Allstate Sucks Customer Reviews and Feedback

From Everything.Sucks

The Allstate Corporation is an American-based insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967. Founded in 1931 as part of Sears, Roebuck, and Co., it was spun off in 1993. The company also has personal lines insurance operations in Canada.

A former customer shares his thoughts on wallethub.com, "THEY ARE THE WORST, AVOID ALLSTATE AT ALL COST. They do not know what they are doing, the adjuster and staff do not understand how to look at simple things and get them done. What a waste of money they in this industry."

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Former Employee - Legal Assistant/Paralegal says

"terrible co workesr, management who never cared, harassment"

Current Employee - Customer Service Representative says

"mass layoffs to life and call center departments to lower auto insurance rates"

Current Employee - Insurance Advisor says

"Sketchy business practices and worse"

Former Employee - Agency Owner says

"But ..... no help or security into retirement. Allstate wants to be a great business opportunity but can’t be one with no consideration for agents selling their agencies. The buyer Allstate brought to me walked away after 2 years owing me a lifetime of payments."

Current Employee - Casualty Liability Adjuster says

"The expectations never stop and never slow down, there is always another metric to meet, your work is never enough, and the expectations are always changing, while trying to maintain the expectations that were previously placed. They constantly tell you, your valued and that they care about you and to a degree that is true at least from the team you are on, but the managers dont have control. Its all about the bottom line which is more money in the shareholders pockets."

Current Employee - RFP & Consultant Specialist says

"This is a sister company to Allstate and I’m very much behind with training and expect Great quality"

Former Employee - Claims Analyst says

"Last part of my career was terrible as I watched the company like many not care at all about its employees but only the bottom line Recognition programs slashed ... micro management reinstated and never enough hours worked to satisfy the powers that be The layoffs are coming .. more jobs going overseas and there is little to no TRANSPARENCY!"

Former Employee - Sales Associate says

"The environment is not ideal for those who do not strive on being micromanaged. Not only that but we are constantly interrupted by the owner to meet in his office once or twice a day. Before coming on board, we are also told we do not have to work weekends yet as soon as you're there for sometime, we are told to come in a Saturday before a holiday weekend just to make up for that day missed which makes no sense. There are no benefits and the owner will try to convince you to buy a life policy . You will also be told that it is purely sales but after a few weeks , you'll start to take care of customer service as well. The turnover is out of control. This agency has been opened for almost a year and I have seen tons of people come in and out, including myself."

Former Employee - Customer Success Manager says

"You have to lie to people, everything is sales focused and they consistently raise premiums leaving their loyal 20+ year long customers heartbroken and bankrupt."

Current Employee - Avail Car Sharing Platform - SF says

"Technical decisions are poor and often wrong. e.x. kafka. logging done in mobile app and not backend. rest api isnt rest. CEO is a micro manager who pats himself on the back. Dev management does not understand or follow agile, they are actually doing waterfall. Dev management does not understand how to manage or motivate the team. Doesn't seem to ever care. Blames engineers when something goes wrong, take credit when it goes good. Dev and Data management both dept have gotten rid of or forced out their best engineers."

Liability Adjuster (Current Employee) says

"They are reporting record profits, buying other companies and layoff a sizable portion of our workforce. We had been promised that performance would play a roll but clearly that was not true Good benifitsEverything else"

Processor (Former Employee) says

"I honestly would not recommend! Nobody cares about career progression. They have their people picked as far as promotions and who will and wont progress with the company None"

Insurance Agent (Former Employee) says

"Boss was rude , he would cuss at you . He would say things to hurt you. Always made everything into a competition. Only short breaks. Made you work weekends when you were told weekends off."

Allstate Insurance Agent (Former Employee) says

"● Work-life balancethis is a very toxic place to work i would not recommend working here.● Job security and advancementmade you click through training so you couldn’t learn it.● Managementworst management i’ve ever had to deal with. they steal your customers and leads● Culturethere were never any leads● Overallthis is literally the worst place i’ve ever worked at.they love to single out the person with the least amount of sales. they wouldn’t help when you needed it and management is absolutely horrible.the things they said to me were traumatizing. do NOT work here."

Owner (Former Employee) says

"Company does not want the agents to succeed. Not worth your investment and time. You have no control of rates and rates are triple the competition."

Sales grunt (Former Employee) says

"Fired summarily for not giving enough notice to attend my dad’s funeral. My parents live a long way away and I had to make travel arrangements with my siblings, I hopped on a plan then got a text that I was firedWorst management I have experienced in a 35-year career"

Licensed Insurance Sales Producer (Current Employee) says

"If I had worked for a different agent, I think I would have stayed with Allstate. I met and exceeded my monthly goals and even after that, my commissions were cut. You’re unappreciated as an employee and the agent isn’t a boss or manager. Greedy, money hungry, drama queen.RUN if you know what’s good for you!It was great without the agent there, the agent brought morale down.So much pressure but no help or compensation."

