From Everything.Sucks

AppleCare is Apple's brand name for extended warranty and technical support plans for their devices. Apple hardware normally has a one-year limited warranty and includes 90 days of technical support by telephone. Customers can obtain extended warranty coverage and technical support, which extends the length and expands the scope of coverage and includes two instances of accidental damage repair at discounted prices in most regions by purchasing AppleCare+. The AppleCare Protection Plan is available for many Apple products including Mac computers and displays, iPhones and iPads, Apple Watches, and Apple TV. AppleCare plans include Apple software associated with the covered hardware. Customers can also buy additional support and training through AppleCare.

Girvan Rodriguez shared a review in Trustpilot about the pathetic service of AppleCare: “Absolutely pathetic service. Your telephone service was a HORRIFIC experience today with Brittney working on case # 101187332416. Should rename Apple Care to Apple Doesn't Care because after today's call there's no question I'm going back to Android. For what might seem as a convenience, replacing an iPhone (even with Apple Care) doesn't offer any solid or immediate solutions. We need your stores opened yesterday. The burger shop down the street is open and you are a necessity. Stop using COVID as an excuse. Why can't we get a replacement phone sent out ASAP?!? I've provided copies of my receipt and verified all of my information beforehand. It's almost as if this was done intentionally for us to buy into a new phone or something? Why would your service be this bad at a time like this? Wonder how much funding via Cares Act went your way without a slight improvement on what was going to be done to resolve ongoing issues”

Jeremy from Modesto, CA wrote in Customer Affairs that AppleCare service was disappointing: “Usually, Apple gives excellent customer service, but this last time was an extreme disappointment. I called tech-support yesterday because the voice feature on the map app that is built into my iPhone XR wasn’t working. First of all, I waited almost 40 minutes to talk to somebody, and while I was waiting the music that I was listening to while on hold kept cutting out. The first technician that I talk to failed to remedy the problem, so I had to talk to the supervisor, which took another 20 minutes or so. That person told me what to do and I tried. She told me the map app wouldn’t work while I was on the phone with her, so I had to hang up. It still wasn’t working after I did what she instructed me to do.”

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