Aeroflot Sucks Customer Reviews and Feedback

From Everything.Sucks

PJSC Aeroflot – Russian Airlines (Russian: ПАО "Аэрофло́т – Росси́йские авиали́нии", PAO Aeroflot—Rossiyskiye avialinii), commonly known as Aeroflot (English: or (listen)) (Russian: Аэрофлот, English translation: "air fleet", pronounced [ɐɛrɐˈfɫot]), is the flag carrier and largest airline of the Russian Federation. The airline was founded in 1923, making Aeroflot one of the oldest active airlines


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Marjan says

"As per "EC Regulation 261/2004" they have to issue full refund for cancelled flights .No refund after more than 7 months!!! - Everytime I called the customer service they said my refund is coming but now they're saying it's not and got an automatic email saying they give a voucher instead which should be used until december 2020!!!!! Horrible experience ! Avoid these at all costs."

Adam says

"They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs."

Nele Hausmann says

"I've been calling them in March when the flights got cancelled and was redirected all the time. Then I had to wait for an email reply until June!!!! Which stated that I just won't get my money back (automated). I have literally waited months and then i get an automated email?!?! I've sent other emails and tried to call but nothing. This was a flight from Germany to South Korea btw. It wasn't cheap and I'm a student it took me ages to save up."

Miguel says

"Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking) Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me"