Claims (Former Employee) says

"The only thing that makes this job good is the people who are stuck there with you. Actually, you're not stuck because each year they find stupid reasons to lay people off. Eventually they will have a handful of people swimming in work they can never get caught up on. They DO NOT CARE ABOUT THEIR CUSTOMERS OR CUSTOMER SERVICE AND THAT'S A FACT.payeverything"

Licensed Sales Producer (Former Employee) says

"Agencies are managed by individual agents not the company. Expect to be under paid, have unachievable quotas & experience hr violations daily. It's a cesspool.NothingEverything"

South Dakota (Former Employee) says

"Just found out my job was impacted and was given a 60 notice. I loved my jobs, coworkers and customers. I felt like my job helped people and the company. I will miss my work and coworkers. But I know I will find another opprutunity that I will love more. NaNa"

Sales Producer (Former Employee) says

"do not set up an agency Allstate sets them up to fail then sells the book of business to the next poor soul. As a sales producer you learn pretty quickly you can’t compete with other companies and they pump quotes up 7% over their own online quotes. Run and don’t look back"

Claims Processor/Represented Segment (Former Employee) says

"Low pay, no training, no advancement, ridiculous workload, management is terrible all the way up the ladder. Alot of potluck lunches. I did not like it.Health insuranceEverything else"

INSIDE PROPERTY ADJUSTER (Current Employee) says

"I have been working at Allstate now for a year. From the day I walked in I could see how they were abusing their employees. I can tell you that I am constantly over worked and over stressed. I have asked management to help me and voiced concerns about burnout and that we have too many claims to realistically take care of everyone and every process every day without working 15 hour days where you don't have to answer the phone. You are constantly interrupted to answer phone calls on other people's claims. Claim load is maxed every single day and people keep quitting because of the stress which is causing us to take more work than is reasonable. The pay is low and I personally do not recieve any benefits. Management is constantly on your case for making mistakes but never train you how to do it correctly in the first place. Training is a joke, they have you sit and do nothing for months then you're supposed to somehow handle claims out of nowhere. The recent announcement of layoffs is endemic of how Allstate treats us: we're expenses to get rid of not people working for the company. If you don't sell your soul you will not do well. I constantly feel on the defensive and like they will fire me for the smallest mistake. No help at all, just burn yourself out until we can get rid of you for someone cheaper. PtoNo benefits, low pay, unacceptable workload, management wants to fire you constantly"

Licensed Sales Agent (Former Employee) says

"After this horrible work experience I never want to do insurance sales again the owner changed our pay grade, commissions and bonuses frequently and when it came time to pay you you would have to argue and fight for it. maybe not all Allstate agency owners are annoying and mean like mine was but it put a bad taste in my mouth for Allstate in general. I worked at the Hurst Steigerwald location.NoneInconsistent pay, bonuses, commissions and incentives. Hourly not even enough to survive."

Manager (Former Employee) says

"Worked at Allstate for more then 25 years and have witnessed senior management immorally push older workers out the door without any compensation. Specially data management area where they promote not by talent but those willing to move out of illinois. Business and IT are consistently fighting and goals never met. Those on the bottom get berated publicly and is just not a nice place to work. Decisions that AVP makes are not data driven but corporate goals. Directors tend to be push orders with little knowledge of involvement. Terrible culture and not a good place to start your career. Promotions tend to come to those that have a spouse or relative working in the company."

Customer Service Representative (Former Employee) says

"Only thing that matters is the almighty buck, Allstate doesn't care about the employee. Always changing the goals to be even more impossible. Just terrible"

Customer Contact Center Licensed Representative (Current Employee) says

"I would not recommend this type of job to anyone I know or even didn't like. Definitely do not trust the managers, they do not have your best interests at heart. Do not believe in the company transparency they all spout"

Representative (Former Employee) says

"Great start getting into insurance and Learing the basics Allstate has a great computer training and easy platform to use for quotes Working at this office was not great"

Licensed Sales Associate/csr (Former Employee) says

"Worked for an Allstate agent 4 years. I quit due to work overload, it was too much. No balance. Most importantly, no growth within agency. Don’t work for an Allstate agent if you’re looking for a long term career."

Team Member (Current Employee) says

"do not work here. they are the least transparent company i have ever worked for and i absolutely do not trust them. do yourself a favor and work anywhere else."

Jessica poeppel says

"Thanks Allstate for being the absolute worst. Not only is my husband's birthday ruined due to the news of you not paying for a claim YOUR insured did, now i am out of a van, which will in turn ruin my job and make it incredibly difficult to put food on the table for my kid. when calling to file a claim the representative was quick to say they couldn't help. Despite video evidence at the place the incident occurred, allstate has now let us know they are denying the claim and will only look into it if somehow the store will release the footage to us personally. (We all know how that goes), kind of a odd slogan for allstate to ask us if we're in good hands if they don't seem to care if we actually are in good hands.. I worked for allstate and actually loved it, but to see the insured side of things is real eye opening. Glad that I have stuck by USAA as I know I'm covered. Thanks allstate for giving me that reassurance to not using you in the future nor referring others to you as well."

