cost 3X what I was used to paying while at Aspect and increased every year and every year compensation was less and benefits were more. And the providers grew crappier with every switch. When you figured out a way to get any kind of comp for performance, the game would change, the bar would be raised sometimes twice in a year. Comp plans became punishment plans. Ridiculous."
Former Employee - Senior Customer Support Engineer says"I worked at Aspect Software full-time for more than 5 years Cons: No loyalty to their staff. You are a number... an expensive line in a ledger book. If they can find someone to do your job cheaper, they will. Not concerned with better just cheaper."
Former Employee - IT Consultant says"I worked at Aspect Software full-time for more than 3 years Cons: Pay increases are very small and no bonuses, Benefits are ok at best and maybe getting worse this year. Stability is uncertain. Company shifting more and more jobs to India."
Current Employee - Senior Director says"I have been working at Aspect Software full-time for more than 5 years Cons: The new CEO, CFO, and CMOs are jokes. They are so busy taking pictures of themselves and spending outrages amounts of money on marketing to run the organization. These immature executives will have to keep asking the Equity Partner firm to continue to pour money into the company so they can continue to take pictures and pull down an obscene salary."
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