Bob Johnson says

"0 STARS NOT 1. ALLSTATE REFUSED A CLAIM I WAS DRIVING SOUTH ON DAVIDSON ROAD IN MOORESVILLE NC, SECOND VEHICLE WAS IN THE LEFT LANE ADJACENT TO ME, TRIED TO TURN INTO A DRIVEWAY AND DISREGARDED MY VEHICLE AND STUCK MY VEHICLE FORCING ME INTO THE RIGHT SHOULDER CURB. OPERATOR DID NOT SPEAK ENGLISH, POLICE WERE CALLED (OFFICER ML FISHER) AND PASSENGER IN THE OFFENDING VEHICLE SPOKE BROKEN ENGLISH AND CORROBORATED MY VERSION AS TO WHAT HAPPENED. DRIVER OF OFFENDING VEHICLE WAS ISSUED A CITATION FOR CAUSING THE ACCIDENT AND OPERATING WITHOUT BEING PROPERLY LICENSED. HOURS LATER OFFENDING DRIVER CAME TO STATION WITH AN INTERPRETER AND STATED SHE DID NOT CAUSE THE ACCIDENT. OFFICER FISHER VOIDED THE FALIURE TO USE CAUTION IN CHANGING LANES BUT KEPT THE IMPROPER LICENSE CITATION ACTIVE, WHY, IF MYSELF AND THE PASSENGER OF THE OTHER VEHICLE BOTH STATED THE DRIVER OF THE OTHER VEHICLE CAUSED THE ACCIDENT, WHY WOULD HE CANCEL THE FIRST VIOLATION? ALLSTATE CLAIMS AGENT IVANNA WILLIAMS (205 091 3799) AND HER SUPERVISOR TONY MCKENZIE (205 981 6075), DENIED THE CLAIM OF DAMAGES TOTALING $4000 TO MY VEHICLE. NC IS ONE OF 3 STATES IN THE COUNTRY IF YOU CAN PROVE 1% THAT ANOTHER PARTY MAY HAVE BEEN NEGLIGENT THE CLAIM CAN BE DENIED 1%??!! DO YOU THINK LOBBYISTS OWN THE POLITICIANS IN NC? IF YOU THINK YOU HAVE BEEN TAKEN ADVANTAGE OF AN INSURANCE COMPANY PLEASE FEEL FREE TO CONTACT THE NC DEPARTMENT OF INSURANCE AND FILE A COMPLAINT. STAY FAR AWAY FROM ALLSTATE, FAR AWAY!!"

Haelee Holden says

"Allstate screwed me! I have been a loyal customer for years. I was supposed to have full coverage on my vehicle. I asked for full coverage on my car!! I had the rental car reimbursement and comprehensive and everything else except collision. Of course i dont find this out until i get into a wreck where i hit the center median on the freeway. Thinking my car is covered just to get a call from the claims adjuster telling me my car is not covered. I ask for an investigation because they supposedly record their calls and if they did they would HEAR ME SAY I WANTED FULL COVERAGE. I NEEDED MY CAR TO BE COVERED NO MATTER WHAT!!. But conveniently for them im told they cant access those recordings. Im a single mom with 2 kids and now no car and no money to get a car. Cause allstate couldnt cover the $3,000-$4,000 max to cover my car. Thats spare change to the company and they couldnt actually not couldnt, wouldnt...they wouldnt help a loyal customer. So take my advice and DONT GO THROUGH ALLSTATE. YOU ARE NOT IN GOOD HANDS!!"

Mary says

"I'M WRITING TO SHARE MY DISAPPOINTMENT WITH MY HOMEOWNERS CLAIM FOR HAIL DAMAGE. I have read the comments of olegh md, Cody Whaley, Robert, Joe Hall and P.M Thomas. All of their experiences echo my experience with trying to get assistance for my roof replacement. I was bewildered by the suggestion of making patches on my roof, but I now see that is a tool to deny a claim in future like olegh. I had an adjustor come out who commented he had five roof inspections on one Sunday, they were scheduled on three side of Houston, Katy, Livingston and League City the mileage near 300 miles, six hours driving. Do think he was rushed on the inspection? I have been told emailed.. photos from inspector do not indicate hail damage, they only made note of missing shingles and they want patches made. We have had four different people look at roof, they have all agreed there is hail damage. We have taken photos with roofer.. I mailed actual photos to adjuster. She and photos have gone missing. Enter new adjustor he can't reach fellow adjustor or her supervisor and he insists on email pictures. I don't have scanner or equipment to email. NEITHER DOES MY AGENT. She has agreed to take to Kinkos to email but then we are back to quality of transmission...its a loop you can not escape!!! Sad thing is the short sightedness of policy to deny claim. It sends client who pays for new roof on to new insurance company and that company has 10 or more claim free years!!!"

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